Cancelled flight, wasn't refunded paid selected seats. Poor customer service. Called airline and they didn't realize the flight was cancelled until several hours after the email notice was sent.
Amazing! Everyone was so nice and the food was so good!!
No vegetarian option was provided for the regular meal or the pre-landing snack.
The Scandinavian flight was excellent, however the second flight was partnered with TAP Portugal which was not so good. crowded gate area with no chairs, delayed flight, bad boarding process, no entertainment system onboard, and the baggage didn’t get to the carousel until well over an hour which caused our taxi that was waiting to leave. Love SAS, hate TAP.
Painful seats for a 10 hour flight. There’s a very hard flat board in the seat that goes up to half the back and after 7 hours it gets impossible to find the right position to avoid the pain.
LAX to Copenhagen was very nice…business class…great service and comfortable seats…great value…Copehagen to Barcelona…business class was normal coach seating…a little cramped…box meal….good service
I did not go. I rebooked my ticket. Despite that you keep sending me emails and now this survey about a trip that you should know by now did not happen. Very bad, impersonal customer service. Shows you have no idea what's going on with your customers and that you're just spamming with automated, careless communications
Pilot made us late 45 minutes with no explanation, missed our connection, they didn’t care
Dislikes: lack of communication when bidding for Business Class upgrade, lack of clean up after service, no vegetarian options. Likes: plane was newer and arrived on time.
I was never made aware I had to request a vegetarian option for my meals! And the flight attendant said I would have to pay for pasta. I was stuck with no dinner. Also, the seat in front of me leaned all the way back, and I couldn’t get comfortable!
If was mostly my own fault. I booked and paid for a window seat. That was a mistake for a long flight. It was hard to get up and use the bathroom. The entertainment system seemed primitive for a modern aircraft.
Old planes and rude crew. They need a make over and better staff training. Even business class crew was rude and the hospitality was non existent.
TV wasn’t working, flight attendants never came when turning on the light, luggage was delayed and when delivered it was broken. No suitcase for the rest of our 2 week trip with no response when claimed filed
Very few things and/or people are excellent. It was very good.
Terrible. Lost our luggage for 4 days. Did not advise passengers there was a strike in Barcelona Airport and had zero personnel on hand at airport to advise passengers on where to go to file claims. We had to fend for ourselves. No assistance at all other than an online claims submission process that we had to find out about on our own.
Lufthansa cancelled our flight from Los Angeles to Naples Italy on March 10 for scheduled flight on March 12 Very stressful experience trying to arrange alternatives. Will never fly again with Lufthansa
Late flight Delays Poor service Poor staff Worst airline ever
Checkin took along timen only.few angents available at.checkin desk. Customer support over phone no existence
At baggage claim, I was given the wrong printed ticket. The ticket belonged to another passenger for a different flight — to Zurich instead of Frankfurt (layover). I was even allowed to pass security, and when I asked the Lufthansa employee if I was on the correct flight, and why it was changed. The employee said everything was correct and I should board. When I got on the plane, there was someone in my seat, and the crew on the plane finally realized that I was on the wrong plane. When I got off the plane, nobody was willing to help, and the security refused to provide my original printed ticket. That was until I showed them that I took a photo of the ticket; once they realized I had photographic evidence, they were suddenly ready to help me. The Lufthansa employee began communicating with other airlines and found a flight that would take me to my destination via Polish Airlines. I was required to once again go through security, re-check my bag, and once again pay for my checked bag and weight overage fees. This experience was incredibly stressful and very frustrating, as you can imagine. A Lufthansa employee told me I would be eligible for a refund. Please tell me what steps I need to take in order to make that happen. Thank you!
Good service … bus transfer upon arrival from plane to terminal: atrocious!!!
