Other than the airline changing my aisle seat to a middle row, all else went well.
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Good experience, just i couldn’t connect me to the wifi
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
Seats actually fit a human! Snack options were a bit lame but that’s ok
All flight attendants and pilots kept us informed regarding the mechanical delay , provided snacks and water when requested . Everyone worked hard and were very friendly.We had a great experience.
The captain was running late from landing from a prior flight. We all boarded then had to sit and wait for like an hour for him to arrive. I don't understand why you would have us board knowing that we would have to all sit and wait on the captain for an extended period of time.
Carmen was an absolute delight on the flight staff! Everyone was lovely and made it a very pleasant flight.
Didn’t fly KLM because they cancelled our flight August 31st. Delta was our airline on. Direct flight from Frankfurt to Detroit. Departed early, arrived earlier than expected.
The internet that was free was terrible, the turbulence was pretty bad - uncontrollable I know.
My business class seat was inoperable and unable to recline for 10 hour flight.
The crew was very kind and always smiling. The seats were great and I was very comfortable during the flight. The only thing I didn't like was that the lavatories got really dirty at some point during the flight. Other than that my experience was great
I like in St George and prefer to fly out of CDC than SGU. Hopefully, they will continue the flights out of Cedar
Crew was very helpful with mobility assistance from end to end. Very caring.
Boarding started almost 20 minutes late with no explanation. Then the take off was delayed by 15 minutes with no update or explanation from the captain which was very stressful because I had a connecting flight with a very short layover. The The flight tracker on the screen at my seat was for a different flight and the QR code for the menu did not work. I asked for Sun Chips which were shown as harvest cheddar flavor on the website but the ones they gave me were salsa and I'm allergic to tomatoes and I couldn't eat them. The flight to Tulsa was okay but there was no Wi-Fi or entertainment on board which would have been nice to know
Air France removed our luggage from the plane before it took off, seemingly intentionally, didn't notify us until after we reported it missing at SFO, and is giving us no updates on when, or whether, they will deliver it.
The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
Generally good. The crew is excellent. The food could be better.
We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came
A couple of minor delays in boarding but very professional and efficient staff.
Proximity of the the gate to the lounge could have been better but overall a nice experience. The lounge was exceptional. Getting from the Schengen side to the international side was also pain free. Boarding the plane, service on board , disembarking at Heathrow and quick delivery of bags all made for a good overall experience.
Such a comfortable flight! Food was yummy and staff was very friendly! Will absolutely fly Lufthansa again.
Again another extremely chaotic boarding for the flight. Could have easily opened up more automated gates and the staff could have proactively managed the queues as they're forming rather than sitting behind the counter, waiting for the boarding to start.
There was a stewardess walking up and down and keep spraying room refreshner on people heads and faces. I had to bread this and smell like a room freshener afterwards not to mention was keep falling on my face. It was terrible.
The food was fine. The seats are small but accomidating. The staff was very freindly. I would fly them again happily
My flight to Frankfurt was a very pleasant experience. The food was good, but what really stood out was the cabin crew, who were exceptionally friendly, attentive, and professional. The service was excellent—honestly, better than on some much more expensive flights I’ve taken. A wonderful experience overall!
The flight from FRA to SFO was uncomfortable. The crew allowed people to change seats after boarding finished, but then made some people move back to their seats but not others, which resulted in my wife and I having to sit in two middle seats for an 11 hour flight. The entertainment system was not working well throughout the flight, and stopped working completely around hour 8.
The flight was about 10 minutes late which made it kind of tight for connection in Frankfurt. One think that was helpful for my husband and I since we don’t speak the language was when we got off the shuttle bus, two ground crew told us very clearly how to make the connection.
Flight from Munich to Geneva was delayed an hour without any notice. Finally called 5 minutes after their flight was supposed to leave only to be told it was late. Then after boarding- we were told to leave the plane go back to the terminal so they could make a repair. NO Communication whatsoever. Agent at the airport was rude and offensive. Finally got on the plane three hours after originally planned. Lost our car reservation in Geneva and had to pay $200 more to get the rental. HORRIBLE-HORRIBLE-HORRIBLE!!!!
The flight has been delayed and arrived 30 minutes late. I had a very tough connection in Frankfurt, I had to run to catch my flight to Newark and Lufthansa was absolutely not helpful. They just told me I have to hurry but didn't tell me where I should go , I was very disappointed
Delayed departure, even more delayed arrival, 40+ min waiting on runway before going to gate - horrible Also didn’t get a single bottle of water all flight
British airways needs to improve their luggage handling process and communications. The luggage was lost/left in UK. But, this was not communicated to me as a traveler and because of the wait at the carousel in Seattle (we have to go through customs and immigration on arrival to US) I missed the connecting flight and had to be rebooked. No one informed me that the luggage wasn't there, and there was no one there at the carousel to check with or help me get through security faster. I wasn't the only one- there were a lot of people waiting for luggage that didn't arrive.
There was an older steward, he is top notch. He is very attentive at the passengers. I do not know his name. Thank you to him.
Easy, straightforward boarding process. Flight attendant was lovely and attentive, food was delicious - especially dinner, I had the roasted chicken in a mushroom sauce with potatoes - and entertainment selection was top notch. I would fly with BA again.
We got delayed for 3 hours and. Missed the connection. This is the 3rd time this happened with this airline
I love FRA - LCY route. So much better compared to the FRA - LHR route and the price differential is ZERO
It's useless to complain about the space and the back of the seat, making you sitting vertically like a candle. it's your business model. The "food" - there is no food. But I don't care about the food. It's the seating.
Overall, it was basically good. No serious complaints on my end.
Ok, my flight to Berlin was wonderful, no complaints everything I expected. The flight home however sucked! I hate using four letter words but there it is. The boarding process was horrible, me and others tried to board before with the e ticket, that did not work. Later I found out that it was a cyber attack. But they had 24 hours to get a plan in place. So that when people showed up they could be given information about the problem. The other problem is the help line was not working!
Friendly on board crew, kept informed on flight. Pre-ordered food arrived as ordered
