Liked the presentation and the seats. Did not care for the crew, they were efficient but not friendly and did not check if we needed anything
They kept some of my electronics and would not return them. I’m out an extra $200. I called, emailed but no one helped. My layover coming back to LA was too short. The flight attendants were kind and very helpful but overall the staff in the airport treated me and my friends like commodities. I’m sorry to say but never flying Turkish again. I was promised a free room during my first layover of 19 hours. I had to sleep on the floor of the rest areas. Good was expensive and not nutritious at all. There need to be better customer service and better communication.
Average at every level . Poor entertainment selection. Boarding was very poor and disorganized. Flight was late by one hour .
Spent over $20k on for business class tickets from DFW. They used a very old Boeing 777 with old Business class cabin which was unclean and stained seats. On a route they normally operate the modern Boeing 787. The cabin heat was set to hot for 11 hours. On the IST LHE route the business class experience got even worse. They operate an even older Airbus A330 where trip was falling apart, seat recline did not operate and the whole experience left us hugely disappointed. Next time we likely will shift to better quality product which stands up to their hype. Turkish need to relook at their fleet plans and not use their worst assets of perceived week markets such as Pakistan.
The flight from Houston to Chicago was delayed, causing us to miss our connecting flight to Madrid, losing our Rental Car booking in Bologna taking alternative travel routes to get to our initial destination in Pizza by the 15th. We got the notification of the delay as we were traveling the 3 1/2 hours from Corpus Christi, Texas to Houston Texas for the initial flight. The delays hauling luggage all over Milan‘s Central train station to catch trains to get to Pizza the same day resulting us arriving in Pizza at 2 AM leaving us no time to rest as there was a 9 o’clock checkout time the next morning. The first 72 hours of the trip with nothing but headache, a knee injury from the excessive walking and a delayed car rental replacement, which ended up costing significantly more.
I never went you have me confused with someone else! I don’t know how this happene
the seat sizes and the distance row to row was not comfortable. when a passenger in front seat put it down (he kept it all the time during the flight since he didn't fit in the space) their seat was squishing my knees and it was very difficult under their weight. It lasted 12 hours and was extremely uncomfortable. The rest of the experience was very good.
Turkish airlines feedback team response is awfully slow, and because of that, I Emmy able to bring my little dog with me, after all those preparations.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
Great flight and great crew. Many thanks to them for their hard work making our trip so relaxing.
The flight was never confirmed, I was not sent a ticket, and my account was charged for this flight. I’m trying to get my money back for a flight that was not booked or confirmed. Terrible experience
The plane was too hot inside. There was no entertainment and we had to sit on the plane for one hour before takeoff. There was no free wifi.
Online check-in was unavailable for my flight. So I waited 40 min in the queue at the check-in counter. Then, unlike any other airline in the world (and I am a very frequent international flyer) Pegasus was adamant that my CPAP was just another carry on and that I had to pay extra for it. Then, after I had paid in advance for a seat, they insisted I could not sit in an exit row because I was over 60 years old (I'm clearly in good shape and buy exit row seats more or less weekly). We pushed back harder and harder and insisted on talking to the station chief, who spoke with the counter staff by phone (not to me) and eventually relented. Experience on boarf was ok-- for a budget airline.
https://www.instagram.com/reel/DGVSRsasQcG/?igsh=dmkxa2s1eHNlbHZs
The airport staff were some of the worst I've ever flown, and I fly at least 50x every year. From the staff at the gate, to the check in staff, to the ticketing sales staff. My experience in Instanbul was so bad Ill.never fly Pegasus again. They were incredibly rude, dismissive and not helpful whatsoever. This is the worst of the worst if you want to fly a budget airline I'd go elsewhere. The airplane seats are really uncomfortable and don't recline at all, you get charged for every single thing so in the end you will pay more flying with them. The crew on the plane were the only kind people we encountered with Pegasus.
The crew were outstandingly kind and cheerful. We carried our cat and they offered help.
Late departure. No announcements. Boarding was a disaster. Some kind of technical issue scanning boarding passes.
It was like moving cattle around. Very abrupt, uncomfortable and not much hospitality
All good but air not give the pasing er any food even glase of water
Condor's computers do not work. They do not leave enough time to catch a connecting flight. Condor had to book passengers on a different airline to make their destination. They lost my niece and nephew's luggage. The bathroom had pee all over it before the flight took off.
Awful!! We got stuck in the passport line for two hours. Condor acknowledges that the lines are really long but says it is not their problem and would only rebook us in two days. We are stuck in Frankfurt for two days and it cost us $500. Condor stated that they gave us a 1.5 hour layover which was more than enough time and in the next sentence said, yes we know the lines are a problem.
I used Kayak.com to buy plane tickets, which sent me to Underpricer. Immediately upon buying the tickets I started getting phone calls telling me that my "tickets were not guaranteed" unless I paid more money. I told them that if they've sold me on just the idea of a ticket, and not an actual ticket, then refund my money immediately. We argued, but they eventually said they would do that. They didn't, I refused the charge on my CC, the CC company eventually charged me anyway, and Underpricer still didn't cancel that ticket because I kept getting alerts to get on that flight. In complaining to Underpricer, they insist that it's my fault and that the most they can do is refund the fees. This company is using deceptive practices and harassing people, and the company needs to be banned from Kayak and from doing business in the US.
Premium economy meant only extended legroom and when the passenger in front of me leaned back, I lost the little space I paid for. Food was not great. Movie selection is okay. Feels somewhere between a mainstream and a budget airline.
Wish the plane actually landed at a gate instead of on the tarmac and have the passengers board very slow buses.
Condor is a good and affordable airline. Make sure to leave a two hour window if transferring internationally through Frankfurt.
The jet is quiet but the food is uneatable and the new seats are horrible .One cannot find comfort on them. When do airlines learn that there is a better service for your clients. Go to a flying wing design save fuel offer a human seat where your arm does not interfere with your neighbor . Provide food that tastes good and offer free drinks
Horrible. Another delayed flight. So cramped! Poor food. So many unnecessary announcements.
Nice flight over the alps with spectacular views. Rome airport has good signage including on how to get into the city on the Leonardo express.
Very nice flight very quick staff were really good. They speaking to me in German a lot when I’m English again if you’re the taller person I would pay extra for the legroom more comfortable.
It’s not good airline is very cheap and not organized and everything expensive inside the aircraft
Horrible experience, no one has any answers especially if you are just using the airline for connection. The planes are old, the crew did not understand English and made no attempt to explain.
Checkin with agent-no eye contact, no words. No smile. Agents late to open checkin counter. Flight was full. Child in back of my seat pushing with legs and feet, thus moving the backrest of my chair. No attendants during the flight, only before takeoff and at landing. Plane ride itself was smooth and quick. Good pilot landing at airport.
They literally destroyed our luggage, 3 out of 4 wheels broke, the luggage had some sort of oil (smelled like olive oil) all over the luggage and even damaged some of the items inside (as the luggage cracked everywhere this oily substance got in).
The WiFi didn’t work throughout the whole flight. So we couldn’t access the entertainment and we couldn’t even access the English food menu since the QR code only works if you’re on the plane’s WiFi.
Crew was helpful; food was horrible AND expensive; they had us wait on the tarmac on a bus for nearly 30 minutes; the flight departed more than 90 minutes late and weather was NOT an issue. Miserable really, but at least my luggage arrived and we didn’t die - could have been worse I guess.
The staff is super nice and happily works with everyone in need of something. Prepare to have cash in Euro on you to buy drinks and food.
Wasn’t able to check in online and checkin line at airport took over an hour
Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.
Ticketing was a nightmare! Did the online check in never to receive email tickets and upon arrival at the airport, long lines taking an hour to get your boarding passes then running though security to the gate. The web site was not working, overall We could have missed our flight.
They only checked us in 30 mins before the flight leaving us a very short time to go through security and getting to the gate And last but not least - My luggage has not arrived to my destination
