The flight crew on board w as wonderful! Polite and willing to help. The land crew at the check in wasn't so good. Especially the manager at Newark airport was very not willing to help, disrespectful and with no pation. She didn't let my husband, who needs a wheelchair wait on the wheelchair for his helper who had a problem with the boarding pass (where she didn't want to help). She forced him to get up from the wheelchair!!!!!!!! Shame on such airline!!!!!!! She didn't want to tell her name. At WAW airport the man who pushed his wheelchair was very rude and didn't want to help put his carry ons in place on the plane. He also didn't let his helper go with him, but the on board staff helped him!
Condor connection from Vegas to Frankfurt nice crew and service
Old plane excellent svce and good Entertainment system broken from the start
No wi-fi service Crew could not tell what ingredients were in the special food ordered Plane was held for 90 minutes upon arrival and the pilot and crew did allow passengers to use the restroom. Plane was not moving at all, and easily that could have been arranged. Choice on entertainment system is not very big.
Flying business class saves you. Once you get out of the terminal and onto the plane, it’s fine. The traffic at the gate is a horror. No organization at all. The fact that Business class is promised early boarding is a myth.
Agents helping disable person doesnt know connections to Poland and after 9 agents helping and 2hours ,we made it to proper terminal. Polish Dreamliner its Polish nightmare liner with so narrow seats and no room under front seat for bag and feet,in economy class.To upgrade, to higher standart cost an arm and leg ,even there are empty seats No good experience overall
Aircraft was new. Food so so, especially vegetarian was very disappointing.
The flight was delayed by an hour which caused me to lose my car rental in Vilnius
The flight was very bad, the food and the staff was very rude. My last time with them
I didn't understand why I couldn't do a check-in at home
Austrian Airlines was fine - it was the Munich airport’s system for boarding with new EES requirements. Instructions were confusing, waiting lines were LONG and many people had to run to catch their flights.
1) have phone numbers where we can call... a human... not this bot stuff... 2) the austrian airlines crew directs us to the airport lost and found for left behind objects, then the airport lost and found directs us back to them. Listen y'all, if you can't get this straight, what are you thinking expecting us to? Cheap, unprofessional, looks like a airline on the way to going under. If you can't afford well-trained staff... well... ask not for whom be bell tolls... it tolls for you.
I was upgraded to business class. Seats same size but better food. Polite service.
The preboarding and the gate organizing management was poor, unorganized and mismanaged. While standing in the business line I kept getting ignored and the personnel kept checking in others, right in front of me until I finally spoke up and pointed out their clear signs of ignoring me while patiently waiting to be checked in. Once checked in the gate the personnel kept chit-chatting and not managing which group is to board, being totally nonchalant, unorganized and behaving amateur-like . Very unprofessional and unlike the quality the Austrian Airlines brand otherwise provides. The crew on the plane are always fantastic and the best. What a shame the crew on the ground was so mediocre.
Last few years I didn't not have great experience with United Airlines.
I paid for carry-on bag, but they did not let me take it on board, persuaded to check it in because the flight was full. I agreed to help them out, and they mixed up tag numbers and my bag got lost. I had very valuable things in there, and my whole vacation experience was ruined. I even asked the boarding assistant why the tag number was different from the assigned one, but they assured me it was alright and the bag will arrive to my destination. Nothing arrived of course. Incompetence of boarding assistants cost me the loss of all my things.
Again, delays. That route from VIE to RMO gets regular delay all the time.
There was not enough sparkling water available during the flight from LAX to Vienna.
The plane was clean, seats were spacious and the crew was very friendly and very helpful. The food serve was as per the request.
Very bad experience with them and they canceled my flight three hours ahead and they just don’t care
Everything was as wxpected. The flight arrived a bit earlier, the flight attendants were professional and the food was reasonable for the price. There's no entertainment whatsoever, which is a shame. Wizzair could've create a nice app with some music, movies and shows and, probably, oaid internet aboard.
Almost 4 hours delay, still check in two hours before the supposed flight, it should be better redesigned
Folks, I'll say it again. This is easily one of my favorite airlines. I'm used to traveling with all kinds of airlines throughout the world, but you need to fix your boarding process. It's not that difficult. You have preferred and regular passengers. Just make sure they line up behind the sign on time. Ground crew needs to be more proactive. Again, I am and I will continue to be a loyal customer, but please fix this one thing. It's small, but easy to fix.
Worst airline I’ve ever been on. Would not recommend to anyone no matter the cost.
Payd for long seats for our parents and because they don’t speak English fluent they have moved them. Absolutely scam!
The flight never took off because two naughty kids, Donnie and Bibi, did a silly thing. Started a war.
The 50 € boarding fees per ticket are completely unjustified. I lost all my savings because I arrived at the counter barely 5 minutes late (2hrs and 55mine before departure). This feels like an unnecessary penalty. It's especially disappointing considering the initial flight was canceled by WizzAir. I expect a partial refund of the 196 € paid for the boarding.
The behavior of the front desk and lack of explanation of hidden fees and prices in emails send pre-flight marred things up. 1 star
2 hours delay, very disappointing, at least they didn’t cancel at all as they do often
Big delay because of the weather but communication not so good. Boarding already late (due to tight schedule on Wizz side). When you get in you are hurried every second even if you still need a few seconds to arrange your bags. Food far away from how it looks in the catalogue and right on row 8 already out of chocolate although you are supposed to receive one for a menu. No replacement was offered.
A crew member needs to be assigned the (unpleasant) job of making sure toilets are reasonably clean. The toilets on my flight were revolting - human waster lined the inside of the toilet bowl.
The crew was unresponsive. Not enough drinking water throughout the flight or between services. Two bathrooms so dirty that could not be used.
Impossible charge phone inside airplane. Entertainment system does not support charging at all. Everything else is perfect
This airline cancelled 3 of my tickets and did not even notify me of the cancellation therefoe my advice is to stay awaway!!
The flights that i booked with them were totally unreliable as they cancelled and/or switched itinereis left and right so I definitely could not recommend them. It was as also imppossible to contact them for anything-hence my poor rating
It was an hour late, but these days, that's not a big deal All went well, can't complain
Just fine. Flight was full, so that's not easy, but in general, it was a fine experience, no problems
No real business class on this plane, I had to ask for the food 1.5hrs after take off, super warm beer, very very poor service
