I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Flight was delayed multiple time and for more than 1 hr. My onward flight from BOS to MCI was also delayed. These delays have caused me so much inconvenience and Delta does nothing to ensure flights take off on time. No one knew why the inbound flight was delayed and what was the issue.
This flight was originally delayed by ~45 minutes; which is fine. However, there were additional delays due to late offboarding of the prior flight, unclear issues with the boarding process, delays on the tarmac, and exceptionally long taxiing. None of these issues were communicated proactively. Additionally, the flight had exceptionally rough turbulence, which led to a very uncomfortable flight and no traditional beverage service. Again, this is understandable, but it was not communicated up-front by the flight team.
My flight was delayed by 4 hours in 30 minute increments. The gate agents were amazing but the communication was not. We were told that there was a maintenance issue but they didn't know what it was. That didn't inspire confidence. Then they said they found it and it was fixed and the pilot just needed to sign off. Then the pilot needed to talk to the other pilot from the arriving flight and we'd be fine. Then we were waiting for the pilot to call back. Then the maintenance issue wasn't fixed. Then they decided we were getting a new plane (why didn't they decide this earlier??). Fine. But then they announced we were changing gates AND terminals. And we were boarding in 20 minutes. So we all had to run to the new terminal gate. We could have taken off at that time, but we then had to wait for all the people who rebooked on a different flight to book this flight again. That took 30+ minutes because there was only one gate agent. When everyone ditched this flight, I saw it as an opportunity to upgrade to comfort. Delta, the greedy jerks they are, charged me $121. After their delay, their fault, their issues, couldn't even discount an upgrade. They only handed out $12 meal vouchers for the delay. I can't even get a snack from starbucks for that.
If you cant travel Delta One, Comfort Class is the next best thing!
Arrived early, comfortable seats (Comfort+). Mediocre food, poor wifi (intermittent).
Much better than Latam, the worse airline company ever. I hope I don't have the need to fly Latam ever in my life again.
My flight yesterday evening was delayed 3.5 hours with no water or food service. Poor experience
The tray table was broken and the food was terrible.
Flight delayed. Air broken. Cabin was hot enough to pass out. Delta shuttle’s becoming worse and worse.
The first class flight attendant was awful to everyone. Very rude; no customer service. She should not be working in first class.
I have no Comment. Super clean, Fantastic Crew, Food was delicious. Also wanted to add the Zurich Airport. Super nice people everything is in order super clean.
Boarding was very chaotic, we had to stand in two different lines that were not clearly marked, and the announcements were not understandable from the microphones, and we speak both German and English. We paid Kayak $120+ for seat assignments when we purchased our tickets but when we printed our boarding passes, suddenly we had been changed to 16 rows further back than our assigned seats we paid for. The seats we were assigned to on our boarding passes had no usable overhead bins and so we had to sit with our carry on backpacks underneath our feet in an already crowded space. One video/entertainment screen kept crashing and thus was useless for viewing anything. It was not an enjoyable flight.
We had seats between the bathroom and a screaming baby, and did not have enough room to lay my head down on the tray table. Not ideal.
Swiss is the. Only airline I use when I go to Europe. They are on time and they are fantastic!
The plan was delayed for takeoff by an hour, but we ended up making the landing on time which was a nice surprise.
Absolutely amazing! Best airline i have flown with, huge difference to United!
...as stated previously, red tape should be shorted by Swiss in terms of generating refunds...
It was unclear that additional passport control was needed before boarding. The seats were cramped and uncomfortable even for small persons. The arm rests were unable to be lifted completely out of the way and the media controls cut-out made them uncomfortable to lean on. One audio channel was not working on one of our seats.
Everything was great, except for food. It was not good. I think I got a food poisoning from the salad.
Entertainment could be better. Choice and variety of movies was not great
Bid process for upgrade is very frustrating. I was notified that I had won the bidding, then was told there was no seat available.
You cancelled my flight and didn't arrange another. Sent no info except YOUR FLIGHT HAS BEEN CANCELLED. HERES WHAT TO DO NEXT. and the rest of the email was blank???
Overall a great experience. I didn’t like that they didn’t assign seats until we arrived at airport. All the employees we interacted with at the airport and on the flight were kind and helpful.
It was ok but no WiFi I think I’ll fly Iceland air next time
I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.
Yes avoid JFK airport at all costs. A horror to navigate.
Our trip plan from Kayak stated we were flying SAS. That was not true. The first leg was a Delta flight. We wasted 25 minutes before finding out to check in with the correct airline. Then our SAS flight for the second leg arrived 25 minutes late, and our third leg flight with SAS closed the gate knowing the flight delay was SAS’s fault, and that this flight would only be backed up 5 minutes. The final kicker was that between Delta and SAS, they lost all our checked luggage.
I was surprised how good an American airline can be - I was really impressed.
It was my wife and me traveling together. We purchased more expensive Economy Plus tickets, but the seat selection was not available, although this was the main reason for buying the more expensive tickets. When I called SAS, I was told that the seats could be selected once check-in is open, i.e., 30 hrs. before departure. On the inbound flight, I could check in only the first leg (Boston-Copenhagen) but the system would not allow me to check in for the connecting Copenhagen-Split flight. On the return flight, I was not able to check in and, therefore, select two seats together at all. I even received an email from the SAS stating that the check-in was open but when I attempted to do it, the system would not allow it. Trying to get help by calling SAS customer service was no help at all. Although there are signs at Boston Logan Airport implying that there is a Scandinavian Airlines lounge, there is not one. We were sent to Delta Priority Lounge where we were told that it is for business class passengers only, although the terms of Economy Plus state that the fare includes access to a lounge. The seats and the legroom were no different than standard economy cabin seats. On the flight to Copenhagen, my table was broken (not unfolding completely), so I had to hold the food tray with all the food in one hand while trying to eat with another. Overall, it was definitely not worth it paying for the Economy Plus tickets. Based on my overall experience, it is very unlikely that I will consider flying SAS in the future.
It was difficult to order a children's meal via online or the SAS app. Otherwise, flight crew and experience was great
We would have missed our connection from Munich to Boston but we had a van outside the plan that wisked us to our terminal. Much appreciated and we didn’t even realize that Lufthansa had done this until the announcement on disembarkation. Well organized airline! Will definitely fly Lufthansa again!!!
The flight was ok but chargers did not work and the speakers in the back of the cabin did not either. But I am writing because the crew was really, really rude and not only rude but had the curtains always closed, forgot to clear our trays, the bathrooms were filthy and trash was building out, and one of the attendants even had her EARBUDS on while in the cabin. From movement it seemed like she was listening to music, so not even the safety aspect was there. My neighbor s English is not good and they were very dismissive of her. when we deplaned the crew in the back was just chatting with one another and the first class attendant was briefly and said goodnight. It is nice that a crew gets along so well, but they did not take care of passengers at all. They rushed through all the services and otherwise did not go through the cabin to offer water or anything else. i had the feeling of being unwelcome at a party. I am not a grumpy traveller but I thought you really needed to know. Thank you, Carin
Good legroom. Attentive crew. Wine quality poor, you can do better
food, movie entertainment upgraded current, interconnecting flights being on time, we have a 24-hour overlay
Exit row seat that cost extra to book had a bad monitor marked as out of order, so clearly something they should have fixed.
Beautifully maintained airplane, good food, professional crew, top-notch communication. I highly recommend Lufthansa for intercontinental flights between the United States and Europe.
I like the service and the efficiency. I am lactose intolerant and the lactose intolerant meal in business class was not astounding. Also, the business class fully reclining seats are not that comfortable.
I recently had a very disappointing experience with Lufthansa during my round-trip flight, and I feel compelled to share my concerns. Here are the main issues I encountered: 1. **Global Entry Issue**: I added my Global Entry number during check-in, but it did not appear on my boarding pass. This same issue occurred on both my outbound flight to Munich and my return flight to Boston. Despite calling customer service twice for assistance, they were unwilling to help over the phone, which was incredibly frustrating and stressful. 2. **Delays**: Both flights experienced delays, further complicating my travel plans. Punctuality seems to be a significant area of concern for Lufthansa. 3. **Food Quality**: The meals provided were unhealthy, felt cheap, and lacked flavor. Given the airline’s reputation, I expected much better, especially on long-haul flights where meal quality can greatly enhance the travel experience. 4. **Beverage Service**: The beverage cups were disappointingly small and often not filled to capacity, leaving me feeling unsatisfied, particularly on lengthy flights where staying hydrated is essential. I chose Lufthansa based on positive reviews from good friends, but my experience has left me very dissatisfied. I will not be recommending this airline to anyone in the future. Overall, my direct flight experience was far from satisfactory, and I hope they address these issues to improve the experience for future passengers.
Loved flying with this airline. Professional, courteous staff who did everything possible to make the long flight comfortable!
Great flight. Friendly crew. Good food. Nice clean cabin and toilet was a good size. I like the starliner.
