Outstanding even though the 330 was one of the oldest in the fleet. The difference was the attentiveness and responsiveness of a really experienced flight attendant. For airline food great variety of interesting choices and good tastes supported by a good wine selection.
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
Good experience, just i couldn’t connect me to the wifi
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
Seats actually fit a human! Snack options were a bit lame but that’s ok
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
Much better than the major US Carriers especially in Biz Class.
They lost my baggage and I still have not got it back. Disgrace
At check-in at Guarulhos Airport, I was coerced to pay EUROS 100 for each of my two teenage kids travelling on economy premium on the same flight (total charge of EUROS 200) to AIR FRANCE on the rational that they were on a different class and therefore they would require additional care from the flight crew. My wife and I would be (and actually flew) only a few meters from our kids on business class in the same flight. Air France took EUROS 200 from me in exchange for absolutely nothing. My kids are seasoned travelers and independent, and in any event, they were not given any special or any other assistance or attention by Air France flight crew as result or in connection with the fee charged from me at any given time during the flight to Paris - so ABSOLUTELY NO SERVICE WAS PERFORMED AND THE FEE WAS SIMPLY ANOTHER WAY OF “MILKING “ EXTRA EUROS 200 FROM ME. Worse, Air France made us wait for everyone to deplane in Paris to let us deplane - after an Air France Paris representative ridiculously confirmed that our kids were our kids, with our kids at that time already by our side seating in business class. We almost lost our connection to Malta as a result. Such a scheme from Air France is outrageous – especially because it penalizes its customers flying in business class or in first class. I would have imagined that Air France would have wanted to attract clients to fly its premium classes – not to charge cheap EURO 100 fees and to keep them waiting to deplane with their families after 12 hours flights at their destination. You won’t see us any time soon Air France and best of luck with your strategy !
Generally good. The crew is excellent. The food could be better.
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
A couple of minor delays in boarding but very professional and efficient staff.
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
Flight was more then 3 hour late and I did not get my luggages
I paid extra for a seat with more leg room but they changed the plane and found myself in an ordinary seat. This is expensive at 50€
the food was not good and was such a little amount, also the flight doesnt offer any free snacks at the back of the plane in case any passenger gets hungry. So many other airlines likes klm, air france always offer snack at the back of the plane. A lot of the passenger were complaining during the flight about that the they were hungry even after the meals were served. The variety of movies offer on the individual screens are really not that much, so makes the flight longer and boring
Connecting time in Zurich was 50 minutes. We had to rush due to delay previous flight. To short for our luggage, got it only with 24 hours delay
This was the second time my trip that Swiss lost my luggage from one of their own connecting flights. Really frustrating.
Food used to be better and comfort was not attainable after 5 hours everything starts hurting.
I like how professional, fast and good the whole experience was.
Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.
They rebooked our flight and then canceled our trip halfway through the journey without any explanation. Needed to pay by ourselves for alternative flight options without any help from Swiss.
Crew took my carry on and checked it in; turned out to be a blessing; however the luggage was delayed at my final destination; receiving it 36 hours later. Thought, we'd get, at least water; but the Swiss chocolate was delicious. Thanks.
Like the blanket. Food wasn’t good and boarding was a mess
The flight was canceled so it’s stupid to send me this now !!!!!
Flight was delayed twice which made our arrival extremely late (actually into next day). Not an easy travel. But when we requested assistance for boarding we were really impressed with how they helped us! Strongly praise their assistance.
every single person involved showed their joy, working in the airline industry - it created a very pleasant atmosphere for everyone
For boarding, after family with youngsters, you should have 65 and over. Whatever rules, enforce them. It’s frustrating for those who respect them to see aggressive people rush to the gate out of turn…
A snack would have been nice instead of having to buy food.
The plane was new. Should give more options on food.
No food other than a tiny snack. The flight is too long for not having a more substantial food option, other than buying the overprices and mostly non-plant-based options from the menu.
It was a refreshing experience from the past few times I have travelled with Air Canada.
rerouted on red eye. arrived 9 hours late with no luggage. still missing after 3 days. up to 45 day to deal with it. SHAME
The crew is super friendly and helpful , boarding was quick and easy , the prices are too high for a an airline that doesn’t provide complementary meals or snacks for long flights
The flight crew was nice and courteous. The food was terrible. There are no in-flight entertainment services, the plane is outdated and dilapidated, and the flight is delayed. Both from Newark and Montreal. Too bad.
I was disappointed that paying nearly $5000 more for business class for two didn’t really get me any more than a larger seat which as the last row in cabin reclined only mildly and the foot supports were of minimal help and left no room under seat ahead for carton bag. Second, our checked luggage was lost and took us two long days and we’ll after midnight each of them and multiple calls and 30 euro trip to airport in person to finally get them. Would you do this again?
I bought premium economy tickets with a fully flexible fare, and made seats selection for me and my son: window and aisle. After checking in online, Lufthansa cancelled the seat assignment without informing me. As a result, my son and I were assigned mid-center row seats, in different rows. This ruined the trip.
The entertainment system was not working, they tried restarting it couple of times but it did not fix it. We were told to contact Lufthansa costumer service after the flight for some kind of reimbursement. When costumer service was contacted I was told no reimbursement for entertainment system malfunction per policy.
That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye
I want to highlight the crew members and their excellent work and professionalism. They work hard to make a long trip the most comfortable as possible, the food and drinks they offer are pretty good. And they are always asking if you need something else. I have had experiences with other airlines where you have to basically beg for a bottle of water. This is not the case. Highly recommended!!!
Way too crampled. Charge more and put in less seats.
The flight was about 10 minutes late which made it kind of tight for connection in Frankfurt. One think that was helpful for my husband and I since we don’t speak the language was when we got off the shuttle bus, two ground crew told us very clearly how to make the connection.
Flight from Munich to Geneva was delayed an hour without any notice. Finally called 5 minutes after their flight was supposed to leave only to be told it was late. Then after boarding- we were told to leave the plane go back to the terminal so they could make a repair. NO Communication whatsoever. Agent at the airport was rude and offensive. Finally got on the plane three hours after originally planned. Lost our car reservation in Geneva and had to pay $200 more to get the rental. HORRIBLE-HORRIBLE-HORRIBLE!!!!
The flight has been delayed and arrived 30 minutes late. I had a very tough connection in Frankfurt, I had to run to catch my flight to Newark and Lufthansa was absolutely not helpful. They just told me I have to hurry but didn't tell me where I should go , I was very disappointed
Boarding was slow to begin. Economy board should be accomplished from rear of plane to front, as the entrance doors are front of plane. This would eliminate waiting and passenger congestion on the plane. Meals were good however crew will not check if you want meal if sleeping, should be like Emirates and give seat tags wake for meals or do not disturb. Entertainment ok but screen headphone/jacks were distorted - took 3 sets of headphones to get working properly. Flight crew was amazing, exceptionally nice, professional, best Lufthansa crew I have experienced.
