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Your survey needs a N/A option. I didn’t use the entertainment or eat food.

The flight was over 2 hours late.. once we finally got boarded things were fine

Poor communication, we sat on the plane for an hour before pushing back. They were oversold and with a full plane kept looking for someone to step off for someone else to board. So after an hour wait at the gate we missed our departure window and proceeded to spend an additional hour on the tarmac waiting for a refiled flight plan according to the pilots. Occasional updates, somewhat insensitive crew to passengers needing to use the lavatory (it was 2 hrs beyond what anyone expected). Overall just poor execution...especially when the flight was listed as "arriving early" up until about 30 minutes past our departure time.

No tv. No free wifi. They need to ipgrade these planes - especially on a 2 hour flight.

The internet that was free was terrible, the turbulence was pretty bad - uncontrollable I know.

My business class seat was inoperable and unable to recline for 10 hour flight.

The crew was very kind and always smiling. The seats were great and I was very comfortable during the flight. The only thing I didn't like was that the lavatories got really dirty at some point during the flight. Other than that my experience was great

Crew was very helpful with mobility assistance from end to end. Very caring.

One of the best crews and best flights I’ve ever had! Really great experience

The bus ride from the terminal to board the plane is uncomfortable and stressful when making a connection.