Flight was great, I’ll never be a fan of the seats of catering, but I can live with that for cheap flights. Boarded early, departed early and arrived early
Great flight just took some time to board even when lining up early for the flight, even taking off took longer then expected.
ontime and super quick boarding and disembarking. I made it in 6 min from airplane through passport control to the train platformin Cologne. Amazingly quick airport.
Boarding was fast and efficient. The crew was super friendly. Since it’s a budget airline and it’s a short flight, I can’t expect food or entertainment.
If you buy a cabin luggage, but don’t need it for your kids, so you will end up with mixed priorities. And you will need to use non priority line
Boarding waiting outside in storm and rain is not OK
East check in and security. They are always delayed though. ALWAYS!
Amazed at huge number of people who hadn’t booked cabin bags with big troller cases and rucksacks, not being stopped, what’s the point in following rules or paying more if you don't have to bother?
It was a short flight (1.2h), and everything went smoothly.
Very good, everything went straight forward, boarding, during the flight, landing and all on time Well done
Boarding and disembarking were smooth. Not offering free water was cheap ... I've never encountered that before on a flight.
I got caught using a stolen credit card number. Michelle Siziba is my name Nice to London Gatwick on 7/31/25.
There were a lot (4 I think) of EasyJet flights leaving Agadir, we arrived two and a half ours before our flight. Very slow to get through the booking in, passport control and security!! We had booked in on line but had to Queue with others who had not to drop our bags off!,
I was hesitant to book with a low cost airline due to previous experience but Easy Jet surpassed my expectations. I would definitely book a flight with them again! Seemless booking, upfront about baggage fees, professional, and helpful staff.
Very pleasant crew, working hard on a full plane. Delay by a broken seat. However crew made back 60% of the delay.
easyJet need to ensure that whether pre-booking seats or not children aren’t split from their parents the crew spent the majority of boarding asking passengers to move to accommodate two families. Surely the system identifies minors on a booking !!!!! It was all very frustrating to watch and caused delays which I’m sure cost easyJet more in the long run rather that automatically allocating families with minors seats together automatically.
Staff had been really impolite at the boarding area and for both ways charged high extra fees without a reason. For the check-in luggage which was measured 3.5 kg and was confirmed by the stuff to cost 40 € , 60 Euros had been purchased from our credit card. When confronted staff did call us both liars and claimed to never have announced anything. Flight back , when not wanting to press a backpack in a measuring metal instead of hand measuring , staff got angry that one did not follow her order, which was than escalated by the team. Although carrying a baby anyways staff did not offer any help in the unreasonable process and than charged again extra money. Cabine crew has been friendly but this experience LL lead to not booking easy jet at all in the future. Check in process in Edinburgh anyways chaotic,to the family check-in and disabled check-in everybody else was guided for check in process, so people just getting in between each other, not possible to monitor your own stuff.
Comfort isn’t a word one uses on economy airlines! Boarding was okay, delayed but okay, the flight was good, quick and time was made up.
I had an emergency escape seat. The attendant gave the extrA briefing to my side of the aisle but didnt direct it at all to the other where my wife was sitting
The pilot did everything possible to make up the 35 minute delay. His communications were honest, prompt and positive throughout.
Relatively good experience from the polite professionalism of ground and cabin crew to the efficient service on board. The quality of the food served was really good and the portions just right for the flight time.
Frankfurt airport customs for terminal Z is ridiculous. We've been through there twice. Each time we have stood in line too long, had a photos taken a total of 4 times, finger prints innumerable times. This was all suppose to make things faster. And having to do this even though our first flight was from an EU country was a waste of time and a great deal of frustration. It was better before.
There was stewardes who was walking up and down the alley and keep spraying room refresher on people heads. It was terrible. Not only was it keep filling on my face plus I smelled like a room refresher after all my all clothes.
The new buisness class pods are 100% worth it. Loved it.
Pretty bad. No welcome drink (the Lufthansa signature drink they advertised but did not serve). No 2 round of beverages. No coffee to end your meal. No snack before landing on an overseas flight. Mediocre everything and unattentive staff. Munich and Frankfurt as connecting flight airports are terribly big (20 min walk for transfer!) and confusing. Will not fly again.
how cold Sofia - Munich (first leg of an overseas trip Sofia to Boston, with transfer in Munich) not have any in-flight free snack and drink and one has to purchase those separately - at very overpriced prices at that, despite the high price of the ticket itself! I will will Ryan Air or Wizz Air and pay low-budget ticket if I wanted a zero frills flight. This is not acceptable. Coffee/tea and a mini sandwich or snack should be served on the 1st leg of an international trip with the airline.
No food available for purchase on a 2:30h flight around lunchtime… Lufthansa hand luggage policy and behaviour makes you feel you’re on Ryanair but paid three times as much
My premium economy experience did not live up to my minimum expectations. I've taken this flight twice in the last three weeks, and each experience was the same. The premium economy seat was worn and extremely difficult to recline. It took two people to return it to its takeoff and landing position. The food was OK, but for the premium that a premium economy seat cost, I expect a satisfying meal. Years ago, I looked forward to the experience of flying transatlantic on Lufthansa (I especially enjoy the hot towel before the meal), but this is not been my experience recently. I'm not going to use Lufthansa again.
If was mostly my own fault. I booked and paid for a window seat. That was a mistake for a long flight. It was hard to get up and use the bathroom. The entertainment system seemed primitive for a modern aircraft.
Lufthansa crew are great Frankfurt to Raleigh RDU North Carolina USA
30 min delay without any explanation, captain and crew announcements inaudible
Very easy check in at 4 am! I slept most of the flight. Great having two empty seats next to me!
I never made my flight. Taxi was 15th minutes late. Dropped me off at the wrong end of the airport. The line for checking was long and there was only 2 agents checking people in. Customs was extra long. Missed my flight by 5 minutes. Had to buy a new ticket with Royal Air Moroc and spent 28 hours in the airport. Got a message from Air Arabia Moroc that my bags were to be picked up at carousel 42 in Barcelona. Got to Barcelona 30 hrs later to find out that my bags were in Casablanca. I'm presently in NYC and my bags are still in Casablanca . No one has been able to help me.
It’s very bad. Bad. Bad from in to out bad.
My flight was cancelled through airbian morrocco 15 hours really this is unbelievable, it supposed to change to other airlines without waiting 15 hours.. Thanks
At check-in we were informed that data related to the bags we purchased through Kayak website didn't "follow" and we were requested to pay again for bags we had already booked online. The staff was extremely unhelpful, pretending that they "do not know Kayak and do not work with them". In the end we had to pay 50 € for one carry-on bag, which was something totally unheard of to me. We complained to Air Arabia at the arrival in Casablanca but hey did not follow up in any way. I recommend paying more and flying Royal Air Maroc to Morocco, where such things never happen.
Waited on tarmac in shuttle bus to board plane in Casablanca
Left my baggage behind on my arrival had to wait 3 days to claim my luggage
Everything was perfect dood delicious staff were nice excellent and smooth landing great job 👍
They canceled my flight and they haven’t reimbursed me yet
On time, kind staff but the aircraft was not clean
I will never flight again with them. No charges plug in the air plane. Just that can tell you how bad the service was.
Easy flight, on time, easy check in but long lines.
i cannot remember in the last 10 years, when was the last time i couldn't stretch my legs while sitting. while seated, my knees are almost touching the seat in front of me. the order of Languages of onboard announcements is not the best in all other companies they use their national language FIRST , in air senegal they lut rheir national language last. What a shame
Dirty seats, entertainment unit not working. The crew member assisting in giving boarding passes was rude. She didn’t give us the seats we bought and then tried to give us 4 seats saying they were in the same row which they were not. We had paid for our seats to be assigned!. Food was bad, service was poor. My son had asked the hostess for a sprite which she told she would get but did not
Flight was late, economy seats are uncomfortable, and there is no entertainment. Food looked good, although I did not eat as it was Ramadan. Flight crew competent and professional. Ticket was not good value for money. Too expensive.
