The aircraft was full with passengers and overflowing with luggages in the cabin area.
Boarding was a little chaotic. United checkin staff was truly excellent and saved the day for me. Food was great. Comfort so so. Flight was good
I had paid for an emergency exit on my flight from Tel Aviv to Frankfurt. After arriving at the desk to drop off my bag, I was told by the Lufthansa employee how my seats were so great. Then asked me if I was ok sitting by the emergency exit. And I replied "of course, that is why I paid the extra fee for the seat". After going through security I received a text message stating that my seat had been changed to 38A which is at the back of the plane. For no reason, I had lost my seat, and the money I paid for it. As I arrived at the gate, just a few minutes after receiving the text, I approached the airline personnel and was told there was nothing she can do because my seat had already been assigned to someone else and to write a complaint to the airline and ask for a refund. I told her this was unfair and did not solve the problem. I am a tall guy and the other seat was very uncomfortable, I had made sure to book on time, reserve the seat I wanted and pay on time. This was unacceptable.
The flight and staff were perfect. No notes. Amazing experience overall.
Relatively good experience from the polite professionalism of ground and cabin crew to the efficient service on board. The quality of the food served was really good and the portions just right for the flight time.
Frankfurt airport customs for terminal Z is ridiculous. We've been through there twice. Each time we have stood in line too long, had a photos taken a total of 4 times, finger prints innumerable times. This was all suppose to make things faster. And having to do this even though our first flight was from an EU country was a waste of time and a great deal of frustration. It was better before.
There was stewardes who was walking up and down the alley and keep spraying room refresher on people heads. It was terrible. Not only was it keep filling on my face plus I smelled like a room refresher after all my all clothes.
So poor I will endeavour to never fly with them again. Booked flight direct with Lufthansa, LHR to Leipzig, with stop in Frankfurt. Transfer in Frankfurt, via app and website was a '9min walk'...it, quite simply is not - it was a complete terminal change, with passport control & 2nd security check. No guidance provided by gate staff. Missed connection (despite agents at passport control granting line bypass and running for 750m). No assistance from gate agents at missed flight (along with approximately 15 other passengers that didn't make connection. Lufthansa Service Centre staff helpful - their manager was not, stated it was our fault for not leaving enough time to make transfer, revoked compensation....err, how are we supposed to know about construction, new security procedures, late gate changes??? Really??? We went were airline sent us, at pace, they messed up (twice on both legs of journey). Will avoid at all costs in future.
Both of my flights on Lufthansa (coming and going) were cancelled. I was rebooted on united airlines, separated from my family/traveling partners. On our flight to luxembourgh we ended up in seats separated by several rows on the long flight, although we PAID to sit together. On the return trip we ended up on 3 completely different flights. When speaking to Lufthansa they didn't even acknowledge the outbound flights were cancelled. We were unable to meet with traveling companions in Chicago as we were flown to Denver. The quality of service, customer service and food between united and Lufthansa cannot be compared. The food on united was not attractive and the taste was similar to school lunch food. Not close to the meals I have had on Lufthansa. Hardly an equal "trade". I was unhappy with my travel experience on this trip.
Staff was nice. Plane was new and clean. The food/sandwich was horrible. Absolutely disgusting for a four hour flight. I’d rather not get anything.
