Lufthansa has a bag policy unique to Lufthansa. We all had a small carry on and a backpack (personal item) that we carried with us through multiple other connecting flights, no problem. With Lufthansa we were charged 80 euros each for the carry on at the gate, for this one flight. When asked they said they made an announcement… problem being that we had just arrived to the gate from a connecting flight and didn’t hear an announcement. While we were standing at the counter paying the ridiculous fee several other people were stopped, while countless others boarded with the same type of luggage and were not stopped. Crazy. Good news though, when we got on the plane half of the overhead bins were empty! After an already horrible experience the lady at the counter was also terrible, so that helped round things out.
The flight was ok, but the chargers did not work, and the speakers in the back of the cabin did not either. The seats are too small, and the food was terrible. However, I am writing because the crew was extremely rude, not only that, but they also kept the curtains closed, forgot to clear our trays, the bathrooms were filthy, and trash was piling up. Additionally, one of the attendants had her earbuds on while in the cabin. From the movement, it seemed like she was listening to music, so not even the safety aspect was there. My neighbor s English is not good and they were very dismissive of her. When we deplaned, the crew in the back was just chatting with one another, and the first class attendant was nice and said thank you. It is nice that the crew gets along so well, but they did not take care of the passengers at all. They rushed through all the services and otherwise did not go through the cabin to offer water or anything else. i had the feeling of being unwelcome at a party. I am not a grumpy traveller, but I thought you really needed to know. Thank you, Carin
Business class was roomy and comfortable however, the entertainment screen was very dark and hard to see.
Flights were extremely delayed, then canceled, our baggage was lost due to this and the service reps at the counter couldn’t be bothered to help us put in a missing luggage claim.
Delayed over 2 hours. Bring your own snacks or prepare to pay. No entertainment and no plug plugs for charging.
I remember flying with Lufthansa many years ago, and it used to be an amazing airline with more technologically savvy and roomy planes, but unfortunately that isn’t the case anymore. The space between the seats is much smaller, which is ok for short flights, but definitely not for across the Atlantic flights. Not sure if I’ll opt for Lufthansa the next time, maybe just if necessary.
Boarding delayed 1.5 hours. Ended up sick because of all the delays and lines waiting around airport and boarding.
They failed to make sure all luggage made it onto the flight. I had to spend a week on vacation with no clothes.
Ordered kids meals but didn't expect to get ravioli with mushrooms or wraps with peppers. both things kids barely ever touch. Same for the Quinoa salad. My own snack after 8h of light was a Roggenbread sandwhich. It didint taste bad to me but I can see how others who are not accustomed to the German Bread cuisine would not like that. I don;t know, I feel like Delta or KLM come up with way better alternatives.
I've always been very happy with Lufthansa, but this trip was definitely a struggle. Lufthansa had some technical issues which caused a serious mess for one of our passengers. What was really disappointing about that was the number of hours that we and Lufthansa personnel at the airport had to spend to fix the problem, hours that they could have used more effectively in other areas. That combined with the high volume of summer travelers, and short staff, made it a less than optimal experience.
