The internet that was free was terrible, the turbulence was pretty bad - uncontrollable I know.
The agent at check in and at the gate were less than thrilled to be at work. I'm not a fan of Kayak's placement on the plane. I got put in the middle seat and none of my preferences were used.
My business class seat was inoperable and unable to recline for 10 hour flight.
This was my first time flying Delta ever and I had a great experience!
delta last minute gave me a boarding pass for a different flight with no confirmation that they were changing it
Check in process was terrible. Lady at counter didn’t know what she was doing
Simply outstanding. Their new lounge for Delta One customers is a cut above the rest.
The crew was very kind and always smiling. The seats were great and I was very comfortable during the flight. The only thing I didn't like was that the lavatories got really dirty at some point during the flight. Other than that my experience was great
Crew was very helpful with mobility assistance from end to end. Very caring.
Flight was on time, the staff was personable & professional, & the plane arrived on time.
Everything is good except the seats are tightened no rooms for the legs,
The food was great and the service and attitude was amazing!!
It was an OK flight with below mediocre service by their flight attendants
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
Good. Food items are ok but not really healthy (no protein for the vegetarian option, just a total of 2 gr total) so not fulfilling. Also, no airline is educating passengers to behave and have common sense: let the one sitting by the window pass first, leave toilets clean after use, etc. Humanity is just getting rude and more disgusting by the day and without education or enforced common sense no
My only issue was my meal was inedible except for the sides.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Je n'ai pas pû incliner mon siège et une des hôtesses ne comprenait pas ce que je disais. Je devais parler fort
I paid extra for a seat with more leg room but they changed the plane and found myself in an ordinary seat. This is expensive at 50€
Better to not serve food if those are the options
The crew from Toronto Santiago (and the other way) weren't nice people. They seemed angry. Other flights with Air Canada had much nicer crews. Bathrooms always had sticky floors. Yuck!
Better entertainment & food options more may be adding chicken option or on vegetarian side good quality pasta
The crew was extremely supportive and helpful for my mother that needed wheelchair support.
Flight 3 hours late due to poor planning followed by a thunderstorm which happened after the scheduled departure time. Plane stuck on ground for 3 hours and flight connections missed without compensation resulting in new tickets needing to be bought.
There was nothing wrong with the handling of the flight MUC - YYZ - the crew, from the cockpit down, just did there job, nothing more! What a sharp contrast to the crew, from the gate to the flight itself on the flight YYZ-SJO- you could tell, they liked their job and it showed - nothing extraordinary - the just created a pleasant atmosphere
Liked having internet over the ocean. Arriving meal was not sufficient.
I personally rather pay a little more for direct or direct layover flights when flying overseas. As in the past, I booked with Lufthansa/Air Canada, with whom I never had a negative experience, and unknowingly ended up with Discover Airlines, “the new leisure airline from the Lufthansa Group” ( as quoted in Lufthansa website). Had to pay extra for check-in luggage (first time ever, flying overseas with Air Canada and/or Lufthansa). Also had to pay for alcoholic beverages ( another first ). Seating was very tight and therefore rather uncomfortable. Entertainment and food was good. For above mentioned reasons, I will try to avoid flying with Discover Airlines in the future.
Worse. My luggage was carried on another flight, I was never advised that and had to wait 4 long hours to get my luggage at Pearson. The first flight was delayed, the layover at Munich was extremely short. I almost missed my second flight. Air Canada + Germans was not a good combo. I'm done with Air Canada, will never fly with them
Worst experience ever! Will NEVER use Kayak or Air Canada again!
This is where i leave an airline review. Test test test!
Do Not Fly Iberia. Horrible experience. Iberia changes things at random -like the date of the flight and seat you have bought. After buying my flight, they contacted me and told me I had to return a day later. Then when I was boarding the flight, I discovered they had changed my window seat in a row away from the wing, to an aisle seat in front of the toilet! The worse seat on the plane. But it wasn’t just me- a family was scattered all over the plane. I was able to trade my seat because a father was separated from his son. Unfortunately the seat was the window seat directly over the wing, the loudest seat in the plane. I couldn’t sleep, even with noise cancelling earphones. Also, I ordered gluten free meal-which was tasteless and gave me cramps.
Awful. The flight wasn't actually operated by Iberia, but by American Airlines. I was unable to get my boarding pass and as a result missed my connecting flight.
business class food was pretty average otherwise it was a good experience
Excellent with no delays and according to the time schedule.
The flight staff was excellent, one of the best I've had. Food and wine was very good and seats very comfortable. Luggage came out pretty quickly too considering the number of passengers. Also, excellent internet. The only thing that could have been improved on was the choice of movies -- kind of limited and not great selections.
Good seats. Average to poor lunch. The snacks before landing was worse. Great crew.
The food is really eco only level. Breakfast was shameful. I am considering to stop flying with Iberia. Business prices are as expensive as other companies with much better service.
All went smoothly, no problems; friendly crew. I would have appreciated a head pillow ;)
Never made this flight it was unconfirmed by Iberia according to American Airlines This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
There was an older steward, he is top notch. He is very attentive at the passengers. I do not know his name. Thank you to him.
Easy, straightforward boarding process. Flight attendant was lovely and attentive, food was delicious - especially dinner, I had the roasted chicken in a mushroom sauce with potatoes - and entertainment selection was top notch. I would fly with BA again.
We got delayed for 3 hours and. Missed the connection. This is the 3rd time this happened with this airline
I love FRA - LCY route. So much better compared to the FRA - LHR route and the price differential is ZERO
It's useless to complain about the space and the back of the seat, making you sitting vertically like a candle. it's your business model. The "food" - there is no food. But I don't care about the food. It's the seating.
Overall, it was basically good. No serious complaints on my end.
I love my flight from Munich to San Diego — highly recommend British Airways.
Delayed due to a technical fault, one small bottle of water, no USB charging point Not much to like
My bag is still in Munich. There was no communication and then a long line at customer service. I waited for my bag, missing all my trains and had to take a £130 taxi to get home by 2 am.
The flight got delayed. poor food service. Just peanuts for international flight ? Please give coffee, cookies or something else as well. Very disappointed with British Airways.
