201€ Find Cheap Flights from Phuket City to Hamburg – Compare and Save

The boarding experience did not follow the Zones that were listed on the boarding passes. This was a two-level aircraft with many passengers. Because zones were not called out by the airline staff, there was simply a mob trying to board and it was not a pleasant experience.

All great, because I was given a seat with extra legroom on this part of my trip.

Plane was good Crew was good Food was just ok Could have had more entertainment options But overall good

I was unable to pre purchase sear upgrades or internet. Their online site is not user friendly and poor. I felt singled out in customs. Seats are very small even for a small person.

Staff was very friendly. There is no on board entertainment, but it’s such a short flight that it doesn’t matter. We also got a meal which was nice and unexpected due to the length of the flight.

I had first class service from them. A little late taking off, but no major problem

Not good. Expected a lot more as far as excellence.

Fantastic, the 787-9 is a very beautifully designed plane and it was a pleasure to fly in the Qsuite. The suite did feel slightly smaller than the 777 variant, and the suite door also felt smaller, as I felt more exposed as passengers and crew walked past. Food was too notch, and the service was fantastic. I wish they’d enforce boarding zones more effectively, but otherwise they did really well.

My seat that I booked over a year ago and some other passenger was sitting in it. They said they could not walk and they would not move. I was with my young kid and the crew did nothing to accommodate that. Just disappointed that the airline accepts that excuse from a passenger.

Was required to print a boarding pass, which I'd prefer to avoid. Seat (economy x) was comfortable, service was excellent.