As always, it’s a pleasure to travel with KLM. It is one of my favorite airlines.
Outstanding even though the 330 was one of the oldest in the fleet. The difference was the attentiveness and responsiveness of a really experienced flight attendant. For airline food great variety of interesting choices and good tastes supported by a good wine selection.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Empty seats next to me - wish it had been for a longer flight!!
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Terrible last row seats many seats available but no offer to move to better seat
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
They messed up my seat so I didn’t get the one I paid for
Put me on standby; flight was late; missed my connecting flight; disaster
My flight was delayed on my way to Germany. Luckily I was able to contact the airline and rebook my connecting flight. Some other passengers, who didn’t rebook, missed their connection.
Flight attendants were fine, seats a bit hard but I use a cushion for extra support. The only issue was it was a bit too cool and I needed to ask for and received and extra blanket. I survived!!!
Very few things and/or people are excellent. It was very good.
I never made it to Rome, therefore I never made it to the Lufthansa flight. Air Canada cancelled its flight out of Raleigh Durham, I missed the connecting flight out of Toronto and after other airline mishaps took place and I had to give up getting to Rome and dissappointing the friends and family waiting for e in Rome. I am currently trying to get reimbursed.
Crew was professional, attentive, and delightful. However, the plane was delayed more than an hour. I recognize this was not Lufthansa’s fault, but was inexcusable was that there were no Lufthansa reps meeting the plane to give quick info about gates for connecting flights and how to navigate getting to those gates, especially when it required going to another terminal, going through security, and then returning to the original terminal. This was egregious - other airlines routinely do this when an arrival is significantly delayed.
Extremely uncomfortable seats. Experience was like a Frontier Airlines flight. Would not fly it again.
Very, very tight legroom. They must’ve jammed in an additional few rows of seat seating. Denver to Munich was the least legroom I’ve ever had on any flight, let alone a multi hour international journey. I will not take that flight again.
I never got to Lufthansa because of Air Canadas negligence.
