Lost one piece of luggage even though I checked in 2.5 hours before the flight
Both our flights were delayed. Almost didn’t get in the second flight. Staff was rude to the bone.
The newer screen was super cool and had the option to watch many different shows or movies. Crew was polite and helpful. However again, many children screaming bloody murder and kicking my seat, and parents doing nothing about it as usual.
The food and sitting need improvements. They were extremely bad.. If you choose to recline, there is no room for the passenger behind you. This is one of the worst sitting arrangements that I ever experience. The aircraft was not properly clean before boarding.
They changed my seats after I checked in and I was stressed from the time I saw that information until just before boarding, when the gate attendant fixed it, but it shouldn't have happened. And if it couldn't be prevented, then the people on the phone I spoke with should have done something to help, which they did not, nor did they offer me compensation, just meaningless apologies.
The crew was fantastic. They were there whenever we needed. The wifi didn’t work which was brutal on an 11 hour flight. The onboard entertainment was boring. Nothing of interest
The tv monitor in front of my seat was not responding. The flight crew reset it and it still didn’t work.
The flight attendants in First Class were mediocre at best. They did not take our tray away until we were about to land and only did so when I press the call button. The United person at the United Club was asked to get us our boarding pass since we missed the flight due in Chicago. She argued that we did not have seats on the flight given to us in Moline. Furthermore, she was adamant that we did not have a First Class ticket. After I spent much time with her trying to show we were correct, she reluctantly agreed. She was probably the most incompetent ticketing person I have ever met and I have traveled 3 million miles on United plus many additional miles with other carriers. United has definitely deteriorated in more than on way.
There was a group of school age passengers that were very loud and unruly with their chaperones were no where to be found.
The crew was not friendly . Service was poor. Food was not great. It was also an older plane that ha some equipment issue.
Movie selection was nice and chicken with rice dinner was good. I did not like the pizza thing they served for breakfast/lunch. It was like a hot pocket but mostly bread. A small sandwich or cheese and cracker snack and fruit etc would have been much better. Also they did not announce trash pick up so a lot of trash was left by everyone when departing.
I paid for extra legroom which made the long flight very comfortable. Food was very tasty, they fed us 2 meals plus a cookie snack and extra liquids. Checked luggage is expensive.
Flight was delayed over one hour and I had to pay to select my seat, even though my booking supposedly had free selection (I paid extra for this at time of booking)
Boarding was total chaos. They didn’t know what they were doing and taking bus to the airplane is like going back in time. The food is bad, portions are very small and we don’t get simple paper napkins! Is it really that bad?
The flight was about 10 minutes late which made it kind of tight for connection in Frankfurt. One think that was helpful for my husband and I since we don’t speak the language was when we got off the shuttle bus, two ground crew told us very clearly how to make the connection.
Connecting from Germany with not enough time to go thru TSA and security so many times. Kayak or whomever doesn’t leave you enough time between flights. I made it with 5 min before my zone was called. Too stressful
Not your fault…..didn’t get my drink until just before landing….bumpy flight.
We liked the direct flight from Frankfurt to Orlando, however, it was a little confusing as I thought I was traveling with Lufthansa from Izmir- Frankfurt-Orlando. We were not able to check in online twenty-four hours before the flight from Izmir. One lady in our group wanted to check two suitcases in Izmir, but was not allowed to do so. She was allowed to take the extra bag into the cablin. Others in our group were able to check two bags. In Frankfurt several in our group were given stand-by boarding tickets, which worried them. Everyone eventually was allowed to board, but it caused them to worry. I didn't have any of those problem.
Airline again missed my special order, even though I had reconfirmed 24 hrs before. Eurowings charges for the blanket and for alcoholic drinks, which are typically provided on international flights. I had bought ticket for Lufthansa but was shifted over to Eurowings, which was not my choice, and will not be my choice going forward.
They lost my Bebe stroller til today I can’t reach anybody to find my Bebe stroller
