Ground staff was very rude in Malta. Seems uneducated, rude and non courteous.
Boarding for priority was not good. They led us into the gangway where we had to wait a long time for the airplane to be ready for us.
They always feel like my small bag doesnt fit when it does. Stop trying to scam customers when I already checked 3 bags.
A true budget airline experience. Had issue with luggage tag needed customer service assistance, but there was only 1 agent open for the entire airport. ONE! Almost missed my flight because of that.
The flight boarded nice and early and this meant there was no sudden rush at the gate. The only down side was the cabin was very cold 🥶
Ryan air flight was good. Nothing to complain about. I had heard absolute horror stories about Ryan air so was worried about the flight but everything went smoothly. We have had two Ryan air flights with no problems. Last flight is Vernon come. Palermo to Milan. Fingers crossed.
How terrible! Extremely bad! I can not even wait for 5 minutes, because the Berlin airport does not work in the security facilities and can handle people. No communication, although we were assured by about 50 travelers that the airline is informed and is waiting for us.
You have improved through the many years I have flown with you. But you still nickle and dime your customers. I paid extra for carry on and priority boarding.
It got us their! Delays Delays delayed, flight got in well after specified time, rental car firms shut at 11pm!!!! So from £300 for car to £689.. thank you Ryanair....
50 minute of delay on a flight scheduled after 22pm is really annoying. This was even the only flight departing from Frankfurt Hahn on that evening so the delay was inexcusable
Seat 44A, no reclines, no window, its claustrophobic. Who would enjoy a flight there? Its a torture chamber!
We asked for vegetarian food. Crew’s answer was may be it is. Also when we booked there weee no food options and we need to give 72 hours of notice which also was not mentioned in booking.
As a disgruntled customer of what was previously Alitalia – an airliner I'd sworn never to use again after a disgraceful experience dating several years ago – I had little expectation of its successor ITA Airways. The experience was just fine: short flight poorly managed at source – departure time changed twice well ahead of the travel date, boarding was needlessly chaotic and slow – and the flight upgrade option was ludicrously expensive, but overall the flight per se was all right.
Crew was very good, cabin comfort was what was expected for the price point. The food was not very good, too many carbs.
Other than the toilets it was great. One was broken and another wasn’t flushing by the end of the flight
Good flight. Good boarding. Luggage handled properly. Seats are small for business class. No wine or beer offered. Just regular crunchy snacks. Not much for a business class flight.
There wasn't a time for neither food morning entertainment in a short one hour hop over.
The boarding was delayed and they didn’t let us know why until after we sat on the plane (the plane was delayed getting in) but they had us waiting in line for over 1/2 hour for some reason which I didn’t understand.
Terrible service, uninterested employees, inefficient boarding process, and marginal set up on plane. Staff make the airline - good luck with this one.
Long delay, lack of space at the seats (not comfortable).
When I fl with Bulgarian air, I am greeted with a bottle of water and a packaged cleaning wipe. There is a hot sandwich and a drink offered afterwards. Towards the end of the flight, there is a piece of chocolate and per request an additional water bottle. For the price that Lufthansa charges per ticket, it is embarassing that other airlines can offer better customer service quality on board. Also, some of the Lufthansa flight attendants act very entitled instead of being customer focused. Regularly the mobile lift for diabled passengers is missing... Every time when I fly with my 89 year old mother, she is being questioned multiple times whether it is okay to use the stairs ( she walks with two canes). Most of the times when we arrive in Frankfurt, the mobile lift is missing and she is urged to use the staircase. When I refuse to allow this, the flightattendants look at me scornfully. This is not WW2 where disabled people should be treated as second hand people... Then we all have to wait another 30 to 40 minutes on the airplane, while waiting for the mobile lift to arrrive. Does Lufthansa have enough money to waste on an airplane waiting for (on the average) 30 min for the mobile lift to come? I fly frequently and have experience mostly with Delta, United, Southwest and other American Airlines. Lufthansa needs to pick up their game on board, if they want to stay competitive and in the game...
Keep an eye on your seat assignments - ESPECIALLY if you paid for upgraded seats - the airline moved us out of our prepaid seats THREE TIMES and I could only resolve it by calling customer service - who was very helpful. Expect to carry your bags down several flights of stairs for boarding on the tarmac.
It was ok no problem on flight after the ordeal with passport control. Long line and nasty officers not very helpful.
I was disappointed that paying nearly $5000 more for business class for two didn’t really get me any more than a larger seat which as the last row in cabin reclined only mildly and the foot supports were of minimal help and left no room under seat ahead for carton bag. Second, our checked luggage was lost and took us two long days and we’ll after midnight each of them and multiple calls and 30 euro trip to airport in person to finally get them. Would you do this again?
Never made it to Lufthansa because of Air Canadas negligence.
Was terri le experience with gate lufthansa personal at Frakfurt.
Boarding and flight update was fantastic as I experienced about a 10-15 delayed for both flights. The food served onboard was great; the service of the flight attendants was excellent.
Complete mess. Our reservation was mistakenly cancelled. After almost missing the connection and walking all over the Munich airport, the Service desk got involved and we were run to our flight. Not all 4 of us in Business and not seated together as originally booked. This was the worst treatment I have ever had. And I travel a lot. 1K million miler.
There is more space in this economy seat. It felt like a better layout, not so cramped.
Like: friendliness of crew, accessible water upon request, quality in general Dislike: No mask requirements on board or airport, should be changed back to mandatory mask wearing fire everyone above 5 years of age.
