Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Good experience, just i couldn’t connect me to the wifi
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Seats actually fit a human! Snack options were a bit lame but that’s ok
The flight was canceled. I couldn't get on another flight. Meal voucher wouldn't work. The whole experience was a clusterfuck.
Food was not great. Small seating area for business class
It's fine but Newark to Nashville was too long
They delayed the flight 3 hours because it wasn't full they moved us to 5 different gates probably the worst airline ever not even spirit is this bad.
I missed my flight and had to buy new tickets Rome- Boston
Poor communication, flight was delayed for preventable reasons. I missed my connection.
We had excellent customer service despite the chaos at George Bush airport in Houston!
Was happy we finally got upgraded in 1st class. The seat getting old. The cushiness need some improvement.
Would had been nice to see a movie without having to pay to watch
It was a great experience. Do not normally fly United. Very nice. Thank you and happy holidays
technology worked well and everything ran smoothly. The seats are quite cramped so please don't try to re-engineer the cabin to squeeze more bodies on board.
Flying in the United States with the major airlines has become so underwhelming. A 2-3hr flight in most other parts of the world with the major carriers of the area comes with newer, CLEANER aircraft and significantly better in flight service in terms of both staff attitude and a actual meal service.
Arrived early picked up my bag in a few minutes- great trip - thank you
Flight was smooth, quick and felt safe. The 2 delays not happening would have been better but I guess that happens in the airline industry
The pilot greased the landing and the crew was fantastic.
Crew should be nicer and emphatic with customers. Same cookies as the past 20 years. Seat are ok and the plane was clean though it was delayed.
Delayed because of weather in Nashville. I think God or some higher power generally has cursed me when it comes to flying out of Charlotte on American. I'm delayed pretty much everytime. We need Team Cobra Kai types to come in and "sweep the leg(s)" of the Charlotte ops people on principle. Don't let the sweet southern rocking chairs fool you, Charlotte is a sinkhole
Staff lovely , economy seats very uncomfortable , wheelchair assistance wonderful in Heathrow awful in Nashville !
Delays on all NY flights. There was no communication on why but they didn’t say it was weather. Other carriers were not delayed.
I never have a good experience with American and this was no different. The airplane was INCREDIBLY hot. Like unbearably so. Everyone was fanning themselves with pamphlets and sweating. When someone asked the flight attendant to turn down the temperature they were told there was nothing the crew could do. Once we pushed back from the gate we then had to wait an hour to take off and the communication from the crew was not good. People were getting up this whole time and a man was even in the bathroom when we took off. Once we landed at our destination we waited another 30 minutes at the gate to deplane with, again, no communication from the crew as to what was going on.
The ticket was reserved in my name but not paid for by underpricer. Alaska airlines was unable to issue my ticket (could not connect the ticket with the PNR) due to an error with underpricer and I spent the better part of 2 hours at the ticket counter trying to rectify.
Terrible way of boarding in Reykjavik. Seats comfortable. Meal was good.
Unlike my prior three connections on this latest journey, this flight was fairly good. Only issue was boarding as it was once again one of those Icelandic issues of bunch up, walk in the rain to a bus that then has you run up three flights of stairs to board the plain. I was in Saga class but the bus scramble eliminates any chance you get on first and have to then find a place to squeeze your carry on into an overhead that the people in economy populate so they can grab it on their way out up front. But unlike other Icelandic flights this journey I did find more the of the business class like accommodations then the other air segments. This one found a pillow and blanket waiting for me and I actually received a small cup of sparkling wine and had a bottle of water in place. Service was attentive and the flight departed and arrived on time. Received a menu and had choices of a hot or cold meal. I choose the hot which was cod and it was good. Decent size portion, salad and a choice of dinner rolls. Beverage menu was a selection of wines, beer and soft drinks. Desert was a small Tiramisu. Overall the six hour flight was a good experience for the price point.
We paid for saga class, which is the business class for international. My seat was broken and did not recline and my monitor for in-flight entertainment was broken.
The flight itself was fine, even with a one-hour delay leaving on the Reykjavik tarmac (the lost time was made up during flight). Our experience at the Reykjavik airport on arrival was terrible due mostly to the one hour it took for passport control. Only two stations were open for our category, and the room was full with a huge crowd.
Awful. The Iceland airport was a complete mess. Boarding was a chaotic, the seats were awful, there was a group of rowdy 20 something men in our row hooting and hollering, ordering alcoholic drink after drink. Yelling and laughing at the top of their lungs and the crew just went along with it. Passengers complained to the men, asking if they could keep it down (it was a night time flight so people wanted to sleep). They never listened crew continued to laugh with them, flirt with them and serve them more drinks. No free food or snacks, seats were horribly uncomfortable. Worst flight I've had in a long time
At least one soda free, felt like I was nickeled to death.
Friendly flight crew. Airplane (757) configured as a domestic flight (no lie-flat seats) & no advanced meal selection.
I’m considering never flying with Iceland Air again. The seats in economy are torture. Now you only get water, coffee and tea for free- really? No food, not a single peanut. The passport line was insane, everyone was worried about catching their connecting flight. This was the third time I’ve barely made my connection, had to run. It can’t be that my choice is to use the bathroom (during the 50 minutes between flights) or make my flight. SO stressful! Ugh.
No meals included on this long international flight. Most airlines will offer you a meal when flying internationally. Not Icelandair. Your included choices are water and coffee. Poor customer service. The airport was also very confusing.
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Good and they are leaving at time and arriving on time
Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.
Movie selection was nice and chicken with rice dinner was good. I did not like the pizza thing they served for breakfast/lunch. It was like a hot pocket but mostly bread. A small sandwich or cheese and cracker snack and fruit etc would have been much better. Also they did not announce trash pick up so a lot of trash was left by everyone when departing.
Paid $35 for wifi but wifi didn’t work. Stressful dealing with work mess and no service. Otherwise normal
Service was excellent. Flight was only about half full, which meant we had tons of room to stretch out. Boarding area was nice and well organized, flight attendants were super friendly and attentive and we loved the 3 snacks!
Terrible. Our flight was completely cancelled with no options to rebook until 4 days later.
Excellent service. The crew goes above their way to make the customer comfortable.
Sitting in a hotel in Chicago because I was rebooked due to a missed connection. Very frustrating.
