Overall, the service was excellent, the crew verry professional, and departures and arrivals were perfect.
The food was poor quality and the screens for entertainment didn’t work almost at all . Plane seemed pretty old
very small seats the scree did not work. I could not watch anything for 9 hours.
Always having a good experience with Lufthansa. I prefer them over anyone else. Sometimes prices need to be more affordable. Munich airport is clean and good, services are available and it’s overall a good experience. I have been flying with Lufthansa for close to a decade and I hope many more to come.
I like entertainment on the plane once I got it to work. The touch screen really had a hard time responding to touch. Boarding was excruciatingly slow. Getting through passport control was bad enough but security had a line of us not moving at all while this team of security people took their time going through every item of one single passenger, not letting anybody else advance (only one lane open while the equipment was there for 2). I would have missed my connecting flight had it not been an hour late itself. I know the airport is not the responsibility of Lufthansa or Kayak but I mention it as the reason my experience was not great.
The flight was canceled and the airline didn't even bother to notify passengers. It was Kayak that did a great job.
The Business Class seating did not stack up to other airlines that we've experienced. There was no privacy and the seats in recline for sleeping were not well padded and comfortable. There was no mattress pad provided either. The crew was not as respectful and accommodating. We have no specific complaints regarding the crew except to say we've been treated noticeably better on other airlines, for example, British Airlines. Lastly, we were immensely disappointed when we got to the Denver airport as our flight was significantly delayed, granted, due to a lightning strike in a nearby airport, but what made this worse was our discovery that we could not use the United lounge for the 3 1/2 hour delay. We were told our Business Class tickets could only be used for outgoing overseas flights. This left us scrambling to eat the sad restaurant offers at the Denver airport. All in all, we would not book another Business Class flight on Lufthansa.
It would have been better if the flight hadn't been an hour late, causing us to miss our connection. Even without the delay, Lufthansa do not allow adequate time for passport control and getting yourself to the departure gate.
Good in general but I’m missing a bag So will see how long it will take to send it back
The boarding to be on time, no flight delays to make me to run between terminals to get the next connection. The minibus didn’t drop us on correct terminal to be able to make it on next connection without a heavy run.
2hrs delay on both ways Captain has to change his mind on landing in Birmingham airport and being forced to escalate and fly again, bit scary
Folks, I'll say it again. This is easily one of my favorite airlines. I'm used to traveling with all kinds of airlines throughout the world, but you need to fix your boarding process. It's not that difficult. You have preferred and regular passengers. Just make sure they line up behind the sign on time. Ground crew needs to be more proactive. Again, I am and I will continue to be a loyal customer, but please fix this one thing. It's small, but easy to fix.
Payd for long seats for our parents and because they don’t speak English fluent they have moved them. Absolutely scam!
I wasn't able to check in before because I had no internet on a long ride over and I had to pay Euro 50 all together I paid an extra Euro 200 on top of the original flight because I had suitcase and carry on and I wasn't able to check in online before And the end it ends up being more expensive flight than a regular carrier You don't save money and the plane is less comfortable
Surprisingly, a very good flight. No wonder that Wizz flights are always full.
delayed flight, bag was delivered earlier than I landed, no even water was offered during the flight...
I miss my flight due to boarding pass won’t load up
Flight schedule was modified and the final departure time delayed.
A GOOD IDEA IS TO SEND TO ME BOARDING PASS IN ADVANCE SO I DONT HAVE TO FIGHT FOR IT
Wizzair is a mess, don’t trust them, all flights are delayed, nothing is secure with them, they are the poorest of all companies.
