It was my first KLM flight and I loved it. Thank you very much.
Other than the airline changing my aisle seat to a middle row, all else went well.
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.
Good experience, just i couldn’t connect me to the wifi
Quick and efficient as always. Air France managed to loose and damage my luggage that never made it onto my KLM flight.
Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.
Seats actually fit a human! Snack options were a bit lame but that’s ok
to improve boarding at Naples the least they should do is to call and board by sections
Changed to older plane with old set-up in Business class.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
Very nice and friendly crew. Boarding system can be improved.
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
The flight was very dirty and the food was very bad
Food not good, flight attendants not the best, not accommodating very ruff
Service for wheelchair person is very poor. No display at exit door from Delhi to Istanbul airport, so you cannot decide where to go, and the helper for wheelchair person asked $10.00 american money, when I said you should not charge or I asked him to take indian money. He said he needs only American dollars and bring me back and dropped me at the same exit door helplessly. I felt bad very much but was helpless. And ranaway. I was to take his picture to post it on the website. So many passengers were waiting for the help, ultimately one buggy came and helped the passengers and the driver did not ask any money. Please let the air authorites know the incident.
Colocar pantallas en los respaldos de los asientos y mejorar la comida.
0ur assigned seats were given to other individuals when we boarded the plane. We were given new boarding passes with new seats all the way at the back of the plane. The reason given to us was that there were issues with the seats. We found out that there were no issues, and someone else's were seated on those.
Flight from Munich to O’Hare was great but it was on Lufthansa, a UA partner. It had more legroom than United, seat slid forward to make reclining more comfortable, they offered free drinks. United offered none of this. Oh and the food was superior to United’s which honestly, sucked.
It was very good. the food was varied and tasty, the movie was the same, maybe I would recommend changing the movie selection every month because my flight to Amsterdam was in September and I came back from Munich en October they are flights so long and we need something to see. But however I liked flying with United
premium economy is expensive but worth it for the comfort and food on a long flight
We couldn’t take the direct flight back home in Florida because the flight in Palermo was delayed flor long time and keep us inside the cabin without moving the plane. The plane from Munich to Orlando was still there when we arrived to the gate but they said it was late for us to board the plane. We rushed the most to get there. It was a bad experience and got back exhausted and with pain in all muy body. We are seniors 72 and for us was very bad
Seats are complete BS for 10 hrs. The guy at counter canceled our return flight from europe. Lufthansa on the way back made United look like a trailer park gathering. If given the opportunity, I will never fly united again. Lufthansa seats werent much better to be fair but the service was a 10 out of 10. Incant express how difficult umited made my trip.
The flight was canceled. I couldn't get on another flight. Meal voucher wouldn't work. The whole experience was a clusterfuck.
Food was not great. Small seating area for business class
The service was very good and the flight was super smooth. The seats could have been more comfortable for the price.
I missed my flight and had to buy new tickets Rome- Boston
Crew was great! Good meals. Had room to stretch out
There are often trade-offs involved with flying cheaper airlines. With Air Europa, their crowd control is terrible--the line at check-in in Madrid was absolutely hideous 3 hours before departure. These 787 "Dreamliners" are cheaply-made and uncomfortable. And disembarking at JFK was horrid...it was 11 p.m., yet we were force to deal with those off-site shuttle buses, presumably because Air Europa doesn't want to pay what it costs for an actual gate. But as usual, the worst aspect of Air Europa flights are tones fellow passengers: unruly and oblivious to such concepts as personal space. The crew was, on the other hand, lovely.
We experienced a delay of almost two hours before takeoff. For a flight of more than 10 hours, sitting on the runway for two hours is quite exhausting. The airline did nothing to attend to the passengers during that time. We were not given any courtesy drinks or snacks—only the bare minimum during the flight. The crew seemed very apologetic, but apparently they have restrictions imposed by the airline, because despite their friendliness, they provided strictly what was necessary and, of course, everything else was for sale. However, after a two-hour delay, one would expect at least complimentary beverages. In addition to this, the space between the rows of seats is inhumanely narrow. Air Europa should review this for such long flights and be a bit more considerate and humane with its customers.
There was no water in one of the sinks in the executive area, which is unacceptable as we could not wash our hands after using the restroom
The plane was very old, no power outlets. We also had to wait a long time to board. They kept moving us to different lines before we actually could step foot on the plane. We ended up being delayed an hour but we were never told or informed for any reason. After the meal I asked for a coffee which the flight attendant forgot and I had to ask again. Overall not the worst but not the best experience.
Need to pay for headsets, water, or any extra except air to breath.
They didn't even give us water, everything was sold
Well. It is a no frills airline. Annoying is that even for the long-haul everything has to be paid for separately. Once you add up the extras the flight is getting to expensive. Then one might as well fly with a legacy carrier which provides far better comfort. Changing flight at MAD airport is a nightmare. The worst airport in the world. Poor signposting, poor passport control, poor security check and long queues. I had 2h transfer time and spend in queues almost 1.5h
Very small dinner, NO breakfast. You have to buy an earphone.
It was NO entertainment, the screens were not working for anyone. The food was bad in taste, my chicken was hard. The seat in my case didn’t recline. A long and endless flight
The flight, the staff and the airplane were all fantastic. I highly recommend.
I ended up upgrading to business class. They use Seat Boost and even though I was the highest bidder at 900 Euros, they decline my offer. When I got to the Gate, I asked if I could upgrade and they said yest for 1300 Euros.
The flight was 1 hour late due to technical problems with the plane. We paid for premium economy seats, but the seats were extremely uncomfortable and just as crowded as regular economy seats with perhaps a little more legroom. I had to pay extra to select our seats in advance. Compared to other airlines with premium economy seats, Condor’s premium economy seats were poor and other airlines don’t charge to select your seats in advance. The worst though was the toilets. They ran out of toilet paper with 4 hours left in a 12 hour flight, trash was overflowing, and the toilets were smelly. I will never fly Condor again and I will advise my friends and colleagues to never fly Condor.
Terrible. I can't believe I lost my entire ticket price when I tried to cancel or change the flight the day before.
Excellent airline. New planes. Comfortable business class seats. Professional crew
Frankfurt to San Francisco The Site would not let me Upgrade luggage ( paid extra at the airport Had to pay for seats but did not receive those seats Had to pay extra to check in at counter (since I could not upgrade on the app) $25 a person. Unfriendly staff- bordering on rude Check in in San Francisco (to Frankfurt) was smooth, courteous and no extra charges for seats or check in
It was a short flight, maybe an hour long. Everything was handled great.
Missed this flight. $5000 to rebook next day. Horribly rude staff in Frankfurt. Everyone we encountered was either not helpful or outright mean.
Missed connection due to no fault of our own, rude staff across the board, nearly 4 hrs in line for Condor service desk to ‘rebook’. Paid $5000 just to be lucky enough to get home next day.. will never fly with condor again.
Condor's computers do not work. They do not leave enough time to catch a connecting flight. Condor had to book passengers on a different airline to make their destination. They lost my niece and nephew's luggage. The bathroom had pee all over it before the flight took off.
The flight was fine. We were served a meal and a snack. Boarding was fine.
