As always Emirates is always dependent on the crew you get on the day and today was a good one. Everyone knew what they were doing and gracefully without hesitation . Great conversation all round even about the food and wine.
in today's time, an airline like emirates didnt serve drinks as requested, Excuse was full flight.
The food options were excellent for Economy. It was difficult to find the lounge after clearing security and boarding was clunky
Emirates First Class is always a treat with Caviar and service is always personalised.
everything was great. I don't use on-board entertainment at all (I just read or sleep), but I appreciate that I couldn't hear anyone else's!
The first class experience was great but Frankfurt airport is very confusing. Badly signed all round. Boarding was not pleasant and check in staff was arrogant.
I see I gave my review for this flight on my flight Zürich to Dubai rather than Dubai to Singapore.
I liked everything accept the delay try to improve in that area
On both legs of my trips (Jhb - Dxb and Dxb - Jhb) the entertainment system did not work.
service was slow, to get water had to press 4-5 times , crew come near but never notice, serving those they like to serve, hope this crew can improve their attentive ness and serve everyone respectfully.
Flight on time, landed well ahead of schedule. Attendants were excellent and responsive
Everything was wonderful! AirBus seats are more comfortable to sleep in as compared to the Boeing planes.
Wow! Wonderfully designed, super comfortable, spacious business seats. The food was great and the staff were friendly and attentive. A fabulous experience!
It was listed on my ticket as Finnair but there was no indication that the flight was Finnair. In fact the number was even different. There were no employees there until exactly 2 hours before so we had to wait in line at Iberia and hope
I’m very disappointed, to fly into an airplane for 10 straight hours, and not having a TV even though when I put the ticket I was told that I will have entertainment for the TV. Very disappointed.
Very rude hostess. She embarrassed me in front of others. I went to sit after taking off in a different sit in the same economic cabin. Was the area where doors are. She come to me very laud and said: go back to your sit those sit are more expensive.wow! No diplomacy. Flight was super full except 3 of those sit. The only person in that row later during the flight occupied all sit laying down!. Once more disappointed at American Airlines. Early flight they lost my luggages for 4 days. Never refund money for replacement for some of essential items purchased..when I booked the flight I thought was Finlandair. I
The flight was surprisingly good, especially given initial experience. BA app is horrible as is their customer service. Online check in was a horrendous experience and when I phoned their customer service number, the live agent with whom I spoke was rude and dismissive. She did helpfully inform me that their IT people were working on a known problem related to online checkin. However, once she delivered that information, she curtly ended the call before I could suggest that since BA was aware of this, it should be posted on the app and online. I grudgingly flew BA this time - have avoided them for years because of past similar serial bad experiences. While this flight was fine, I’ll return to avoiding them in the future given the hassle experienced and rude personnel.
Even though we had an airline approved car seat they insisted it was too large to fit in the plane. This same car seat has traveled to 18 different countries on at least 12 different airlines, including our initial flight on the smaller of the two aircraft used for our round trip travel. When we attempted to push the issue we were told to either check the seat or we could just stay in Helsinki (our layover location). The reasoning was because the flight was full, even though we occupied all 3 seats on our side of the plane/row. The the flight attendant then had the nerve to come back and make a smart comment about how the 2 year old was just as safe sitting in his seat alone (complete BS, because anyone who has ever tried to get a 2 yr old to sit still without a seat for 2+ hrs knows it is not going to happen).
flight was excellent. The crew was very helpful. Finnair made this 10 hour flight flyby. The entertainment screens on every seat really help save the battery life of your personal devices. We were served dinner and even a light breakfast, both of which were tasty. The crew even did all they could to help one group of passengers with their child, as to keep them comfortable during the flight.
Flight was missed and now we have to catch one the next day
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
The food was great and the service and attitude was amazing!!
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Very good crew. Food service above average. Seats very small for a 12 hours flight.
Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
The crew was great and handled our unexpected detour with proactive communication.
I paid extra for a seat with more leg room but they changed the plane and found myself in an ordinary seat. This is expensive at 50€
The crew checked the immigration laws very quickly for Russian citizenship and confirmed our FVTF for Singapore for 96 hrs. Thank you.
Good overall. Seat spacing a bit tight between IST and ISB.
it was great honestly for the melbourne flight a kit with blindfold and slippers was probided to each passenger on the seat and the food was really great will definitely recommend people take turkish airlines for travel not just on the sin-melbourne route.
Changed to older plane with old set-up in Business class.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
Overall it was good. Food was bad. I ordered gluten free vegetarian meal. But I got gluten free chicken for my long flight from Seattle to Istanbul. I don’t eat any kind of meat. Second meal I got eggplant with meat which I couldn’t eat. I don’t understand why we can’t get gluten free vegetarian meal for a 12 hour flight. I eat the bread and that was it.
Seats are not clean inside the very dirty and need to improve
Crew was not proactive and were busy laughing and talking instead of attending the passenger’s needs. Meals were served in a hurried manner.
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
The food could be better. The service was okay. Could have done more to provide water throughout the flight.
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
There was no entertainment or food service (short flight). The flight was delayed more than an hour.
It was a very smooth and on time flight experience. The crew was really friendly and polite. We were well informed about the flight, etc.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
The flight was ok, but the chargers did not work, and the speakers in the back of the cabin did not either. The seats are too small, and the food was terrible. However, I am writing because the crew was extremely rude, not only that, but they also kept the curtains closed, forgot to clear our trays, the bathrooms were filthy, and trash was piling up. Additionally, one of the attendants had her earbuds on while in the cabin. From the movement, it seemed like she was listening to music, so not even the safety aspect was there. My neighbor s English is not good and they were very dismissive of her. When we deplaned, the crew in the back was just chatting with one another, and the first class attendant was nice and said thank you. It is nice that the crew gets along so well, but they did not take care of the passengers at all. They rushed through all the services and otherwise did not go through the cabin to offer water or anything else. i had the feeling of being unwelcome at a party. I am not a grumpy traveller, but I thought you really needed to know. Thank you, Carin
Business class was roomy and comfortable however, the entertainment screen was very dark and hard to see.
Flights were extremely delayed, then canceled, our baggage was lost due to this and the service reps at the counter couldn’t be bothered to help us put in a missing luggage claim.
Checking in for ongoing flight from Singapore could not be done in the UK. This meant we were not sure whether we had seats together or in the right place. This needs sorting!!
Ordered kids meals but didn't expect to get ravioli with mushrooms or wraps with peppers. both things kids barely ever touch. Same for the Quinoa salad. My own snack after 8h of light was a Roggenbread sandwhich. It didint taste bad to me but I can see how others who are not accustomed to the German Bread cuisine would not like that. I don;t know, I feel like Delta or KLM come up with way better alternatives.
I've always been very happy with Lufthansa, but this trip was definitely a struggle. Lufthansa had some technical issues which caused a serious mess for one of our passengers. What was really disappointing about that was the number of hours that we and Lufthansa personnel at the airport had to spend to fix the problem, hours that they could have used more effectively in other areas. That combined with the high volume of summer travelers, and short staff, made it a less than optimal experience.
