The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
Not consistent with the food quality (I mean taste not freshness)
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Good. Food items are ok but not really healthy (no protein for the vegetarian option, just a total of 2 gr total) so not fulfilling. Also, no airline is educating passengers to behave and have common sense: let the one sitting by the window pass first, leave toilets clean after use, etc. Humanity is just getting rude and more disgusting by the day and without education or enforced common sense no
My only issue was my meal was inedible except for the sides.
Generally good. The crew is excellent. The food could be better.
Flight was more then 3 hour late and I did not get my luggages
Food was terrible. Bamboo utensils are just not working out. A lot of plastic waste. Pillows and blankets were not good, a lot of static electricity. Crew did their job well.
The crew could deploy more customer focus and not frown when asked a question. I’m speaking of one lady in particular who raised a hand in my face for me to wait whe I tried to ask a question and never came back to me. Very unprofessional and rude.
They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.
Lufthansa crew both on the ground and in the sky were wonderful. I booked wheelchair service for all of our flights and it was handled perfectly. Kudos to all at Lufthansa.
Our Lufthansa flight MUC to IAD was cancelled 90 minutes after boarding requiring a night in Munich. Nightmare.
Flight was late incoming. Crew did a nice job trying to accelerate boarding. Flight was fine. My complaint is with the staff in the Lufthansa lounge in Paris. Clearly the desk attendant doesn’t like her job. Was rude and unhelpful. What’s the point?
Flight cancelled. Options were not good and I was rebooked with no discussions or options offered.
Awful awful rebooking experience. Stupid airline. Will never fly Lufthansa again. Annoying pilot.
The flight was 6 hours delayed, making me late to connecting flight. To make things worse, the hotel provided for 1 night stay due to losing a flight was unsanitary for human stay. Food was: old bread with pasta that seemed to have had canned tuna added to it and some kind of soup. Absolutely horrible experience.
Water in bottle and a piece of chocolate were given. We did have movies to watch.
Bad experience. Old food that wasn’t even covered. Flight was delayed with no announcement. Boarding gate very far. Rude flight attendants. Refusing to serve Coke Zero for a diabetic person. Refusing to provide diet sweetener for a diabetic. Refusing to provide milk for coffee. Very uncomfortable seats. Dirty toilet. Poor screen entertainment selections. Wouldn’t fly ITA again very bad experience overall. I paid for nothing.
Nice flight. Uneventful, very good crew, comfortable seats. Pleasant experience.
The boarding process was organized and efficient, and the crew was friendly and attentive throughout the flight. Food and drinks were typical economy class, but good. The aircraft was old, and the restroom was not very clean. However, we arrived on time, so overall the experience was good.
They lost my checked in bag and have not helped me.
We had a 3 hour delay and then a long taxi to take off. It would have been helpful for the pilot to have communicated more about what was going on. There was no A/C during the wait, and the cabin must have been more than 85 to 90 degrees. The crew gave water to the people in the front but by the time they go to the back of the plane they stopped giving out water. Eventually I went back and asked for some in the rear of the plane (for a second time). The food was close to inedible. I thought on an Italian flight that the pasta would be better than the chick, but honestly, a Swanson's TV dinner would have been better. I had a bite or two to keep my blood sugar up, but basically I couldn't eat it.
No online or self check in. Sent emails in Italian language. In general, not recommended airline company.
Not boarding 60 minutes late. after getting bumped to this flight because ITA do not hold a flight for five minutes as the fight to the connection was 45 minutes late
The flight was smooth, our premier economy seats were comfortable, the flight crew were especially fine - attentive, cheerful. The food, however was AWFUL. I advise bringing your own on board.
The boarding was delayed and they didn’t let us know why until after we sat on the plane (the plane was delayed getting in) but they had us waiting in line for over 1/2 hour for some reason which I didn’t understand.
Terrible. Flight was cancelled with less than 10 hours notice. They added an extra flight to the itinerary and separated our weats which I specifically had already paid to have together.
