Aeromexico is a decent airline with no frills…. Without a price point. Anything you’d like that can be considered extra has a cost. Leg room, luggage, ..whatever. We opted to use carry on bags (which on some flights also have a fee) due to to checked baggage having a $76 fee per person each way. $300 in fees for my wife and I to have a couple extra shirts is too much. Bag fees have gotten out of control across the board in all airlines really… it’s a money grab. At boarding however we were pulled out of line and told to check our bags at the gate (no fee).. not sure why we were selected out of a pile of others. It added to the frustration of going through US customs having to claim then bags then have them inspected. The entertainment was nonfunctional .. never could get the system to pair to my ear buds and the supplied headphones were inaudible making it useless. The food was decent and the flight crew were nice and efficient…
I couldn’t believe that I wasn’t given a seat, they said I bought a fare but not a seat and the flight was oversold so I almost didn’t get on the flight!
All went very well. We used the AIFI Airport, such a lovely facility. Definitely needs better transportation options to get there.
It was OK. The flight is pretty long for the airlines to only offer a simple sandwich on business class. The entertainment is similar to that on other Skyteam members. Ultimately the airline lost my bag and didn’t deliver it to me until the next day after a lengthy lost baggage report.
Flight was on time, good service, but there was no free WiFi, even for first class passengers
This is not a low cost airline. Stop acting like o e.
Happy attentive flight crew. All in all good flight the night flight works well. Getting into Mexico City early so you don't get caught up it all the immigration and custom ques, additionally, this helps when exiting the airport and crossing the city to your final destination. All works very well and would do it again
Great airplane The confort was within the high standards. My only little problem was That all the movies ( only 3) was on Spanish, even though I was selecting the audio on English it didn't happen. After that I highly recommend aeromexico
I like the plane , but i was 50 mts before my fly and they didn’t let me document my luggage, so they told my that I have to leave my luggage or buy an others tickets , because they didn’t want me to give me credit for the tickets I have so that is abuse from the company , and on the line it was 5 families with the same situation equal lime mine , I think they doing business with the tickets w people ,; Mexico has a bad working people, the rip money from turists, and is bad because give bad impression of the company that is aereomexico
We were sitting on the plane for half an hour before we arrived at the gate after landing. We had to wait half an hour to collect our luggage.
Flight from Munich to O’Hare was great but it was on Lufthansa, a UA partner. It had more legroom than United, seat slid forward to make reclining more comfortable, they offered free drinks. United offered none of this. Oh and the food was superior to United’s which honestly, sucked.
It was very good. the food was varied and tasty, the movie was the same, maybe I would recommend changing the movie selection every month because my flight to Amsterdam was in September and I came back from Munich en October they are flights so long and we need something to see. But however I liked flying with United
premium economy is expensive but worth it for the comfort and food on a long flight
We couldn’t take the direct flight back home in Florida because the flight in Palermo was delayed flor long time and keep us inside the cabin without moving the plane. The plane from Munich to Orlando was still there when we arrived to the gate but they said it was late for us to board the plane. We rushed the most to get there. It was a bad experience and got back exhausted and with pain in all muy body. We are seniors 72 and for us was very bad
Seats are complete BS for 10 hrs. The guy at counter canceled our return flight from europe. Lufthansa on the way back made United look like a trailer park gathering. If given the opportunity, I will never fly united again. Lufthansa seats werent much better to be fair but the service was a 10 out of 10. Incant express how difficult umited made my trip.
The flight was canceled. I couldn't get on another flight. Meal voucher wouldn't work. The whole experience was a clusterfuck.
Food was not great. Small seating area for business class
The service was very good and the flight was super smooth. The seats could have been more comfortable for the price.
I missed my flight and had to buy new tickets Rome- Boston
Crew was great! Good meals. Had room to stretch out
I really liked that the pilot stay Ed touch with us during the flight, about bumpy weather coming up & during it. He spoke slowly enough we could hear him & it was comforting. The flight attendants had to take their seats a couple of times so it was nice to hear the pilot. The flight attendants were amazing. They all seem to work well together and to have good spirits when dealing with us. Much appreciated.
Better to not serve food if those are the options
Better entertainment & food options more may be adding chicken option or on vegetarian side good quality pasta
The crew was extremely supportive and helpful for my mother that needed wheelchair support.
There was nothing wrong with the handling of the flight MUC - YYZ - the crew, from the cockpit down, just did there job, nothing more! What a sharp contrast to the crew, from the gate to the flight itself on the flight YYZ-SJO- you could tell, they liked their job and it showed - nothing extraordinary - the just created a pleasant atmosphere
Liked having internet over the ocean. Arriving meal was not sufficient.
I personally rather pay a little more for direct or direct layover flights when flying overseas. As in the past, I booked with Lufthansa/Air Canada, with whom I never had a negative experience, and unknowingly ended up with Discover Airlines, “the new leisure airline from the Lufthansa Group” ( as quoted in Lufthansa website). Had to pay extra for check-in luggage (first time ever, flying overseas with Air Canada and/or Lufthansa). Also had to pay for alcoholic beverages ( another first ). Seating was very tight and therefore rather uncomfortable. Entertainment and food was good. For above mentioned reasons, I will try to avoid flying with Discover Airlines in the future.
Worse. My luggage was carried on another flight, I was never advised that and had to wait 4 long hours to get my luggage at Pearson. The first flight was delayed, the layover at Munich was extremely short. I almost missed my second flight. Air Canada + Germans was not a good combo. I'm done with Air Canada, will never fly with them
Worst experience ever! Will NEVER use Kayak or Air Canada again!
Much better than previous experiences. Overall, it went smoothly after an unexpected delay and gate change.
Comfy and timely flight thanks to Cathay to all crew and the captain for our smooth landing.. above all thank You Lord for our Safe flight ❤️🙌🙏🏽
I have executive platinum status with American Airlines. It seems impossible to be upgraded anymore and I’m never offered a cheese plate or thanked for my loyalty.
The seatbelt light was on the whole trip - inconvenient but also unsafe. I was told to keep the window blind down the whole trip though I specifically paid for a window seat to be able to....see out the window. It was also two hours late causing me to miss my connection.
American Airlines is a great dependable airline, on time arrival and departure with polite crew and staff.
Food. Business class didn't really offer much more than coach.
Not sure the logic of the boarding in Groups. I was loaded first on the aisle. Then the guy in the middle. Then the guy by the window. Constantly holding up the other people boarding behind them with us blocking the aisle and this happened in most of the other rows
Everything was great except British airways lost our luggage that was gate checked all the way through to Italy. No one knows currently where one is and the other one may be in route to Amsterdam to meet us but not sure. If you can Hale’s it would be awesome. The website is not helpful.
The new seating in BC was a joy. My vegetarian pasta dish was excellent, very creative. The chicken potpie was ..... The crew was extremely focused and impersonal, but everything worked.
The food was horrible compared to other airlines, there was no space for the overhead bins for carry-on luggage, and the seats were very uncomfortable.
In-flight Wi-Fi didn’t work and the flight was 25 minutes late. The Embraer plane I was on was pretty old and the tray table was broken.
Dear Air Europa Baggage Claims Department, I am writing regarding my baggage claim, reference number JFKUX13455. My baggage was delayed and was delivered to me later than expected. When I received my suitcase, I discovered that the suitcase itself had been significantly damaged. Unfortunately, when I opened my suitcase, I also discovered that many of my personal belongings were missing from inside the suitcase. Several items that I had packed before my journey were no longer there. In addition, three cartons of cigarettes that were packed inside my suitcase were also missing. The missing personal belongings include the following items: - Prada sunglasses — $450 - Ray-Ban sunglasses — $300 - Dolce & Gabbana perfume — $185 - Three newly purchased clothing items from Turkey — $200 - Two pairs of slippers — $280 - Coach handbag — $395 - Newly purchased suitcase — $75 Total value of the listed items: $1,885 The suitcase itself was newly purchased, and I have the original receipt showing the purchase price of $75. I also have purchase records and credit card transaction records for several of the missing items. The three cartons of cigarettes were also packed inside the suitcase and were missing when I received my baggage. I have photographs of the damaged suitcase and supporting documentation regarding my purchases. At the moment, I am unable to upload all of the photographs and documents, but I can provide them as soon as I am able to do so. I respectfully request that Air Europa consider the delay of my baggage, the damage to my suitcase, and the missing personal belongings and other items from inside my suitcase as part of my claim. Please let me know if you require any additional information or documentation from me. I am prepared to provide receipts, purchase records, photographs, and any other supporting evidence necessary to process my claim. Thank you for your attention to this matter. I look forward to your response and to a fair resolution of my claim. Sincerely, Çiğdem Karasu Claim Reference: JFKUX13455
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
Food situation was bad. Also movie choices when compared to other airlines was terrible. Seats very narrow. My tv didn’t work.
I was not allowed to cancel the flight, customer service is atrocious
Great staff, just very far from the main terminal, had to run to connect my flight. I had 90 minutes to spare. But my flight from Chicago was delayed also.
Everything should improve! Service like a low cost but prices like a premium airline. Crew in general with bad manners arguing for everything. You pay for priority access but then they use buses, so your loose your advantage to put your carry on first. That was the purpose for paying for priority. Bording is a nightmare, people accessing the plane for bothering doors, front and rear, no matter which line do you have.
Food was terrible. No breakfast. Will not use this airline.
Extremely efficient and incredibly friendly staff. Very organized to board and to de-plane. They were all very attentive during the flight.
Impossible to check in via the App. Kept on getting emails offering upgrade. When followed through not available. Wasn't any food anyway.
Great experience, I just wish airline seats were more comfortable in general.
