There was a 3:40 delay (the departure time was pushed back twice) and I missed my connection from Almaty to Astana. I had to spend the night in a hotel and rebooked my Almaty-Astana flight on another airline.
Good in general, but i think the chair is not comfortable for traveling more than 2 hours ..
Boarding was a madhouse. Airport staff was completely disinterested in communicating about the delays. Never again.
Delay rushed to the next plane and bags didn’t arrive in chicago
The customer service rep on chat refused carrying golf set at no charge that is customary for LOT and others. I wanted yo carry just ONE club not even full set! Web check in was nightmare. Most horrible lounge at warsaw. To call it business class is a BIG exaggeration. Rude staff warsaw to nyc. Seats uncomfortable and not flat as is now customary. Bad content and entertainment system.
Everything was good, flight was smooth and on time Like service
One of the best experiences ever. Thank you to the crew.
The flight was delayed by an hour which caused me to lose my car rental in Vilnius
The worst experience ever! They never told me I had to transfer my ticket at the ticket transfer counter. They moved me to a flight leaving the next day, which was also heavily delayed. The staff at the airport were rude and not helpfull. I'll never travel with this airline again and will not recommend it
Garbage airline at a premium price. Both ways was unable to purchase seats before checking. Called, messaged on Facebook, and emailed. All three times staff said I could, and gave me form responses on how to, despite providing screenshots/explaining beforehand showing I couldn't. At check-in both times they sat me and my wife separately, despite booking together. Both legs the USB port in my entertainment system was broken. Food is atrocious. Seats are old and uncomfortable, and struggle to adjust. Toilets were like portapotties at a concert.
My bag was lost despite an almost 8 hour layover in Warsaw. Nearly 12 hours after my arrival, I have not heard anything about it.
Older plane with finicky seats. Crew often seem to focus on "pet" clients and over extend services to some over others. I get less attention since I'm not a regular business class client. Regardless, I've paid the money and would expect equal attention.
Changed to older plane with old set-up in Business class.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
This is really the rating of two flights. JFK to IST then IST to NQZ. New York to Istanbul was good. Good crew and all positives. The flight to Astana was so bad that brought it all down. Crew was nonexistent above the minimum, seats were cramped, and it was hot on the plane. Turkish Airlines seems to be slipping down to US based carriers level.
The 2 agents on the check in counter were super nice , helpful and very polite. Boarding was like a 1 2 3, I would recommend Turkish airlines for your next trip.
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
Process for on line checking needs a lot of improvement. Very frustrating.
I had connection flight. I barely made it to the next flight. I had to run to get to the next flight which was far away from where my first flight was landed . On top of that they search my stuff before boarding that added to the time. Food was ok but they forgot to serve our row with drink and also when it was our turn, they ran out of second option for food and we didn’t have any options for food.
Long haul flight need to have better snack/food options. Toilets were not refreshed regularly. No toilet paper or hand wipe tissues.
The crew on the flight were kind. The seats were incredibly uncomfortable and small. The flight was bumpy and we had a very scary moment of turbulence. The flight was delayed 2 hours bc and the check in crew in Izmir were terrible and rude.
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
It was a very smooth and on time flight experience. The crew was really friendly and polite. We were well informed about the flight, etc.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Good and they are leaving at time and arriving on time
Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.
Movie selection was nice and chicken with rice dinner was good. I did not like the pizza thing they served for breakfast/lunch. It was like a hot pocket but mostly bread. A small sandwich or cheese and cracker snack and fruit etc would have been much better. Also they did not announce trash pick up so a lot of trash was left by everyone when departing.
Paid $35 for wifi but wifi didn’t work. Stressful dealing with work mess and no service. Otherwise normal
Never made it to Lufthansa because of Air Canadas negligence.
This is a very basic flight with no-frills. I just wish the seats were a little bit more comfortable.
Good, however, I wish that the airlines would have delivered my delayed carry-on bag (checked in at boarding gate) to my hotel. I understand that various countries do have restrictions on such services.
Great flight and great crew. Many thanks to them for their hard work making our trip so relaxing.
It was a safe flight with a friendly cabin crew.
Online check-in was unavailable for my flight. So I waited 40 min in the queue at the check-in counter. Then, unlike any other airline in the world (and I am a very frequent international flyer) Pegasus was adamant that my CPAP was just another carry on and that I had to pay extra for it. Then, after I had paid in advance for a seat, they insisted I could not sit in an exit row because I was over 60 years old (I'm clearly in good shape and buy exit row seats more or less weekly). We pushed back harder and harder and insisted on talking to the station chief, who spoke with the counter staff by phone (not to me) and eventually relented. Experience on boarf was ok-- for a budget airline.
The airport staff were some of the worst I've ever flown, and I fly at least 50x every year. From the staff at the gate, to the check in staff, to the ticketing sales staff. My experience in Instanbul was so bad Ill.never fly Pegasus again. They were incredibly rude, dismissive and not helpful whatsoever. This is the worst of the worst if you want to fly a budget airline I'd go elsewhere. The airplane seats are really uncomfortable and don't recline at all, you get charged for every single thing so in the end you will pay more flying with them. The crew on the plane were the only kind people we encountered with Pegasus.
Flight from London was delayed and we had to hurry up to catch the connecting flight to Riyadh
The crew were outstandingly kind and cheerful. We carried our cat and they offered help.
Pegasus is not a very comfortable airline. They’re not in any way hospitable
All good but air not give the pasing er any food even glase of water
The crew was utterly non helping and non courteous.I asked for a water. The air hostess could have said it's paid . She informed me that I will come later after serving but never turned up. The seats were never comfortable.My first and last flight with Pegasus.I am not taking again
Cheap and cheerful. It’s a super cheap, no frills flight. Very professional and as it’s an A320 relatively spacious. Seats do not recline. Happy with the service. You get what you pay for. Can’t complain
