The flight was excellent because I chose to upgrade to Business Class. The only negative drawback was because I upgrade, it screwed their system up and they lost my luggage for 2 days, but it was then recovered.
The plane was small and one felt the turbulence much more. The lines to get through immigration were insanely long.
Our steward Margarida who served us from Lisbon to Boston was absolutely fantastic! She deserves a raise. Conscientious and thorough as well as showing appropriate attention for every need.
Comfortable but not Polaris or Delta comfort Business Class. Overall 7 out of 10
Flight was delayed, landed with short, but just adequate, time to make connection. TAP knew three from Rome were rushing to connect. Tap transfer agents repeatedly refused to expedite business class pax at any point thru the one long immigration line (while they did for other flights) which resulted in us unable to reach the connecting gate before it closed. TAP staff unconcerned, unwilling to investigate options, and no ticketing assistance available airside which is inexcusable.
A bit disappointing. Our business class seats were not cleaned from previous flight. They were also missing headphones and bottled water. Dining options were not always available.
I have been flying internationally for most of like. My first trip with TAP- wonderful! I look forward to flying with them more frequently in the future!
I needed to add "Special Request" meal for myself and my trveling companion,and I ended up having to call their Customer Service. It took a while to get through but eventually I connected with a very proffessional and nice representative who took my request. In the middle of the conversation we were disconnected , as I was trying to all back, the TAP representative actually called me back and confirmed the special request for meals....he called me back from Portugal ! I was absolutely amazed,because that does not happen here in the USA. Perhaps some of the other airlines can learn from TAP's Customer Service. TAP's website at times can be difficult ,such as adding my TSA number. Ended up having it added at the TAP desk at the airport.
Very little space between chairs, making any long travel very uncomfortable. Food is also very basic.
Cobrar por escolher assento em voos longos é desumano e um tanto quanto covarde, pois já vamos passar horas sentados. O banheiro não tinha papel e estava bem sujo. O avião era um modelo novo emlderno. O entretenimento muito bom com filmes modernos e a refeição estava muito boa. Vôo atrasou demais.
Everything was on time and easy. Food in business class was great. There was no entertainment on board, though with business class you could get free internet, but so spotty it wasn't worthwhile.
They could have provided more than a premade mass produced tina sandwich for a 10 hour delay and/or had something available on oars other than potat chips once we boarded. They also could have not lost our luggage. Or barring that, at least foled a claim for us once we landed. Instead all of those things happened and they told us if we wanted to file a claim to do so online. I laid for business class for both of us. What an incredible waste of money.
Great : The crew was awesome ♥️ To improve : - The rice in the "Rice with chicken" was rather s kind of rice pudding, not good at all - No power outlet to charge your phone. 😒
This is where i leave an airline review. Test test test!
business class food was pretty average otherwise it was a good experience
Always an excellent experience. Staff are professional without being overly fussy.
Food is very bad! They didn’t put me and my family sitting all together. The airlines want to charge for everything such as seat, boarding priority and etc but they have to pay attention on what they are providing in exchange!
All went smoothly, no problems; friendly crew. I would have appreciated a head pillow ;)
They did not explain at a right time for the almost 1.5 hour’s delay after landing. And I think food should be served to every passenger for 9 hours flight, not optional.
Never made this flight it was unconfirmed by Iberia according to American Airlines This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
