The flight was canceled. I couldn't get on another flight. Meal voucher wouldn't work. The whole experience was a clusterfuck.
The economy seat was much less comfortable for an international flight in terms of recline and moving space when food tray is expanded. Per entertainment, it would be amazing if I could connect my Bluetooth headset or ear phones to the entertainment screen. Or provide in-flight wifi to connect directly from my own device.
Terrific in every way. On time, professional staff, multiple movie options to select, great food and drink.
It was okay, the food was good, but after the landing there was not enough time for luggage and security to catch a connection. It was crowded on board.
Great other than a couple very drunk guys that for a while kept bumping my seat from behind. The staff did their best to control them. Even refused serving them alcohol and allowed the gal sitting next to them to move.
Change cabin crew assisting business class. Not taking care, ignoring requests and calls. Never had such an experience in business class.
Really solid flight! The in-flight entertainment screens are not very touch-responsive in the way that of other airlines’ are, which was my only issue. But otherwise we had good food and drink offerings and the flight attendants were very welcoming.
Crew was good. Check-in and boarding was terrible. Family wasn’t seated together. Online check-in wasn’t available.
Flight got canceled after a 2 hr delay followed by the to crew timing out. No help with hotels, crew were rude, only help was via an online chat. Got rebooked for a non-direct flight 48hrs later. They could not have cared less regarding how this could create a medical emergency. They refused to give us access to our luggage because it was stuck in their transit area and had to remain their to be loaded on our next flight…so we have the clothes we have in and nothing else. They told us to “go buy clothes” ignoring the fact that Munich shops are all closed on Sunday. We were told we could get refunded for our expenses BUT one crew member told us it would be wise to spend as little as possible as it will “take forever to get your money returned”. I’ll never fly them again.
We left 3 hours late. Of 4 flights on my trip, 3 left at least 3 hours late and one flight was canceled
I was pleasantly surprised. I've never flown this airline and the seats were comfy, I couldn't select my seat but luckily got aisle and was able to comfortably sleep the whole trip except when they came around with an in flight free meal, drinks then snack at the end. I'd fly with Aer Lingus again. The only annoying thing is you had to pay for WiFi for different hours of usage but luckily I didn't need it
This was a great flight. I love the way they had general boarding board from the back first by seat row and in general the flight was very comfortable. The seats were actually comfy, and the food served was surprisingly good.
A seat was broken There was a delay of 45min A checked bag was missing in Boston
I was not admitted to the flight!!! i need a refund for this.
It was poor overall. They cancelled our flight and changed it without notifying us. So we incurred extra costs by having to book a hotel for our layover. They say it's Kayak/Underpricer's responsibility to reimburse us. But Kayak/Underpricer have said it's Aer Lingus' responsibility because they are the ones with our 'booking information.' I find this situation confusing and unacceptable.
I was so grateful for the kindness of the crew. They made a long trip very pleasant. Food was delicious. Many movie options
We were very satisfied and would fly with Aer Lingus again in the future.
The flight was delayed by about an hour, but the staff and signs at the airport never actually said it was delayed. At the expected boarding time, we were told we would be boarding in about 10 minutes, then 20 minutes passed, and were told again that we would board in about 10 minutes. That happened multiple times, such that "10 minutes" turned into an hour.
during a very rough flight, I was forced to sit in a last row seat, fell asleep, and was forced to return to my assigned seat after the turbulence. The stewardess then used that seat to sleep.
First the price I paid was excellent, my flight was full, but my seat was roomy. The one downside to the experience was they had games on the entertainment console. The guy behind me poked at my head about half the flight. I hope they get rid of this feature.
Web site needs improvement Plane was clean and modern Lay Flat beds were hard and not to comfortable (business class )
Overall, everything was fine—the service, the food, and the entertainment—but the boarding process in Lisbon was a total mess. I’m not sure I’d fly with TAP again. It’s absurd to have to pay for good seats at the front of the plane only to board last; the overhead bins above your seat are likely already full thanks to passengers who boarded earlier—even though they might be seated at the back of the plane. I will think very carefully before flying with TAP Portugal again; it seems to me that they need to review their boarding process. I understand the logic of filling the plane from back to front, but the seats at the front are more expensive. Horacio Rodriguez
Boarding was delayed by one hour because cleaning and catering crews did not board the plane in time. Take off was delayed for another 40 minutes because of "rush hour scheduling". Vague descriptiion. My in-flight entertainment system was stuck initializing. The flight attendant indicated that they could not reset it without resetting everyone's system. Overall, a miserable experience.
Better leg room than expected in economy. Nice crew. Adequate bathrooms. Seat cushions a little thin, but recline well and have adjustable headrests. Best value. Liked having nonstop from ORD to Lisbon.
Excellent! Flight left a bit late but overall a pleasant experience.
On both flights, TAP Air Portugal messed up the seating choices that I paid for. They acknowledged that I had purchased seating, that they were errant in ensuring my choices, but told me nothing could be done about it. When I asked to be refunded, I was directed to "talk to someone from Air Portugal" Mon-Friday, and then I was dismissed. No help, no phone number provided to me. I was very annoyed both times and feel cheated.
The cabin crew were curt, not with me, but observed with other passengers. They were unduly rude and it was unprovoked and when they realized they were wrong, they made no attempt to apologize for their own confusion.
I was disappointed of the crew, not friendly and attentive. Delay one way for fuel leakage and the plane is so hot. Not that great all around but I’m glad I experienced it so now know better.
Flight delayed by >1 hour. Long boarding involving riding a shuttle to the plane.
Packing people into a bus like sardines and then making them wait for at least 10-15 minutes before driving them to a location a mile away is not the way a national airline should represent itself. And it seems like everyone chosen for additional screening was a woman. What is up with that?
The ticket was reserved in my name but not paid for by underpricer. Alaska airlines was unable to issue my ticket (could not connect the ticket with the PNR) due to an error with underpricer and I spent the better part of 2 hours at the ticket counter trying to rectify.
Terrible way of boarding in Reykjavik. Seats comfortable. Meal was good.
Unlike my prior three connections on this latest journey, this flight was fairly good. Only issue was boarding as it was once again one of those Icelandic issues of bunch up, walk in the rain to a bus that then has you run up three flights of stairs to board the plain. I was in Saga class but the bus scramble eliminates any chance you get on first and have to then find a place to squeeze your carry on into an overhead that the people in economy populate so they can grab it on their way out up front. But unlike other Icelandic flights this journey I did find more the of the business class like accommodations then the other air segments. This one found a pillow and blanket waiting for me and I actually received a small cup of sparkling wine and had a bottle of water in place. Service was attentive and the flight departed and arrived on time. Received a menu and had choices of a hot or cold meal. I choose the hot which was cod and it was good. Decent size portion, salad and a choice of dinner rolls. Beverage menu was a selection of wines, beer and soft drinks. Desert was a small Tiramisu. Overall the six hour flight was a good experience for the price point.
We paid for saga class, which is the business class for international. My seat was broken and did not recline and my monitor for in-flight entertainment was broken.
The flight itself was fine, even with a one-hour delay leaving on the Reykjavik tarmac (the lost time was made up during flight). Our experience at the Reykjavik airport on arrival was terrible due mostly to the one hour it took for passport control. Only two stations were open for our category, and the room was full with a huge crowd.
Awful. The Iceland airport was a complete mess. Boarding was a chaotic, the seats were awful, there was a group of rowdy 20 something men in our row hooting and hollering, ordering alcoholic drink after drink. Yelling and laughing at the top of their lungs and the crew just went along with it. Passengers complained to the men, asking if they could keep it down (it was a night time flight so people wanted to sleep). They never listened crew continued to laugh with them, flirt with them and serve them more drinks. No free food or snacks, seats were horribly uncomfortable. Worst flight I've had in a long time
I’m considering never flying with Iceland Air again. The seats in economy are torture. Now you only get water, coffee and tea for free- really? No food, not a single peanut. The passport line was insane, everyone was worried about catching their connecting flight. This was the third time I’ve barely made my connection, had to run. It can’t be that my choice is to use the bathroom (during the 50 minutes between flights) or make my flight. SO stressful! Ugh.
The real reason why the flying experience with Icelandair ---was mediocre was because of not being able to enter DC airspace yesterday evening. This obviously was out of your control and do realize this is a safety issue. I did notice---that everything was being done to get us to Washington Dulles and we did arrive at Dulles SAFELY with just a 4 hour delay. Thank you!
Horrible. I was placed on standby for no reason and they would no allow me to fix the seating into the gate. Plane was hot. Entertainment was abysmal. Seats only take old USB or even older jack plugs — not lightening plugs like all modern phones. Food is pay as you go and awful. Seats were small and uncomfortable. I do not recommend Iceland air.
So Iceland Air is one step above Spirit Airlines. They do not feed you unless you pay for it or are in Saga Class. So, bring your food. They have a drink service, but it's in a large Dixie cup. Ask for the can, that is the only way you'll get a real drink. Also, we missed our connecting flight so they put us up in a flea-bag motel. Don't get me wrong, the staff was nice and friendly, however, there was no shower gel or shampoo in the hotel. We have to go to the corner store to pick some up. The room was not in great shape. Holes in the bathroom, a badly repaired ceiling in the room. The window was warn out. So, you get the just of how bad it was.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Lufthansa flight LH04414 from Munich to Washington DC, was fine. Efficient and safe!
It was very good. Service was friendly and efficient, and food was good.
Welp - they boarded us appropriately...then had us sit on the plane for over two hours before cancelling the flight...which meant another night in Munich. I probably had it a little better than most as over 500 people had to be accommodated/re-booked etc. The next day I boarded the same flight (for which I had now been ticketed 3 straight days) and - with "only" an hour delay, managed to finally get home over 2 days later than scheduled. I haven't flown Lufthansa to Europe in years...and I won't be looking to do so again in the future. To be clear, though, the people I interacted with - flight crew, Service Center, check-in were all professional and courteous - management is clearly to blame for their lack of communication and unpreparedness for when things go wrong.
Seat very cramped, could not recline. No cheese with meal. Staff very helpful.
Food was terrible. They ran out of options and gave me a bland undercooked pasta and veggies. Only middle seat was available to select although I paid extra. Baggage delayed at destination. Flight attendants not really helpful.
One one boarding scanner was working to scan 400+ passengers to an Airbus 380. Food in premium economy was mediocre.
The flight crew was friendly and accommodating. I witnessed one of the flight attendants deal with a difficult flyer with extreme calm and compassion. I was so annoyed with the passenger and so impressed by the flight attendant. His quick action de-escalated what could have been a major incident. He was awesome.
Flight was delayed and luggage was delivered day after arrival. In Bilbao they told me day after would be delivered faster if I went to Bilbao to get my own bags so I did. Wasted my morning.
Crew were professionals. However, the plane seats are too small -essentially there is no space to move around which for so many hours is almost inhuman but certainly unacceptable. Same with the bad quality of food and the fact that you need to purchase Wi-Fi
