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Drinking water could be in more sustainable packaging than plastic bottles

Clean, efficient and quick response time when we missed our connecting flight.

The staff were nice people, the food was very cheap, one of the meal was a sandwich or nothing, I couldn't buy any food, mind expensive duty free WAS available right away. 🤒

My luggage did not make the connection and 4 days later I still have not received it.

I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.

overall the flight was good and we were happy they waited for us. However, our luggage didn t make it and this caused us a lot of problems.

This time I was very unsatisfied, due to the tickets, been overbooked from Zürich to Budapest for my children. All four of us had to get a defender out and arrive to put up past nine hours later than originally participated. They did give us different ticket in Miami however, if I would’ve seen this ticket on the Internet I would have never purchased it. We took this because we had no choice. At the airport in Miami during check-in, we were informed that my children’s tickets were sold to someone else and their tickets were canceled. They basically give us no choice but to go with booking.

Bag lost. Lost bag recovery process is an unsatisfying customer experience. Because 1) bag is still lost but also 2) the process is outdated and form-heavy and 3) in our case also involved a long line.

There were multiple delays and the food was poor. Better food.

Flight canceled Terrible Post flight management Kept in airport 1 hours with promises of transport but none came