I’ve never heard of discover airlines but will definitely be on the lookout for future flights. Everything about the trip was perfect. The staff were exceedingly friendly and helpful. The only critique; there was a delay and gate change and this fact was NOT well published! My eTicket was NEVER updated with the new flight details. We ran the whole way from our connecting flight only to find that our flight was delayed. Very frustrating. Additionally, there was NO announcement regarding the root cause of the delay. The uncertainty about the cause of the delay contributes to the overall frustration. One other small matter onboard; one of the toilets was unavailable (or perhaps malfunctioning) and NO explanation was given nor was any workaround explained. It would have been less frustrating if they announced why the toilet was lock and explained the alternatives in detail. That way the foot traffic congestion could have been minimized.
Basically a low cost airline, with very small seats, mediocre food and staff not particularly nice. Not a pleasant flight
Plane was old and small. Crew was not very friendly and didn’t check in much or offer water more than 2 times over a 8 hour flight.
We were on a full-service fare as part of a long-haul trip so it was disappointing to be on such a no-frills flight (no meals/hot drinks/entertainment) especially for a 3.5hr flight, at the start of a long trip. The crew however we’re lovely & friendly.
It was a good flight , only problem they left my Koffer at Frankfort and it took another 24 hours to get it at Leipzig that was my final destination
Very efficient and excellent service. Nice amenities and beautiful plane. Elevated meals. Boarding could have been more organized. We missed our connecting flight due to EU entry but Lufthansa was extremely quick to rebook us.
Aircraft had fairly roomy seats on economy. Food was good (beef dinner).
Broken seat did not recline fully, broken footrest, no air vents, no electricity for charging devices, outlets for headphones or isb did not work. Rude crew. Horrible experience. Would never fly Lufthansa again
They did not serve my special meal request after departure of airplane
It was a very smooth and on time flight experience. The crew was really friendly and polite. We were well informed about the flight, etc.
Lufthansa was horrible for disabled folks. My wife had hell of a time making it to the flight in Frankfurt. The airlines is not at all caring to the disabled. If that were in USA I would have sued the airline for not meeting the disability Act clause. No way we are going to go in Lufthansa again. Hari S Doss
The Discover flight from TPA to FRA was exceptionally unprofessional and incompetent in organization. First the entertainment system was completely nonfunctional for the entire plane and no competent IT support to fix. Than they could not serve any coffee or tea because they ran out of water - reflecting the exceptionally incompetent management at Discovery and most embarrassing for Lufthansa and a German airline, more like a third world country. The food was mediocre at best and minimalistic for Discover, particularly with the much higher standards at Lufthansa.
Lufthansa's Miami International counter folks are very strict on carry-on weight. Can't be greater than 8 kg otherwise they force you to check it for a fee. Bags came out at baggage claim as soon as we arrived to that location (it is a far walk from arrival gate to bag pickup). We do travel with Lufthansa domestically and enjoy every trip.
My husband had a surgery sometime ago but had to stand for more than 2 hrs in the line just to check in, drop baggage and pay for excess. The staff is toooo slow leading to long ques. This made our journey very stressful to begin with. Had to literally run at the airport through the security check and to the gate in spite of reaching 3 hrs before the flight. it was almost time to board by the time we finished checking in our bags
The worst experience with an airline in my 50 years of flying.
The flight left 1.5 hours late but there was no information about the delay. My business class cabinet had two small children who cried much of the trip. Service seemed rushed.
I didn't like breakfast, I prefer plain rolls with butter.
Part of our luggage was lost and we had to wait 48 hours before receiving it. Also someone had to wait in the hotel to get it!!! Frustrating & disappointing
Condor computers constantly shut down. They had to book entire 747 off one computer. Condor does not leave enough time for their own scheduled layovers in Frankfurt. It is not possible to get through customs and to the gate on time. Both trips were a mess. Condor was so bad that they had to book half the people on Lufthansa to complete their journey. I do not recommend Condor for any reason for anyone.
We missed our connecting flight in Frankfurt due to being stuck in the passport line for two hours. Condor said they would not help us because we had a one hour layover which is enough time. When I explained that the line took two hours, they acknowledged that the line is that way but that is the airport and not them. We are now stuck in Frankfurt for two days and it has cost us $500.
The security check between our connecting flights at Frankfurt was a cluster. Horrible quality control with everyone cutting the line. We were in line for over an hour. Condor was nice enough to keep the gate open for us but it was incredibly stressful with two elderly women.
I used Kayak.com to buy plane tickets, which sent me to Underpricer. Immediately upon buying the tickets I started getting phone calls telling me that my "tickets were not guaranteed" unless I paid more money. I told them that if they've sold me on just the idea of a ticket, and not an actual ticket, then refund my money immediately. We argued, but they eventually said they would do that. They didn't, I refused the charge on my CC, the CC company eventually charged me anyway, and Underpricer still didn't cancel that ticket because I kept getting alerts to get on that flight. In complaining to Underpricer, they insist that it's my fault and that the most they can do is refund the fees. This company is using deceptive practices and harassing people, and the company needs to be banned from Kayak and from doing business in the US.
I had pre-booked a seat but when I checked in it was not assigned to me. I spoke to the agent upon arrival and was upgraded to Economy Plus, which was fantastic.
Could have a friendlier crew. The entertainment should be updated to be more current
