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The crew was excellent. The food was not good. I have taken many international flights and the meal was not good by comparison.

On the seat map for this flight with TAP was shown a business class configuration of 2 rows/8 seats. To my surprise, 4 rows/24 seats being the middle is kept empty, old European type. I chose seat 2F, the the leg room economy dimension. This is not what I paid for. Disappointed!

We were unable to check in due to technical problems on TAP’s end. The flight was delayed forty minutes with no reason given. We received timely notice of the flight delay. We were also notified of a gate change. The new gate was at a different terminal. When we got to the new terminal, we learned that we had to go back to the old terminal first to check in. This information should have been included along with the gate change notification. Also unexplained, the steward skipped us when offering breakfast.

Menzies group staff not very sympathetic good at breaking up families during the boarding process

Departed late. Flight crew some of the most professional I have ever experienced. First time we’ve flown this airline

No difference between business class and normal same seat everything same, waste of money

The plane was small and one felt the turbulence much more. The lines to get through immigration were insanely long.

First time flying Business with Tap, I think it was a very good experience. It beats many domestic US carriers, the food options were really great, authentic Portuguese food, wines & deserts. Next time will do the free 24-48 hour stopover in Lisbon or Porto for sure.

Negative. Food was awful, seat broken, flight was late, baggage lost and damaged

The value is there, but the layovers in Lisbon were not great. The passport control was so bad that a 2 hour layover became very tight and on the return the Terminal was barebones which made it a long 3 hours.