The food was terrible, and despite paying for premium economy, I was provided with regular seats.
The leg room in economy was sub par, everything else was fine.
They canceled my flight without even sending an email at all and put me as a replacement in a very inconvenient, day and a half later flight! If I didn’t check on it a day before , I would have gone to the airport for no reason. My family plans were ruined because of this cancelation and they don’t want to take responsibility for it.
Friendly flight attendants and reasonable good food. Quick service throughout the trip.
I WAS CANCELLED ! I thought entire flight was canceled but it was still ongoing and I was only canceled as a passenger and one day before my flight with really poor "choice" of next flights that completely ruined my family event. Absolutely disappointed by SAS. Will be avoiding this airline now
The flight was pleasant with landing and take off being very smooth. Toilets were a bit busy at times but crew was very accommodating. Food service was quick and hot. The connecting short flight was full and there was not room for hand luggage.
Comfortable seats and lie flat setup. Decent food. Very attentive crew.
It wasn't an AeroMexico connect but SAS, I dunno where that AeroMexico info came from. A word to the wise - do NOT get an international connecting flight into Eurooe at Copenhagen that has less than an hour layover between flights, or you'll never make it. You'll need to go thru immigration at the airport before catching your next flight, which takes some time, and then it could be a good half hour walk or more over to your next gate. Kayak lined up flights for us with only a 45-minute layover and it was literally impossible to make the nect flight ... I figured if their robots thought it woukd work it should be ok, but don't trust the robots! Had to wait for the next plane to make it to our destination.
One of our bags was never put on the flight in Copenhagen. Now that we're home in the USA, my wife is still without most of her clothes and personal items as she returns to work this week. Hoping for a quick resolution, but there seems to be little chance of speaking with an actual person in the process.
Last minute cancelation, though a substitute flight was found I could not pick my meal or seat. The hotel offered didn't have working air control or shower.
Proximity of the the gate to the lounge could have been better but overall a nice experience. The lounge was exceptional. Getting from the Schengen side to the international side was also pain free. Boarding the plane, service on board , disembarking at Heathrow and quick delivery of bags all made for a good overall experience.
Such a comfortable flight! Food was yummy and staff was very friendly! Will absolutely fly Lufthansa again.
Again another extremely chaotic boarding for the flight. Could have easily opened up more automated gates and the staff could have proactively managed the queues as they're forming rather than sitting behind the counter, waiting for the boarding to start.
Horrible seats. They were just coach seats with the middle seat blocked with a dirty seat tray.
we were able to make it to the connecting flight in Frankfurt to Copenhagen thanks to Lufthansa crew. The ground crew was waiting at the gate and received us and took us through special runway entrance and immigration check. We were on the plane at 10-09 am for 10-10 departure. Thanks to Andre and the other lady for mission impossible :)
The flight was about 10 minutes late which made it kind of tight for connection in Frankfurt. One think that was helpful for my husband and I since we don’t speak the language was when we got off the shuttle bus, two ground crew told us very clearly how to make the connection.
Flight from Munich to Geneva was delayed an hour without any notice. Finally called 5 minutes after their flight was supposed to leave only to be told it was late. Then after boarding- we were told to leave the plane go back to the terminal so they could make a repair. NO Communication whatsoever. Agent at the airport was rude and offensive. Finally got on the plane three hours after originally planned. Lost our car reservation in Geneva and had to pay $200 more to get the rental. HORRIBLE-HORRIBLE-HORRIBLE!!!!
The flight has been delayed and arrived 30 minutes late. I had a very tough connection in Frankfurt, I had to run to catch my flight to Newark and Lufthansa was absolutely not helpful. They just told me I have to hurry but didn't tell me where I should go , I was very disappointed
The full flight boarded early, and then we sat on the tarmac for a long time waiting to get our plane de-iced. The crew was professional and pleasant, and the flight was pleasant overall, albeit slightly delayed. I did not use any of the entertainment options.
They didn't board the luggage and cph has poor service. During working hours they refuse calls, outside working hours you can't contact them. Lufthansa doesn't help or support
