I was upgraded to business class. Seats same size but better food. Polite service.
I am very satisfied for choosing that Airlines! It was my first time but the everything went smoothly! Thank you!
Flight delayed with no explanation. Boarding was confused (proceed to plane, go back to waiting area).
Great staff, efficient and knowledgeable. Very helpful with others and considerate towards those with children
Business class old style from 10 years ago. Ok for short flights but nor for 12 hours journey. The passenger near the window have to jump over the passenger seat aisle side or wake him up to upright the seat. That’s not the business class that you expect on long night flight. Seats are not so confortable. And believe it or not no wifi!
I paid for carry-on bag, but they did not let me take it on board, persuaded to check it in because the flight was full. I agreed to help them out, and they mixed up tag numbers and my bag got lost. I had very valuable things in there, and my whole vacation experience was ruined. I even asked the boarding assistant why the tag number was different from the assigned one, but they assured me it was alright and the bag will arrive to my destination. Nothing arrived of course. Incompetence of boarding assistants cost me the loss of all my things.
The baggage arrived damaged and i spent EUR 300 on the baggage a month ago. No responsibility from airline or the handles.
The flight was late. We accommodated other missed flights, and the plane was full of people, without space to store carry-on luggage. They lost our checked luggage for the entire flight and delivered it after two days.
There were a number of passengers scheduled to transfer to the flight from Vienna to Warsaw. None of them made it because the crew failed to assist them in getting to the gate for the Warsaw bound flight in time. It could have been done very easily with proper assistance.
Original Flight was cancelled Then Baggage was lost on rebooked flight
Very comfortable plane. The food was very good (for airplane food). The crew was great
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
It was a very smooth and on time flight experience. The crew was really friendly and polite. We were well informed about the flight, etc.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Good and they are leaving at time and arriving on time
Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.
No food just water No entertainment possibilities. No jacks to charge phone or anything
Lufthansa employees they has to work more with the customers and they delayed the flight for two hours every 20 minutes every 20 minutes every 20 minutes every 20 minutes
We did not get to experience LH cityline Flight cancelled 15 minutes before takeoff No alternatives offered
I’ve never been charged for coffee on an airline before. Very disappointing
charging money for check in. seating kids (5 years old) without the parents. poor service. never using it again
More spacious seats. I returned from flight with a blood clot in my right leg due to the flight haul.
Vol annulé. Pas d'accueil. Zéro explication. Vol remplacé 3 jours plus tard. Zéro prise en charge pour l'hôtel. Nous attendons le remboursement si il va y en avoir. C'est un scandale ! C'est une arnaque.
