Boarding was terrible. We were all cooped up in a small, claustrophobic space awaiting to be let out to walk to the plane. Very cramped and very uncomfortable.
Although our departure (DUB) was slightly delayed we reached our destination (LBA) ahead of schedule. The price was very competitive too (around €100 return). Plus, the departure times for both legs were very good: 13:05 and 15:10, respectively. I gave a neutral rating for Food and Entertainment because I didn't avail of either.
Dislike standing for 30 minutes waiting to board. Coffee disgusting, hot sandwich almost inedible. Staff cheerful. Flight early.
Notified as to why there’s a delay with our flight.
Easy short trip from Faro to Cardiff. Exceptional staff. Early landing and straight through airport in 15 minutes from touch down.
On time departure; arrived early into Faro. Air Malta operating flight, crew friendly and efficient.
Food and entertainment were not available, so my rating on those items isn't actually correct. There should be a "Not relevant" or "Didn't use it" option.
Delay in boarding with no explanation why. Stood for about 40 mins waiting to board
Rubbish moved my seat don’t know why same seat configuration cost me extra so me and my wife could sit together now I know why no paper ticket so they can do this
Slow and delayed boarding, including standing outside 15m in -3 temperatures, Late take-off approx 45 mins Very slow bag delivery approx 45 min - no explanation
Whole way through - far more professional and slick than I expected
Good news was that Bag Check was open two and a half hours before the flight, which is essential with the chaotic immigration process. Flight was okay, but sitting at the back of the aircraft, 3 overhead bins on both sides were filled with crew bags and other misc items, so we couldn't put our cabin bags anywhere near us. To add insult, twice the crew managed to drop items that they were taking out of the overhead bins onto my wife's head, who was sitting in an aisle seat.
It was good; the only down side is that once you get to the airport everything is self service, there is no one assisting. I felt like I was working while I was on vacation during the check in process and dropping off the luggage. Really uncertain on what the airlines use payroll nowadays.
You need to make signage at Berlin Airport clearer. Having checked in online we had our boarding passes onlour phones. You do not make it clear that you need to check in again to receive a printed luggage tag. You get to baggage drop off and it says you can only do it with a luggage tag BUT not how to get this.
We were bumped despite seats existing on flight While checkin attendants were helpful Easyjet management was not. Only after threats were we allowed on plane at last minute. The online help desk was useless and waste of time (over an hour of useless chats)
It was good except they could offer free water and tea/coffe
Sat at rear of aircraft and was very cold. As a frequent flyer for many years, this is was the coldest I have ever been. Other passengers and some crew were complaining how cold it was. Sitting near the doors always risks being colder, just the way the aircraft works - but this was exceptional, bring a good jumper. Everything else was pretty standard easyJet - good value low cost carrier.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
Catastrophic experience the gate selected customers were picked up to.pay 70 eur for overweight 1-2 kg. While some others were let to board without chcking their carry on bags. Unecessaey drama by Lufthansa that brings nothing just hating them by customers.
Flights were delayed and due to a checked hand luggage bag by an overzealous gate agent in Berlin I missed my ground connection costing me another £80. Food was cold and bland, I honestly expect better from a national carrier operating out of one of their major hubs.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
The flight and crew were good. The customer experience on the ground could have been better. We had to reschedule our flight because of a delay on the previous flight. The attendants working the desk in Washington DC were not helpful. They told us to scan a QR code and that would get us rebooked. Why couldn't two people standing at their computers do this? We had to chat with someone to get everything figured out. It was extremely confusing.
good entertainment package but rather small seats for business class
Flight was great only departure was delayed to saome ground crew issues
Boarding and flight update was fantastic as I experienced about a 10-15 delayed for both flights. The food served onboard was great; the service of the flight attendants was excellent.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
I barely made the flight. We had to take a bus to the plane and the plane smelled awfully of body odor. When the flight attendant walked by she smelled of body odor. It was incredibly uncomfortable. Also my luggage did not make it onto this flight and when it finally arrived home the handle of the luggage was all ripped. I will have to purchase a bag again.
SAL to FRA - Original flight was cancelled less than 10 hours before scheduled. Did receive lodging at no cost for 1 night. Coordination between Lufstansa and hotel was very poor and we had to pay for a meal we thought was to be paid for. Traveling from SAT to Denver coordination between Lufstansa and United was very poor and we paid double for our check-in baggage. We are hoping to that refunded. We wish other airlines would fly to Salzburg as we plan to visit more often.
BA Canceled this flight and put us on a flight leaving Aberdeen at 8:00 PM, delaying our return to the states by a full day. The cancellation caused us expenses in both Aberdeen and London and BA was completely unhelpful on the phone and at the airport.
First time flying with them! Loved it! Specially the schedule from Miami and being able to come back directly to New Orleans :)
They lost my luggage on my way to Namibia (I was unable to review that flight as I was in the bush/off line) It took 3 days to get my bag and I had to pay $375.00 to have it transported to my location as it was over 100 Kilometers from that Airport and the local Airlink carrier would not got that far.
Unable to check in online until the morning of flight. No early baggage check available nor any BA personnel present. Poor customer service.
Boarding process was chaotic. Confusion over Boarding gates: gate 55 or gate 56 ???. Unnecessary standing in long lines to board. Better to call out Boarding groups one at a time and everyone else to sit. Airline only has 2 Boarding groups 1-3 and 4-9. That causes over crowding and chaos
Lady next to me was coughing profusely the entire flight, other lady moved seats because of it, 8 hours of that during an overnight flight is a bit much.
We waited all day on a delayed plane. More than a 6 hour delay which caused us to miss all connections and spend a second full day traveling. Also missed a day of work that i hadn’t planned on.
I liked the air hostesses, but no wifi was available for flight. my original flight was canceled and rebooking was difficult and no reason was given for cancellation. Business class cabin was nice and spacious.
We loved our flight attendant (Emma, from Scotland), the meals were perfectly spaced out, and the in-flight entertainment was super generous and delightful.
3.5 hr delay leaving Pittsburgh, notifications for which were incomplete and untimely. Connecting flight was automatically switched to one requiring more than a 30 hour layover! After waiting in a long queue, customer service reduced layover to 11 hours and also set up an earlier standby. The standby had empty seats, but the gate agent couldn't change our tickets! On top of all that my luggage was lost and has yet to even be located, much less returned 5 (FIVE!) days later. Too bad there's no rating below poor.
