Best service we’ve ever experienced! Special thanks to the crew member who took care of us throughout the journey. It was truly a once-in-a-lifetime experience. We love Swiss Air!
Drinking water could be in more sustainable packaging than plastic bottles
It was much better than most airlines we have flown with. It remo des me Swiss Air 25 years ago.
The food was good. Most the staff was pleasant. The flight would be drastically improved with WiFi on a long international flight.
I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.
overall the flight was good and we were happy they waited for us. However, our luggage didn t make it and this caused us a lot of problems.
Easy boarding Seats were very uncomfortable no room arm rests didn't even go up all the way
Checked me out of my connecting flight despite having enough time to transfer, had to check in again at the gate. Then they lost my luggage.
There were multiple delays and the food was poor. Better food.
We were very impressed with Swiss Air. The service was exceptional. Unfortunately, we had a baby behind us that screamed for hours. , It was a nightmare, though I completely understand that it was not Swiss Airs fault.
Copenhaguen airport is not very efficient, signs are not clear enough. Too much walking.
They lost my luggage and there is no update, no luggage and no hope that they will find it. It has been 26 hours since we landed
Our trip plan from Kayak stated we were flying SAS. That was not true. The first leg was a Delta flight. We wasted 25 minutes before finding out to check in with the correct airline. Then our SAS flight for the second leg arrived 25 minutes late, and our third leg flight with SAS closed the gate knowing the flight delay was SAS’s fault, and that this flight would only be backed up 5 minutes. The final kicker was that between Delta and SAS, they lost all our checked luggage.
It was so hot on the plane. No air jets above the seats
SAS is very good at service, the lounge was great, and flights were on time. Boarding is fast and efficient!
Food is pathetic, and the crew is rude. Not friendly like all other airline carriers.
All was good. I think the back of the plane should be boarded first. It would be faster. Minimal waiting time behind passengers loading their carry on baggage.
I upgraded to economy plus and it’s so worth the price. The crew is exceptional and the food is pretty decent. I would definitely fly with them again.
Boarding the plane outside in the rain was a pain. Very safe flight
A Lufthansa flight operated by SAS with a jettime plane. Fight was nice, no food but free tea and coffee.
Excellent plane, 787. Very good seat and additional stuff they provide. Good food. Very good staff.
Boarding was a mad rush as people still had issues with boarding passes and groups 3- 7 were asked to board when travelers were still stuck behind the document check. Food was one of the worst I’ve ever had in an Economy flight. The crew was very friendly though
It’s got the tightest seats of any airline - my knees were smashed for 3 hours - absolutely awful.
Excellent lie flat seat for premium economy! Great staff. Bad food . Not so great entertainment. My bag didn’t make it either.
Moved the flight an hour later, were not reliable about confirmation, website didn't work, no gate information, boarding was a mad house. Flight itself was fine and short. Organization needs work.
A friendlier and more helpful crew would have been much better.
Yeah you have time and can sit around for a while to be okay for you but if you planned on getting connected flights I recommend not to fly with this Airline it's best they for flying out of the country
it would good to have at least something to drink...
- Plane wa 4 hours late - Staff were nowhere to be seen on the entire trip - Passengers kept cutting across exit row to use the bathroom. Staff refused to help. I Constantly had people stepping on my feet and waking me up. (I have a foot injury and this was extremely painful)
This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
The crew could deploy more customer focus and not frown when asked a question. I’m speaking of one lady in particular who raised a hand in my face for me to wait whe I tried to ask a question and never came back to me. Very unprofessional and rude.
They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.
Lufthansa crew both on the ground and in the sky were wonderful. I booked wheelchair service for all of our flights and it was handled perfectly. Kudos to all at Lufthansa.
Very efficient and excellent service. Nice amenities and beautiful plane. Elevated meals. Boarding could have been more organized. We missed our connecting flight due to EU entry but Lufthansa was extremely quick to rebook us.
Aircraft had fairly roomy seats on economy. Food was good (beef dinner).
Broken seat did not recline fully, broken footrest, no air vents, no electricity for charging devices, outlets for headphones or isb did not work. Rude crew. Horrible experience. Would never fly Lufthansa again
They did not serve my special meal request after departure of airplane
It was a very smooth and on time flight experience. The crew was really friendly and polite. We were well informed about the flight, etc.
Our Lufthansa flight MUC to IAD was cancelled 90 minutes after boarding requiring a night in Munich. Nightmare.
I missed the connection because the other flight was 1 hour late I had to take the train
All the above categories was great. Seats entirely too cramped.
You will pay for everything and feels like the airplane is old
The flight was delayed due to snow in Frankfurt. There wasn't much information from BA or the airport, but Kayak was great and kept me informed of the delay and gate changes.
LCY airport is an amazing airport and I love the flight from LCY to FRA with BA. Efficient, easy, comfortable and great luggage allownace with BA. I iused to fly predominantley LH, but the service and price - benefit ratio of Lufthansa has deteriorated a lot over the last 5 years. Whereas BA keeps an excellent service level with friendly staff.
The information in the airport, and the app was different. Be aware. Different terminals in Stuttgart, so we had to walk a lot. It's a small airport so it wasn't a big deal, but it was ludicrous to see the error in the app.
They overbooked the flight by 3 people. It is completely unacceptable to tell 3 people, with paid tickets, that need to get home for children etc, that they need to stay another night. No compensation. No apology.
Good flight. Not a lot of legroom, but it was fine for a short flight.
Terrible- the flight time was delayed and then I was denied boarding because I arrived at the new time of departure
Overall good, but the fact that there was no WiFi was a big deal for me. I am not used to having no WiFi during long flights. I always fly Delta-KLM and they never have had an issue with WiFi.
Flight cancelled 20 mins before departure, no support with ground transport or hotel booking
