Old 777 on this route uncomfortable and in need of updating.
Frankfurt airport was awful! Brand new airport with modern technology but a process that does not keep up at all. Attitude of staff at the airport also disgraceful but that is normal in Germany. One security gate in the middle of Monday and machine clearly not working well. Immigration has 2 staff with serious attitude.
Love that you can walk directly to your gate from the Emirates Business class lounge, very convenient
The food options were excellent for Economy. It was difficult to find the lounge after clearing security and boarding was clunky
Boarding, seats, entertainment and service were all great. The food was great except for the fact that there were too many sweet items.
Excellent staff! Flights were delayed due to technical issues after everyone was boarded and we sat in the flight for almost 2 hours before taking off. Not enough vegetarian food was available despite pre-ordering. The staff did an exceptional job dealing with both the problems neither of their making.
I am vegan. The food was balanced, tasty and enough. I enjoyed the ride. The crew was very friendly and went out of their way to please the passengers.
The first class experience was great but Frankfurt airport is very confusing. Badly signed all round. Boarding was not pleasant and check in staff was arrogant.
The lounge Emirates uses at Jeddah airport is horrible even with the opening of the new section. Food selection is poor and never enough seating . Staff are not friendly. Boarding process at Jeddah always an absolute mess
Food was not great. Crew members were created hassle with attitude at the gates and wasted my valuable time. I have been traveling in Emirates airlines many times. Over all not happy flying in Emirates airlines this time. Seats are very small and not comfortable. Seats looks like very very old and congested. It would be nice if they fix these kind of issues. I hope my next trip will be hassle free and comfortable journey in Emirates airlines. Thank you.
To get to jet blue at JFK from any connecting flight you have to go through security again.
Food and crew were superb. I flu with a 777 which has old TV screens. Although the movie selection was very good, screen was not sharp enough to wacht a movie
They are absolutely impossible to get hold of. A death in the family caused us to delay our departure. They are impossible to get through to and after waiting 41/2 hours I was told they would not consider helping us. They cancelled our return flight and have not reimbursed anything. I strongly urge readers to consider a different airline.
Went great, they even reopened the gate for me when I arrived late.
Changed to older plane with old set-up in Business class.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
Turkish Airline is great! The fact that they provided a hot sandwich for an hour flight is truly amazing. I can't say enough good words but Thank You!
Flight crew was very nice and we had a direct flight, which was great. My seat was very cramped, despite paying for the seats. The food was terrible and the check in process was a bit chaotic.
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
This is the first and last time I will be traveling Turkish airlines. The flight was delayed three times. Second time we sat on the aircraft for approximately an hour and a half. Initially told that the delay would only be 15 minutes then no explanation thereafter except that we were deboarding. We missed our connecting flights to Zimbabwe, and had to pay for a overnight hotel stay in addition to paying for a new tickets to our get to our final destination. They allowed us to order food from the airport food court but only from fast food and even that they limited the menu items we could select. I would some to contact me about the refund on the hotel and the connecting flight!
Delayed departure, even more delayed arrival, 40+ min waiting on runway before going to gate - horrible Also didn’t get a single bottle of water all flight
British airways needs to improve their luggage handling process and communications. The luggage was lost/left in UK. But, this was not communicated to me as a traveler and because of the wait at the carousel in Seattle (we have to go through customs and immigration on arrival to US) I missed the connecting flight and had to be rebooked. No one informed me that the luggage wasn't there, and there was no one there at the carousel to check with or help me get through security faster. I wasn't the only one- there were a lot of people waiting for luggage that didn't arrive.
There was an older steward, he is top notch. He is very attentive at the passengers. I do not know his name. Thank you to him.
Easy, straightforward boarding process. Flight attendant was lovely and attentive, food was delicious - especially dinner, I had the roasted chicken in a mushroom sauce with potatoes - and entertainment selection was top notch. I would fly with BA again.
We got delayed for 3 hours and. Missed the connection. This is the 3rd time this happened with this airline
I love FRA - LCY route. So much better compared to the FRA - LHR route and the price differential is ZERO
Friendly on board crew, kept informed on flight. Pre-ordered food arrived as ordered
Flight was ok, but online checkin did not work, so had to go to ticket counter. The line was long and attendant did not arrive until 2 hr before boarding. She was very efficient, but the uncertainties was troubling.
Both flights into and out of Heathrow were delayed over two hours due to BA technical problems. Ground crew was not very friendly. However cabin crews were
I need a walker to be able to walk. That is not a wheelchair. Some of your staff considered it as a piece of luggage and wanted to put it in the Cargo hold. Oter staff considered it to be as a walking aid and held that I could take it into the cabin. A little more schooling of your staff would certainly be appreciated by your clientele.
