The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.
The line at boarding was not well organized and managed
their gluten free lactose meal is the best, I have never been satisfied with my flight meals. I definitely enjoyed my flight and the chair is very spacious for economy. I'm so glad Delta is my flight way back to NY.
Latam wouldn’t tell me how much checked luggage would until I was at the airport and they charged me the highest price possible. Besides that, it was okay.
The plane broke down at the Lima stopover and they offered to put me on a flight the be t day but I had to be back in LA that morning and so I had to buy another ticket from Avianca and United for $2k I asked LATAM for compensation and received none. Very bad experience
Change of gate in Santiago devolved into half plus hour delay and a really tight connection in Lima
They didi not provide wheelchair though we had requested. We had to run around for 40 minutes and arrange it from the airport!
Everything was good except the check in. Could not do it online neither on the machines in the airport. Needed special assistance from the airline desk clerk
Great customer service, very accommodating. (Check in) Smooth flight, thank you Pilots. Only negative was one working bathroom in first class. Atlanta Base flight attendants were wonderful. Thank you for your smiling faces Delta..
The seats are getting smaller and smaller. Very uncomfortable trip. More than in other airlines
I do not speak Spanish or read in Spanish When asking for help, people were hard to find they spoke quickly and pointed a lot directions for where to go and what to do we’re unclear. Which made my traveling uneasy.
I do not read or speak in Spanish. Only English. When asking for help, the people spoke quickly in English and pointed a lot. I wish they would’ve spoken a little slower for me to understand. There was much confusion and hurried in their message and I was unclear as to where to go
Flight was great Customer service was questionable until we found someone at checkin to help us. One young lady took all our passports disappeared for 15 minutes, came back with nothing done, handed to someone else and left for lunch. Very complacent. Baggage was very expensive until we went to the service counter and a separate person helped us. Even with platinum status they wouldn’t allow free bags. We will continue to fly Delta as our preferred carrier but will avoid checking in with Latam. Dr. Armand Radke
Food was bad, and they used plastic for everything. For the amount we spent, it felt cheap and as if they were doing us a favor. They need to focus on true user delight, like other airlines such as Emirates, Cathay Pacific, and KLM do, and go above and beyond in terms of cabin facilities and passenger amenities (Earbuds, pillows, blankets were just cheap and completely useless)
Good but I don’t received my bags yet is been 5days still no update
I was rescheduled when I missed my flight due to border clearance issue
Loved and was pleasantly surprised by the food!! Request Lufthansa to help transiting passengers at Munich (confusion whether to go thru passport control or not).
We upgraded to business class. First time on Air Canada business class and they ran out of the better prawn dinner and we got chicken. Beds not as good as on Quantas
Flight cancelled by Lufthansa. Have not received a refund from Air Canada.
Terrible customer service at gate in Frankfurt. We were promised a shuttle to connecting flight and a wheelchair at the gate. Neither happened. Gate agent told us to go away to the service center. Zero help. Rude.
I accidentally touched a cabin steward as she passed by and she reacted harshly yelling in a loud voice “don’t touch me”. It was embarrassing and uncalled for. I would characterize a few of the cabin crew as pretentious and aloof. Not at all what is expected. That was the first leg of our trip from Montreal to Munich. The second leg from Munich to Nice was more in keeping with the service I expected.
Personnel was very polite! Food from Frankfurt to Vancouver was very good!
A delay in ETD that is not part of the flight , that could be managed.
It’s got the tightest seats of any airline - my knees were smashed for 3 hours - absolutely awful.
Suddenly, I don't find my flight back on the app Help Ticket 0757345716866 Hoeflich Flight back Sunday ib5333 Ib2629 Ib4268
Chairs do not recline. Finished the trip with an aching back.
A 13 hour flight with no food apart from what they offered from a menu you had to pay for. On top of that, there were no blankets, so during the flight when the cabin temperature dropped, everyone was very cold. Neither of these things were highlighted at the time of booking. This is the worst long-haul flight I’ve ever encountered.
When having a connection at Madrid, it’s extremely confusing. You must travel from your arrival gate, all the way down stairs to a security check point, go up stairs, then downstairs to another security check. Then make your way to your gate. All the while traveling through a “mall” inside the airport which makes it difficult. 10/10 don’t recommend connecting flights through Madrid.
A friendlier and more helpful crew would have been much better.
Yeah you have time and can sit around for a while to be okay for you but if you planned on getting connected flights I recommend not to fly with this Airline it's best they for flying out of the country
it would good to have at least something to drink...
Never made this flight it was unconfirmed by Iberia according to American Airlines This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
All the above categories was great. Seats entirely too cramped.
You will pay for everything and feels like the airplane is old
The flight was delayed due to snow in Frankfurt. There wasn't much information from BA or the airport, but Kayak was great and kept me informed of the delay and gate changes.
LCY airport is an amazing airport and I love the flight from LCY to FRA with BA. Efficient, easy, comfortable and great luggage allownace with BA. I iused to fly predominantley LH, but the service and price - benefit ratio of Lufthansa has deteriorated a lot over the last 5 years. Whereas BA keeps an excellent service level with friendly staff.
The information in the airport, and the app was different. Be aware. Different terminals in Stuttgart, so we had to walk a lot. It's a small airport so it wasn't a big deal, but it was ludicrous to see the error in the app.
They overbooked the flight by 3 people. It is completely unacceptable to tell 3 people, with paid tickets, that need to get home for children etc, that they need to stay another night. No compensation. No apology.
Good flight. Not a lot of legroom, but it was fine for a short flight.
No entertainment and the seats are well worn.! To the point it feels like your sitting in a bowl
Disaster out of City Airport with our flight cancelled and very little help.
They canceled the original flight and I had to take the fligh the next day
