I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
Service was excellent. Flight was only about half full, which meant we had tons of room to stretch out. Boarding area was nice and well organized, flight attendants were super friendly and attentive and we loved the 3 snacks!
Lufthansa is turning into a budget airline. On transfers, the luggage never arrives if you have less than 2 hours for the transfer. This is happened to me multiple times when I end up on flights serviced by Lufthansa. The first leg of the flight was serviced by Discover Airlines. It was a 3-hour flight and they only offer a glass of water. Everything else is for purchase. I purchased my ticket as economy which should have included a bag but it ended up booking as economy light so I had to pay for a bag in each direction.
The food that was served was superb!!! Awesome snacks!!! Frequent drink service!!! To me, this was shocking. I took a British Airways flight from Denver to London for the first leg of my trip and the food was horrendous. Thank you for keeping us fed and satiated on such a long flight!!!!
I think it was a United A380 plane. The trip from Munich to Denver was about 12 hours and the preferred economy seat I paid $75 for was very cramped. The crew was nice but I was so uncomfortable and getting up to walk around didn’t really help. My legs were swollen for 4 days afterward. I would think on such a long trip the seats would have more room. I would have gone 1st class but it was 3-4 times more expensive. I won’t fly anywhere far away again. My last experience with Lufthansa was great to Italy and back, but this time I could swear everything was United and not good.
This flight went smoothly and the economy plus free upgrade worked very well.
The hot towels before the second meal was an unexpected surprise. The crew was attentive and personable, and that’s a lot on a nine hour flight. And the hot pretzels were a kind of “auf wiedersehn “ to Germany.
Upgraded to business class and it was worth every dollar! The connection in Denver was way too tight time wise and going through customs there plus re-visiting security screen again caused me to miss my connecting flight. KAYAK should not allow that tight of connection on international flights.
During the flight there was a medical emergency. We were diverted. Of course I'm thankful they cared for the health of that passenger, but they did a poor job of communicating with the rest of us passengers. In the end we arrived at our destination several hours late, with no direction of how to rebook missed connecting flights. It all worked out in the end. Those of us that needed accommodations were put up in a hotel by Lufthansa until we could make it to our final destination. But it was United Airlines Personnel who really helped us navigate the process.
I wrote about this leg of my itinerary in a previous part of this review
Long line with check in at the DIA British Airway counter.
It was great overall. A few slight improvements could be made on the onboarding process at the Gates with announcements and clarity of communications (both at the gate and in flight). The movies in the entertainment options could be improved for bollywood, hollywood.
Everything excellent except for bag drop off. We started at the D area and that was so slow that it was eventually closed just as we were about to go to a station. We then went to F. We got one suitcase checked and then the screen showed that the station was no longer operable. There were long lines everywhere so we had to ask if we could butt in to the next station to finish. Again, this was the only incident, otherwise it was an excellent flying experience
There were no gluten-free vegan options available, so food was very limited on this flight, and some of the crew weren’t especially helpful about it. To make matters worse, a passenger was sick on board, and although the area was cleaned, the smell lingered for the rest of the journey. On top of that, we ended up circling for an extra hour, which only made the unpleasant situation drag on even longer.
We never made it onto this flight due to BA's lackluster organisation.
We arrived late to London, and consequently were 5 min. late to be allowed through security for our next flight. Even though dozens of people missed the same flight, BA did not radio ahead to hold open security for an extra 5-10 min. to allow people to get on the flight. This caused an additional 6 hour delay in London after waiting over an hour in Customer Service to get rebooked. They did not have enough staff on hand to help people in a timely manner. Not at all happy with the BA's customer care or customer service.
Boarding was fairly chaotic. One of your employees clipped my ankle as he was passing with an empty wheelchair and not only did not apologize but stated something to the effect of “oh forGod’s sake.” There was plenty of room for him to pass. otherwise, everything was excellent.
Seating is tight if you don’t upgrade. Food was decent. Boarding and unboarding was efficient. Smooth flight. Could make upgrades more affordable
The seat was very uncomfortable. It helped to use the foot rest. Could not sleep because of the seat.
The crew was so unfriendly. Our (the last) section of the plane only got drink service once during an over 9 hour flight. When it come to the main meal service we only got a vegetarian option and where told the chicken option gone. About 30 minutes later I went to the bathroom and lo and behold the whole crew were eating the chicken option.
