Delayed 50 mins. Check in was excellent, boarding was good, everything else was OK and perfectly acceptable for a budget airline. Price was excellent. I noticed this airline had two other flights to our destination cancelled so not very reliable.
Horrible. The people that get this flights are very sick, dangerous and unhygienic
The smells on this plane were disgusting. So many sweaty and unhygienic people i couldn't stand it. I dream of being anywhere else in the world when I am on a JetStar flight they suck.
One of the better flights I’ve had w Jetstar. Smooth boarding, early take off, on time landing, very courteous crew, clean plane.
local frequent travellers know that Jetstar’s flights between MEL and LST are turnaround flights so those in the morning tend to run on time and become delayed increasingly through the day. We observed how the staff at check in and boarding try to assist, guide and facilitate travellers - they were courteous, efficient, amiable while enforcing Jetstar’s baggage requirements. They try to speed up boarding by having passengers board from both front and back. We would take Jetstar again.
The issue was a 4 hour delay to takeoff with very sketchy information provided about the available of the flights delay. Passengers were not informed of gate changes and how long the delay might be. It ended with a late night 2 hour drive to our home which was not ideal for elderly people.
80 minute delay on departure based on two no show pax; removal of checked bags. Boarding very awkward, and waiting in terminal until specific rows called (not zones). Overhead not used for boarding, but specific staff member notifying people at the top of the stairs. Numerous people noted "this is confusing" on boarding. Seats ok, but entertainment (and food, and seat selection) all at extra cost. Smooth flight, and friendly neighbours.
Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.
Very disappointed with my recent Jetstar experience. Firstly, it was extremely frustrating that we had to pay extra for basic things like in-flight entertainment and meals. Other airlines provide these essentials even with standard tickets, but Jetstar offered no comfort or amenities without additional charges. For a long international journey, this made the experience very uncomfortable. On top of that, there was a delay on our flight from Melbourne to Bangkok due to parts replacement, which was already inconvenient. But the biggest issue was the massive 5 hours and 15 minutes delay on our return flight, which completely disrupted our plans, caused unnecessary stress, and impacted both our time and health. Jetstar provided vouchers, but they were not nearly sufficient to cover proper meals or any meaningful service at Bangkok Airport. After such a long delay, this felt extremely inadequate and did not compensate for the inconvenience we faced. Overall, this has been one of my worst travel experiences. I am extremely disappointed and will not be booking with Jetstar in the future. I strongly request Jetstar to provide additional compensation for the significant delays and the discomfort we had to go through.
The flight was delayed by 2 hours but the Jetstar crew were fantastic.
The flight was OK, but you need to warn passengers going to Vietnam that the full first, middle and last name needs to be in the issued visa, At least 5 passengers on that pane did not have that. We all had to pay $298 each to some agent to amend the visa. At least one lady could not and was left behind.
VietJet is a discount airline like EasyJet, Flair or Spirit. I flew 3 flights in 2 weeks and all were Airbus 321's. 2 of the flights left and arrived on time and 1 left and arrived about 45minutes late. Seat pitch in economy is 29" but exit row seats have super-generous leg room. There are no power ports or entertainment of any kind. Food is best purchased on-line before the flight but there is a limited selection available in flight - cash only. The aircraft are clean and the airline is run as well as any other airline that specializes in economy passengers.
Cheap flight but more expensive when the airlines demands you pay over 30$ for 1 kilogram overweight ( it is 8,2kg I have for carry on baggage) The flights announcement 2PM, and it departed 4 PM, no announcement for delaying, People says Vietjet is delayJet airlines in their blood.
In experience we didn't even get water unless it was paid for. Even Bamboo Airlines provided free water. The flight was cold with no blanket being provided. The flight attendants were not responsive in keeping the passengers under control. I complained about fellow passengers playing loud music several times before one of the flight attendants to action. I will not recommend flying with Vietjet unless things improve.
I have few bad reviews about VietJet, but my experience was really good and it worth every penny..
No food? No movies? No water?? On an international flight, really???
Very bad experience and will never try their service again. Not even water serve for 8hr flight. Will have to wait for every prepurched to cimplete before can buy water.
Vietjet still requires CASH(!?!?!) payments at NRT to pay for increased baggage allowance. No other modern carrier requires their customers to pay ground staff in cash. It's 2024...make the check-in experience better, simpler, more efficient for your ground staff and, more importantly ,for your passengers by offering CREDIT CARD payment option!
Flight was okay. Seats were a bit cramped and not that comfortable, especially for a 7-hour flight, but you get what you pay for. Food has to be bought also so plan ahead. But if you can tolerate it then it’s not a bad deal! Staff are nice too.
Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.
