Flight from Munich to O’Hare was great but it was on Lufthansa, a UA partner. It had more legroom than United, seat slid forward to make reclining more comfortable, they offered free drinks. United offered none of this. Oh and the food was superior to United’s which honestly, sucked.
It was very good. the food was varied and tasty, the movie was the same, maybe I would recommend changing the movie selection every month because my flight to Amsterdam was in September and I came back from Munich en October they are flights so long and we need something to see. But however I liked flying with United
premium economy is expensive but worth it for the comfort and food on a long flight
We couldn’t take the direct flight back home in Florida because the flight in Palermo was delayed flor long time and keep us inside the cabin without moving the plane. The plane from Munich to Orlando was still there when we arrived to the gate but they said it was late for us to board the plane. We rushed the most to get there. It was a bad experience and got back exhausted and with pain in all muy body. We are seniors 72 and for us was very bad
Seats are complete BS for 10 hrs. The guy at counter canceled our return flight from europe. Lufthansa on the way back made United look like a trailer park gathering. If given the opportunity, I will never fly united again. Lufthansa seats werent much better to be fair but the service was a 10 out of 10. Incant express how difficult umited made my trip.
The flight was canceled. I couldn't get on another flight. Meal voucher wouldn't work. The whole experience was a clusterfuck.
Food was not great. Small seating area for business class
The service was very good and the flight was super smooth. The seats could have been more comfortable for the price.
I missed my flight and had to buy new tickets Rome- Boston
Crew was great! Good meals. Had room to stretch out
I really liked that the pilot stay Ed touch with us during the flight, about bumpy weather coming up & during it. He spoke slowly enough we could hear him & it was comforting. The flight attendants had to take their seats a couple of times so it was nice to hear the pilot. The flight attendants were amazing. They all seem to work well together and to have good spirits when dealing with us. Much appreciated.
Better to not serve food if those are the options
There was nothing wrong with the handling of the flight MUC - YYZ - the crew, from the cockpit down, just did there job, nothing more! What a sharp contrast to the crew, from the gate to the flight itself on the flight YYZ-SJO- you could tell, they liked their job and it showed - nothing extraordinary - the just created a pleasant atmosphere
Liked having internet over the ocean. Arriving meal was not sufficient.
Worse. My luggage was carried on another flight, I was never advised that and had to wait 4 long hours to get my luggage at Pearson. The first flight was delayed, the layover at Munich was extremely short. I almost missed my second flight. Air Canada + Germans was not a good combo. I'm done with Air Canada, will never fly with them
Worst experience ever! Will NEVER use Kayak or Air Canada again!
The flight attendants were not very friendly and seemed annoyed by everytime a passenger asked a question
First of all, it was operated by lufthansa and not air Canada. I strongly suggest Lufthansa over air Canada.
Inflight entertainment system had offensive ads promoting homosexuality. Not flying Air Canada again.
An old A350-900, in desperate need of an update. The business class seats were worn out. Definitely a plane to avoid, if your spending the kind of money they now require for business class.
Excellent. We flew Saga class and loved the delicious meals and the comfy seats. The lounge at KEF was wonderful as well.
I’m considering never flying with Iceland Air again. The seats in economy are torture. Now you only get water, coffee and tea for free- really? No food, not a single peanut. The passport line was insane, everyone was worried about catching their connecting flight. This was the third time I’ve barely made my connection, had to run. It can’t be that my choice is to use the bathroom (during the 50 minutes between flights) or make my flight. SO stressful! Ugh.
Service was excellent. Food and drinks were very good except for a greasy lump of a donut at the end of the flight that left us both feeling internally disgusted.
For a four hour flight, I was disappointed that everything was for purchase except for coffee, tea, or water. The disembarking in Iceland was so inefficient and time-consuming. We landed and stopped in the middle of the tarmac, had to disembark in the rain, and then squeeze into a bus which took us to the airport. Crazy! How does that work in winter?
My only area of issue was the flight was rather warm and the knobs for cool air didn't allow much cool air to come through. Everything else was great.
Been travelling for 2mo. And when you meet flight Attendants that love their jobs you can just tell. And makes flying with them worth another flight in the future!!
Most of your crew was very helpful just one young lady wasn’t, but all of the ones I dealt with were great. We had to buy food on a six hour flight and considering we had a three hour flight before this one I felt we would have a meal included. I ordered a sandwich and by the time I got it, it was quite soggy so couldn’t eat half of the sandwich. Other than the food, or lack of, the flights were great.
Late start due to so called cargo door, super expensive meals and baggage check( only airline where meals and baggage is charged on long international flights) slow baggage delivery at end a lot of employees at airport standing around talking to each other.
Travelling with a 2 year old and being seated at the last row right by the toilet was the worst experience I had in a long time. Please do better for other parents
Checking a bag at KEF was time consuming due to long lines despite having a business class ticket
Such a comfortable flight! Food was yummy and staff was very friendly! Will absolutely fly Lufthansa again.
Business Class was very comfortable and the food and service was top notch.
As expected. Would have appreciated a 3-day headsup reminder as a reassurance that all is well.
bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.
Boarding is as always an issue. Slow and long boarding time.
Boarding could have been smoother. There were several attendants standing at the gate instructing everyone to how to scan their boarding pass. This was a slow process. It would have been much more efficient if the attendants scanned the boarding pass since they are much more efficient at it. TI would have probably saved their voices as well. Having the attendants scanning boarding passes has been a standard everywhere for a long period of time. Why change the procedure?
Very uncomfortable seats for that length of flight. Good food and good entertainment options. Great real time view from the landing apparatus!
It would be much improved if the crew didn't force me to ride with my seatback up on an eight hour flight. What’s the point of a reclining seat if you’re forced to sit in the fetal position?
We had a delay of about 45min, boarding was not done by zone, breakfast is really not good. However, we were well treated by staff, everything went well and we will surely fly again with Lufthansa.
I traveled Lufthansa many times in the past when they had Portland-Frankfurt direct flights. The service and food was superior on those flights compared to what I experienced on this recent flight. Food was terrible. Drink service came by once with no follow up. (would have like a second glass of wine). Entertainment selections were boring. (too much Tom Cruise!) Headphones did not work at all. Overall, a very disappointing experience. I question if I'd fly Lufthansa again.
I ended up upgrading to business class. They use Seat Boost and even though I was the highest bidder at 900 Euros, they decline my offer. When I got to the Gate, I asked if I could upgrade and they said yest for 1300 Euros.
The flight was 1 hour late due to technical problems with the plane. We paid for premium economy seats, but the seats were extremely uncomfortable and just as crowded as regular economy seats with perhaps a little more legroom. I had to pay extra to select our seats in advance. Compared to other airlines with premium economy seats, Condor’s premium economy seats were poor and other airlines don’t charge to select your seats in advance. The worst though was the toilets. They ran out of toilet paper with 4 hours left in a 12 hour flight, trash was overflowing, and the toilets were smelly. I will never fly Condor again and I will advise my friends and colleagues to never fly Condor.
Terrible. I can't believe I lost my entire ticket price when I tried to cancel or change the flight the day before.
Missed connection due to no fault of our own, rude staff across the board, nearly 4 hrs in line for Condor service desk to ‘rebook’. Paid $5000 just to be lucky enough to get home next day.. will never fly with condor again.
Internet was advertised in-flight but not accessible. The foot rest in premium economy was stuck. For both nobody I asked was able to provide an answer/solution. However, this will not stop me from booking premium economy again, which I upgraded from my initial economy I had booked for my outbound flight YYZ to FRA.
Take off was not good, too hot inside the plane and seats are beyond uncomfortable.
The return flight, the food was better. Didn't like that even at checkin we still had to pay when only 5 seats were available. Had to pay or would be stuck in the very middle between two others. I had to pay for an aisle and a middle seat. Both were considered prime seats but the two other middle ones were not.
The flight from Saskatoon to Calgary was canceled by WestJet due to the airline strike. Condor, as the main operator, did not inform us. We found out that information just when we arrived at Saskatoon airport. Fortunately, we had enough time to drive to Calgary airport and catch the flight to Frankfurt. We couldn’t claim compensation for the missing flight because nobody takes responsibility for this situation. When we tried to contact BudgetAir, they redirected us to Condor, and Condor redirected us to WestJet. WestJet keeps saying that they are not responsible for the ticket that was bought from a third-party company.
The seats are terrible. The boarding process was poorly organized. Little to no information was given. Gate change information was only provided at a time that was AFTER the scheduled departure time.
The flight was fine. We were served a meal and a snack. Boarding was fine.
