Rude Iberia security crew at the Madrid terminal. No Iberia officials to be found to redress complaints at the gate. No supervisors. Nothing for processing upgrades at the gate Iberia app did not work to let me upgrade my options to higher classes. No water was offered on a hot day in Madrid. Madrid airport air conditioning was so weak that people were sweating. Never book on any airlines that codeshare with Iberia.
On a more than 8 hours flight was only one meal included, which I have never experienced before. Always two meals on the overseas flight. It was very weird.
Great if not for the boarding by bus at Heathrow terminal 3. Medieval disappointing time-consuming and very hard on handicapped flyers. It was awful
Positive: It was refreshingly easy and polite check-in and boarding staff. Flight was on time and Helsinki is a very well-signposted airport. Shopping was nice as well. Flight was not full and I had lots of space in economy. Flight was perfectly on time. Negative: Food and drink not very good, but that it is normal on any airline. Didn't expect anything else.
Business seating is soooo uncomfortable. You can sit straight up or lay down. You need pillows behind you because the back doesn’t lay down. Those are need to “prop” you up. The chair has no padding whatsoever. Food was gross. I’ve eaten on Finnair before and the food was exceptional. This time it gave 2 people in our party diarrhea. It was the chicken dish. I took 2 bites and didn’t eat anything more. The flight attendants were nice. You needed an additional lounge in Terminal D at DFW Airport. After waiting 40 minutes to enter, we finally gave up and went to a bar across from the club doors. I’m unsure if I’ll ever book a Finnair flight again.
It was a good flight, very comfortable seats for sleeping in business class. Probably the most comfortable business class seat I've ever had (20+ times in business class on various airlines). Service was good, but the only downside is my screen didn't work and it had to be reset multiple times to get it to shut off. I had to block my eyes because the screen was white almost the entire flight and I wore an eye mask when I slept. But when eating and reading in my seat, my eyes hurt because the only way to turn the screen off was reset it and the screen would only be off for a few minutes at a time.
Everything was wonderful! AirBus seats are more comfortable to sleep in as compared to the Boeing planes.
All reviews good because...flight from BWI to London ,economy seats was miserable. I usually book 1,step up from economy but this would have added 1500 bucks 1 way. Bit the bullet and upgraded for retun flight, otherwise all ratings would have been rock bottom.
Great. It was awesome to have boarding from the front and back of the plane as it made the process go very quickly
It was okay. The airplane was a little smaller than a flight from Thailand to Helsinki.
This is truly the worst travel experience of my life. The UK ETA program had a technical failure, and I was stuck in limbo for 24 hours, unable to board my flight and unable to navigate anything in my itinerary. I had to rebook an entirely new flight and I’m now out doubled the money. Unconscionable.
Flight delayed with no explanation. Boarding was confused (proceed to plane, go back to waiting area).
Accommodate the passangers at the gates. They only allow groups 1-3 to sit near/at the gate. We had to wait 3 HRs an had to look for a seat far away from the gate. Other than that was like other Airports.
It was a great experience. The aircraft is a bit dated but other than that it was great.
The airport gate in Lyon was an insult to human dignity…. Shame kn the French authorities
Booked economy. Seat felt like it was a bit more roomy than my last trans Atlantic flights. I had a nice person sitting next to me. Everything was as good as it could be considering you are 35,000 feet up in the air and in a metal container. Beers, wine, food were all readily available. Plenty of movies and shows to watch. Friendly flight staff
Short flight. Bare bones and kinda seeming like an older plane. But got me there on time and that's what counts. Perfectly fine flight all the way from start to finish.
We were delayed three hours from Montenegro to Vienna on our outbound flight and then rebooked an extra leg on our trip to the US. Our bags, which Austrian made us check in in Montenegro even though the flight was barely half full, didn't find us for ten days. Then, when we asked for compensation for the delay we were given the runaround that the flight originated outside of the EU. Next time we fly Turkish Air.
My Austrian Air flight from Montenegro to Vienna was delayed by three hours because their plane de-icer was broken and they had to wait for the sun to come up before the ice could melt. This meant we missed our United flight altogether. So I can't speak about United, but I was not impressed by Austrian Air. They made us check in two carry on bags for a 60% full flight, and the bags didn't find us in the US for ten days. The re-routing they arranged included an extra leg, a midnight taxi ride across New Jersey and New York, and a five hour sleep in a hotel. Not impressed.
Most of the crew members were rude, flight arrived late and we missed our connecting flight, they damaged my friends suitcase so badly that two wheels had been destroyed.
Flight canceled twice. Second cancellation with no notice. Qatar only got me to Copenhagen even thou flight from Copenhagen to Helsinki was code shared with QR they made me purchase a separate ticket for over 200€. At check in only 1 check in was allowed. I had to argue with staff to allow the second, carry-on sized, bag to be checked in for free. My original tix allowed 2 full size luggage as checked luggage. My 14+hr flight turned into a 60+ hr journey. 😢
Really good food and service. Qatar Airways is again and again provided an exceptional experience.
Qatar was pretty OK for their services but Arangrant was awful at theirs and frankly lied to me. Qatar offers four business class fares and only three of them allow lounge access. This is a horrible policy when you pay so much for business class and shame on them for denying the simple use of their lounges for this confusion. When I requested my business class ticket with Arangrant I knew this and specifically told them I would only purchase the lowest class business seat that would still permit me lounge access on all legs of my trip. They lied to me and said I did and then I was refused this service on my return flights. I had no less than 4-8 schedule changes and got screwed by a late departure from DCA on my double connection to JNB. I lost nearly a full day on my outbound and then had little to no use of the lounges on my outbound flights. To then be denied access on my return flights made the 27 hour trip home pretty awful. Kayak should no longer work with Arangrant as they are dishonest and liars. Qatar should price all four of their business class fares to include lounge access and stop the insanity they have forced on people. My return trip home nearly ruined my entire trip to South Africa and I blame Arangrant for telling me lies and for Qatar for offering insane rules and regulations on such expensive business class fares. For the money I paid to Qatar, I did not receive the full services I was promised. I will probably never use Arangrant and their ignorant services ever again. I will question whether I ever fly on Qatar Airways again as well. When you pay so much and get such little in return, it leaves a bad taste in your mouth. Arangrant gives the whole industry a bad name and Qatar is not far behind them. I can honestly say that the wretched service and way I was treated by both have soured me on travel companies and airlines. It is bad enough that we have an idiot, felon, racist and bigoted president and administration to contend with while he has started an illegal war, I did not expect to get screwed over by Arangrant and Qatar as well. Shame on all of you.
Very poor No information given to why we turned around.. No one at airport to help
I paid extra for seating when first booking flight to be in a comfortable economy seat They still changed it to a middle seat regardless. When I asked for it to be changed back to aisle, they could only give me one at the back of the plane in the least comfortable seats.
Top, only problem about Weather but not depended Qatar Airways. Anyway staff offered kimbo Refreshments
Same as already mentioned. This was more comforting as I got my aisle seat for my knee.
It was very good. It was a long flight and being a tight with little leg room.
Friendly and discreet staff. Could have done with a few more offers of water/snacks overnight. Movie and tv selection notably poor. Seats not especially comfortable
I am a big person and have back pain and swelling in my legs, so this was a challenging flight due to confined space. I didn't find the crew very friendly either. I will think twice before flying long distances with Qatar again, due to the lack of legroom.
Flight got cancelled for good (apparently due to jet fuel concerns), and we had to re-book to Hannover, Germany instead.
Great food, and lots of it. They made us come to the gate two hours before the flight and you were stuck in the enclosure until you boarded with no bathroom or food or drink. My seat in business class was very claustrophobic, I could barely get into it and a large board blocked the window and made it even more claustrophobic
This was my third time using Turkish Airlines. I was well satisfied with the overall experience! I believe that no one is perfect and that everyday we are trying to do the best we can to help others by giving a part of our lives through service. I believe from what I’ve seen that Turkish Airlines, have come close to that service! I will definitely recommend and reuse their services again! Thank you!
The crew were kind and very helpful. Did not expect food service. Was served a warm soft sandwich bread , was delicious. Overall the service, the staff were great. Highly recommend others to try Turkish Airline
Online check in and seat assignments are terrible. All 4 flights
Very Bad experience bqz I was missed my next flight.
They have adopted a crazy "no paper boarding passes at all cost policy". We spent half an our at the checkin stall – my elderly mother and her grandchildren were flying. She had no phone reception for some reason (besides being an inexperienced smartphone user), the kids had dumbphones, And they still won't issue a paper boarding pass. We had to do a lengthy dance with getting the boarding pass SMS on my phone and transferring them to her phone via WiFi. This was horrible, honestly. I can't imagine how they could manage it without me being there. Trees (and airline profits) should be less important than people.
The entertainment selection itself was ok but the screen couldn't be turned off which was annoying because I wanted to read and not be distubed by flashing lights in front of me. I could see other people having the same problem with their screens. The crew seemed to be too busy to be bothered by our questions/requests. I found the seat quite uncomfortable, especially for a long flight. As a short person, I've accepted the inconvenience of always having seats higher than comfortable, but my neck hurt after a while because the headrest was too high and couldn't be adjusted further. The seat pockets in this plane seemed to be faulty. I could see people near me having the same problem of everything falling on the floor because it kept detaching from the back of the seat. It was pretty useless to keep anything in it, even the menu and sick bag wouldn't stay in. The food was meh. The omellete was just a hunk of egg - my next flight leg also offered omellete but was so much better than this one.
Awful seating. Bad food. Staff only have one bottle of water and no cans.
Worst experience with boarding once we left the wheel chair even traveling business we had to wait with all the crowd for the bus to take us to the plane then climb the stairs with our bags When you pay extra for comfort and convenience and you don’t get any is disappointing
Put me on standby; flight was late; missed my connecting flight; disaster
My flight was delayed on my way to Germany. Luckily I was able to contact the airline and rebook my connecting flight. Some other passengers, who didn’t rebook, missed their connection.
Flight attendants were fine, seats a bit hard but I use a cushion for extra support. The only issue was it was a bit too cool and I needed to ask for and received and extra blanket. I survived!!!
Very few things and/or people are excellent. It was very good.
I never made it to Rome, therefore I never made it to the Lufthansa flight. Air Canada cancelled its flight out of Raleigh Durham, I missed the connecting flight out of Toronto and after other airline mishaps took place and I had to give up getting to Rome and dissappointing the friends and family waiting for e in Rome. I am currently trying to get reimbursed.
Crew was professional, attentive, and delightful. However, the plane was delayed more than an hour. I recognize this was not Lufthansa’s fault, but was inexcusable was that there were no Lufthansa reps meeting the plane to give quick info about gates for connecting flights and how to navigate getting to those gates, especially when it required going to another terminal, going through security, and then returning to the original terminal. This was egregious - other airlines routinely do this when an arrival is significantly delayed.
Extremely uncomfortable seats. Experience was like a Frontier Airlines flight. Would not fly it again.
Very, very tight legroom. They must’ve jammed in an additional few rows of seat seating. Denver to Munich was the least legroom I’ve ever had on any flight, let alone a multi hour international journey. I will not take that flight again.
I never got to Lufthansa because of Air Canadas negligence.
Most things went well, but the legroom was lacking. The crew were great.
