budget airline, not a lot of amenities but perfectly priced for a 3.5hr flight. Crew/Pilots were great, communicative, and overall provided a great experience for the price point. Have flown with Norwegian when coming in/out of Norway for the past x10 years now!
Unfriendly staff at boarding gate. Unclear announcement at about gate change. Low cost airline with no amenities on board. Bring your own water.
Terrible communication about cancellation of flight. Put on a flight the day after our departure day even though there were seats the following day
…not even a power outlet. Nothing but uncomfortable seating with unhelpful staff.
Overall flight was fantastic.i really enjoy the whole journey .
Little more legroom would have been nice. But it's a very short flight, so it was fine really.
Short flight, some waiting to board, but no issues and no frills.
No staff at the gate and the flights were not posted on the board so we missed our flight. Horrible experience. Be VERY careful flying Norwegian. Super limited ability to communicate with their slim staffing and restricted hours.
Tickets were cheap but it says no where that food was not included, I travel Austrian, Swiss and Turkish airlines all the time always food is included, never flew Norwegian again
Mediocre. Maybe due to Economy light. Staff was great. Space shrunk, not for me, and definitely not for Vikings. Food was decent. Assistance lagging. There was a possibility to upgrade to Premium economy, however my bid was immediately classified as low and not even considered (though well over minimum bid). Thus I was no bleeding dry.
Upon departing and landing, the man seating in front of me had his seat leaning back. Taking off nobody told him anything. Landing someone from the crew said something but the passenger ignored him and nobody followed up. Felt a bit unsecured. If this that is some of the basics are missed, what else was overlooked?
Every flight got canceled or delayed. Customer service was awful.
Flight was cancelled without notice or any reason given. I found out coincidentally when i was checking the baggage allowance on the app, When contacting the airline, the only option peresented to us meant we lost a day of our weekend getaway. Had a lot of contact with airline prior to flight, trying to get them to resolve the issue. We could have traveled the first stretch ourselves but the airline refused to accommodate this. The airline outright refused to be forthcoming in agreeing to alternatives that would let ut keep the date we had booked, and so a third of our holiday effectively vanished. This meant a lot of hassle, changing hotel nights, activities etc. Furthermore and after the flight, customer service refused to answer our complaint unless we used their very restrictive online form, which gave us no chance to properly explain what our issues were. They have of course denied our complaint, and so i have to bring the matter further. If you have an alternative airline to use, please do. SAS treats its customers as a necessary evil.
They lost my luggage and there is no update, no luggage and no hope that they will find it. It has been 26 hours since we landed
Flight attendants were attentive and friendly. Enjoyed the peppered shrimp snack. Check in was easy. Only negative was the time it took to get checked luggage, but that was the slowness of CPH staff.
Yes avoid JFK airport at all costs. A horror to navigate.
My daughter always gets sick when we order the gluten free meal option. Internet didn’t work as advertised.
Nothing to answer your questions appropriately. It was just a 2hrs flight from London Heathrow and we were served a cup of tea only. So the questions about food aren't relevant and also, there's no entertainment on these short haul flights. Overall, the flight ✈️ was okay.
I could make online check-in anywhere. Check-in was complicated I could use your app for and it was hard find information for check-in for airline checking in their app. After hour I had to go anyway to make check in the airport. Rest of the flight was more than good
Put me on standby; flight was late; missed my connecting flight; disaster
My flight was delayed on my way to Germany. Luckily I was able to contact the airline and rebook my connecting flight. Some other passengers, who didn’t rebook, missed their connection.
I never made it to Rome, therefore I never made it to the Lufthansa flight. Air Canada cancelled its flight out of Raleigh Durham, I missed the connecting flight out of Toronto and after other airline mishaps took place and I had to give up getting to Rome and dissappointing the friends and family waiting for e in Rome. I am currently trying to get reimbursed.
Crew was professional, attentive, and delightful. However, the plane was delayed more than an hour. I recognize this was not Lufthansa’s fault, but was inexcusable was that there were no Lufthansa reps meeting the plane to give quick info about gates for connecting flights and how to navigate getting to those gates, especially when it required going to another terminal, going through security, and then returning to the original terminal. This was egregious - other airlines routinely do this when an arrival is significantly delayed.
Very, very tight legroom. They must’ve jammed in an additional few rows of seat seating. Denver to Munich was the least legroom I’ve ever had on any flight, let alone a multi hour international journey. I will not take that flight again.
I never got to Lufthansa because of Air Canadas negligence.
Food choices limited & not enticing Seats quite uncomfortable & difficult to control
You deleted my connection ticket home and I am stuck in Seattle!!!!!!!!!!!
The already delayed flight took an hour to find no-show passenger bags, which seemed long. Flight attendants only provided flight transfer information to a few passengers not all.
It could not have been cancelled and the rebooking pro could have been smooth, not requiring me to be on hold and standing at check-in counter at Air Canada (not AC fault) for a total of 3 hours. Ridiculous.
