Old 777 on this route uncomfortable and in need of updating.
Frankfurt airport was awful! Brand new airport with modern technology but a process that does not keep up at all. Attitude of staff at the airport also disgraceful but that is normal in Germany. One security gate in the middle of Monday and machine clearly not working well. Immigration has 2 staff with serious attitude.
Difficult to find some food option for gluten and dairy allergy. May be a fruit salad would be better
Flight was cancelled without notification. Information on flight status was not available on Emirates's website.
The food options were excellent for Economy. It was difficult to find the lounge after clearing security and boarding was clunky
No kids provided. Instead we were told to have contacted the airline that we have kids and require kids meals. We were not the only ones who inquired about kids meals. It’s odd. Emirates and other airlines give kids meals as standard and before the adult food comes out. The rice in our meals was gluggy and under cooked. The chicken was also raw. Sadly not the best experience with Finn Air. The hostesses tried to compensate with the snacks and drinks but missed the mark by a long way. Especially when paying Emirates/Qantas prices
Nothing, all that I know is that I will never travel with Emirates again Qatar is were I belong. You guys should send someone over to experience what true acomadation is, Emirates has the worst food that I ever eat on any airline ,even jetblue has better food and snacks that curry Indian garbage you guys serve just make people sick.
The first class experience was great but Frankfurt airport is very confusing. Badly signed all round. Boarding was not pleasant and check in staff was arrogant.
Excellent food and beverage Excellent cabin crew Live tv could be better
We purchased extra legroom seats for both legs of flight through budget air. Seats were not honored by emirates. Had to spend frustrating hour to get seats we paid for on first leg to Dubai. Second leg to Jakarta were denied and had to sit in middle seat. Had to spend hour on phone yesterday to try to get refund. We’re told needed to send copies of boarding passes of which already threw away first leg boarding pass. Very very frustrating. This happened as well one year ago with emirates.
it was great honestly for the melbourne flight a kit with blindfold and slippers was probided to each passenger on the seat and the food was really great will definitely recommend people take turkish airlines for travel not just on the sin-melbourne route.
Changed to older plane with old set-up in Business class.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
The segment bkk ist was ok. The segment ist to yul the boarding was chaotic with 5 control before get in the plain, in addition to normal control by scanner and metal detector during transfert
Boarding via busess, like low cost airline. In their domestic hub. Insane!
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
Quality of service on board was very inconsistent. FA service primarily seemed robotic and they barely engaged with passengers
Istanbul to Miami Sector the plane was nice and clean except for no WiFi during the entire flight. The flight from Karachi to Istanbul was another story .The sad part is we paid for business class to be comfortable. The foot rest didn’t work. The flight attendant had to push the seat to put to recline position and/or put it back. This was not only for me but for other passengers in business class. The tray table would not come out so had to get help from the passenger sitting next to me. I understand that they may have to use old planes but Turkish Airlines have to make sure that the things are functional especially the duration of flight is six hours and they are charging a lot of money. It seemed that i was flying a domestic sector instead of an international flight.
Business Class Service was unacceptable. 7 flight time changes and delays
I had connection flight. I barely made it to the next flight. I had to run to get to the next flight which was far away from where my first flight was landed . On top of that they search my stuff before boarding that added to the time. Food was ok but they forgot to serve our row with drink and also when it was our turn, they ran out of second option for food and we didn’t have any options for food.
I never saw a crew less motivated doing the absolute minimum
Boarding was delayed by one hour because cleaning and catering crews did not board the plane in time. Take off was delayed for another 40 minutes because of "rush hour scheduling". Vague descriptiion. My in-flight entertainment system was stuck initializing. The flight attendant indicated that they could not reset it without resetting everyone's system. Overall, a miserable experience.
The plane was small and one felt the turbulence much more. The lines to get through immigration were insanely long.
TAP‘s flight attendants seem to be among the least ambitious of all the international flight crews we’ve flown with. . When we left US and went to Portugal, and when we returned from Portugal, flight attendants were not very visible. Then did not offer frequent water breaks and when we had to go back to request water, I was almost an imposition. Meal quality was just average. The dinners were fine. Breakfast wraps were presented soggy.
Our steward Margarida who served us from Lisbon to Boston was absolutely fantastic! She deserves a raise. Conscientious and thorough as well as showing appropriate attention for every need.
Comfortable but not Polaris or Delta comfort Business Class. Overall 7 out of 10
Checked bG chstgr was extremely high. Over $120. It was s bsit and switch knowing an international passenger would have t9 check a bag.
A bit disappointing. Our business class seats were not cleaned from previous flight. They were also missing headphones and bottled water. Dining options were not always available.
The flight crew was top notch. Total professionals, they worked to help everyone fit their luggage on board and get comfortable. Like many European airlines, dinner service included wine with no extra charge. Always a nice touch. On our layover, everyone needed to clear passport control, which looks like a horrible time sink when you have a connection. My compliments to the ground crew who tried to move people with tight connects to the front of the line. I don't know whether they were Air Portugal employees or not, but they were some people's heroes. I'm not a fan of airline pricing that doesn't give you a reasonably realistic idea of your total cost. Checked baggage on Air Portugal is very expensive and negates any other price advantage. Seat selection is also quite costly. My biggest complaint about this airline is their boarding process. There is no info available to passengers on the screens in the boarding lounges. Just long lines that stretch into other gate areas and too few people offering any clarifying info at all. Those who try to direct often ended up yelling into the crowd. On my last leg, they called for boarding groups over the PA system, but when I presented myself, I was sent back to the end of the single line even though others in later groups were ahead of me. It was a confusing mashup of two systems that left everyone disgruntled and took over an hour. I don't think I can recommend this airline if you have any other options.
I have been flying internationally for most of like. My first trip with TAP- wonderful! I look forward to flying with them more frequently in the future!
