Was great but they would not book my bag through to my final destination
First they postponed the departure from 20.20 to 02.05 - almost 6 hours. Then all communication stopped. At app. 23.30 all info boards confirmed that the plane was finally cancelled. And after a sleepless night I realised that two contradicting messages had been received: At 01.59 passengers were directed to board - at the opposite end of CPH Airport - as the plane would take-off at 02.05 and at 02.42 CPH Airport Authority (official traffic information) confirmed that plane was again-again cancelled. Irreparable image!
It's fine if you don't want to give free water or anything, but don't try to sell the food in first class like there is a chef that actively made the food from the finest local ingredients. Its still plane food and the chef hasn't been near that food for quite some time
I was very disappointed because a special assistance wasn’t given to me and water was given to me in 50 min after I asked about it.Poor service,
Smooth flight. Surprisingly good and inexpensive food choices. Clean cabin. The plane is not equipped with the entertainment system.
Failure of APU meant massive delays at start of journey , baking in an unventilated plane Not good
Delay ca 5 hours on the first flight and 2 hours on the next one
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
One flight has delayed, but connecting flight ( the same company) has another plan for us. And left TO TLL. Instead Finnair.Who waiting pax from BRUSSELS. GREAT EXAMPLE OF COOPERATION. 👍
Great leg room and very clean plane nothing could be better 😁
Excellent service from LOT!!! The entire experience was smooth and comfortable. The staff were friendly, professional, and very helpful throughout the journey. Everything was well organized, and the service was excellent from start to finish. I would definitely fly with LOT again and highly recommend it!
Stuck on a plane for 6 hours due to a technical or mechanical issue.
Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class
Bags lost no more to say, bad communication and no urgency to get it back to the hotel by the airline properly the worst airline I have used.
bus ride to the plane was very crowded and had to wait a long time to get to the plane. The flight itself was great.
Flight was delayed by a hour could have been better addressed. Flight was fine with great service by the flight attendants
Flight WAW-ORD flight attendants were really rude, no smile at all. Except one young girl working in aft part of the cabin. They were talking only in Polish. After 4th/5th time asking in english, they were answering in english. Not the best approach to the pax.
The flight was very bad, the food and the staff was very rude. My last time with them
LOT airlines wasn't the best. They had trouble with boarding and they didn't have my information on file the right way. They change last minute details without us knowing and everything was a HOT MESS. Lot airlines also lost my baggae which was the carseat and haven't responded to any of my emails.
Delay everywhere,5 hours,24 hours,missing all connection flights,terrible trip..
TV wasn’t working, flight attendants never came when turning on the light, luggage was delayed and when delivered it was broken. No suitcase for the rest of our 2 week trip with no response when claimed filed
Boarding it group 6 is unreasonable for gold members of codeshare airlines. Lots it luggage compartments full of crew and other bs. 6 rows of passengers no stowage
Someone sat in my seat and this made boarding protracted and unpleasant. The stewardesses kept saying, “it is important that everyone be seated — or we will be further delayed,” but for a long time they did not tell me where to sit. At the end of the flight a baby screamed loudly for several minutes and it took ninety minutes (!) to get through EU passport and customs. We had to stand the whole time in a an overheated room. The seat on the plane was narrow. These things are not all Lufthansa’s fault but they made for a somewhat unpleasant trip.
Very bad because the flight was delayed from Palermo to Munich and we lost the intercontinental connection in Munich to Orlando Florida. We arrived before the flight leaves but they did not took us into the plane. They did not give us any compensation for all the damage they made us by taking another plane to Washington DC and then fly in another connection ton Orlando. We had to experience a very stressful situation. We were very exhausted after all conflict. We need a compensation for this bad expirience. .
Flying business class but the experience is of economy class
Fantastic. Hard working, helpful and upbeat crew. Nice food & snacks (chocolate!). Modern and clean aircraft.
Food was terrible. Bamboo utensils are just not working out. A lot of plastic waste. Pillows and blankets were not good, a lot of static electricity. Crew did their job well.
The crew could deploy more customer focus and not frown when asked a question. I’m speaking of one lady in particular who raised a hand in my face for me to wait whe I tried to ask a question and never came back to me. Very unprofessional and rude.
They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.
Lufthansa crew both on the ground and in the sky were wonderful. I booked wheelchair service for all of our flights and it was handled perfectly. Kudos to all at Lufthansa.
