The cancellation was disappointing but the arrangement afterwards was prompt and efficient. The seats arrangement were good. I still need to read further the details of how to get the compensation. All the flights taken were 100% delayed, not to mention the one that was cancelled. I couldn't sleep much in the flight from Abu Dhabi to Hong Kong because the egornomic design of the seat is not very comfy. Although there is more leg room, the seat itself was too tight and too hard. I suppose it would be the design of the seat that needs further improvements. The service of the crew and the boarding was good. The food on the flight from Amsterdam to Abu Dhabi was better maybe because the flight was in the morning, the food feels much fresher to the palate. And it was tastier.
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
Good experience, just i couldn’t connect me to the wifi
Flight was delayed. Can happen. But the info on the website and app said that flight was cancelled which was not the case.
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.
Seats actually fit a human! Snack options were a bit lame but that’s ok
Seats! The eternal problem in economy. They are like stones!!
Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
Forty five minutes late for departure. Staff were pleasant. Food was adequate but not outstanding. Entertainment system was very good, as it usually is on Air France.
The line at boarding was not well organized and managed
their gluten free lactose meal is the best, I have never been satisfied with my flight meals. I definitely enjoyed my flight and the chair is very spacious for economy. I'm so glad Delta is my flight way back to NY.
The crew was great and handled our unexpected detour with proactive communication.
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
Please serve no god if you must serve dog food
Flight was more then 3 hour late and I did not get my luggages
I paid extra for a seat with more leg room but they changed the plane and found myself in an ordinary seat. This is expensive at 50€
Seat assignments for family traveling with 2 children. Loud crowd during sleep time
Changed to older plane with old set-up in Business class.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
This is not business class. This is premium economy. Total scam to sell this as business class
The food we received during the flight was excellent. The service was very friendly. Definitely the best value for the money when flying across the Atlantic.
The in flight entertainment was very good but unfortunately I feel they could have been more attentive to the customer. This is saw on all my Turkish airlines flights , besides dinner service you never really saw the attendants.
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
The flight was very dirty and the food was very bad
I could not check in online 24 hours before the flight. Very inconvenient. Flight was delayed.
Our plane transfer in Instanbul was too tight. Our flight into Instanbul was 30 minutes late and by the time we got off of the gateway to the terminal they were already calling last call for our next flight whos gate was in a total different terminal. We had to run thru the airport and I have mobility issues. I do not recommend offering flight packages with this tight of a transfer schedule.
I want to highlight the crew members and their excellent work and professionalism. They work hard to make a long trip the most comfortable as possible, the food and drinks they offer are pretty good. And they are always asking if you need something else. I have had experiences with other airlines where you have to basically beg for a bottle of water. This is not the case. Highly recommended!!!
Way too crampled. Charge more and put in less seats.
I was first assigned a seat that could not recline fully and was at the back of the craft. I was not able to select another seat during check-in even when opting to pay for selecting a different seat. I had to contact the airline and spent 25min with a chatbot and was then transferred to an agent who was very helpful and could change my seat (free of charge). The entire process took me one hour. If I happened to not have that hour available this would have been a problem. And that was only to check in. The next problem is that the airport lounge I had access to is located landside. How strange. So it means that you need to allow time for security check and passport control and boarding time when leaving the lounge, which makes it almost pointless having lounge access unless you have a very long layover or arrive 5 hours before the flight. Inflight service was okay. But not up to par with the likes of QA, SQ or CX, even though the price is the same or even more. It was much better than the domestic flight where Lufthansa is actually a low-cost airline with legacy airline prices.
The seats on Lufthansa’s international business class on the A350-900 is the worst product in the market. Our chief purser was AMAZING though. She is the best FA I have had in many years.
One of the best airliner in the world But airport was very poor
Very bad 3 times change the gate and too much delay...
Good but I don’t received my bags yet is been 5days still no update
Was terri le experience with gate lufthansa personal at Frakfurt.
Great crew helped a great deal during flight as was not feeling well.
Like: friendliness of crew, accessible water upon request, quality in general Dislike: No mask requirements on board or airport, should be changed back to mandatory mask wearing fire everyone above 5 years of age.
