The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Empty seats next to me - wish it had been for a longer flight!!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.
Good experience, just i couldn’t connect me to the wifi
Quick and efficient as always. Air France managed to loose and damage my luggage that never made it onto my KLM flight.
It was nice to be on a legacy airline, people try at least.
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
Seats actually fit a human! Snack options were a bit lame but that’s ok
Very comfortable plane. The food was very good (for airplane food). The crew was great
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
Cancelled - booked on train; and then flights started running! I spent 5 hours with 2 changes on train while flights started and is 50 min
Was terri le experience with gate lufthansa personal at Frakfurt.
I’m glad the bus waited for me to connect me to my next flight since we were delayed. Flight was good.
More legroom (I am 6’4”) and my knees were in the back of the seat in front of me. Food was laughable
The flight was cancel and then changed the gate 3 times and nobody communicated to that change I don’t take any trips whit that company
More than 40 minutes of delay, the crew even didn’t apologize or explain the reason why we are late, no service for a short flight
Like: friendliness of crew, accessible water upon request, quality in general Dislike: No mask requirements on board or airport, should be changed back to mandatory mask wearing fire everyone above 5 years of age.
The chairs are terrible on the plane, even though they are economy class the chair cushion should still be there, its a long flight its like sitting on a piece of wood.
