This was the second time my trip that Swiss lost my luggage from one of their own connecting flights. Really frustrating.
Terrible airline both Swiss and Lufthansa that are part of the same corp. stay away if you can
Didn't make the connection as my primary flight was 3 hrs late, I had to basically beg to be put on a different airline to continue my trip otherwise I would have been sitting on the airport for 8 hrs
The biggest plus point of this flight is that the crew was very friendly. Otherwise on European sectors, the Business class seats are a joke and there is no entertainment of any kind. The staff should be trained to greet the Star Alliance Gold members to make them feel special.
Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.
This time, I traveled in the economy, and it was surprisingly better than the eco-premium (food, comfort, and crew were noticeably worse in premium!)
I was pleasantly surprised with the whole experience. Thank you
Crew took my carry on and checked it in; turned out to be a blessing; however the luggage was delayed at my final destination; receiving it 36 hours later. Thought, we'd get, at least water; but the Swiss chocolate was delicious. Thanks.
Like the blanket. Food wasn’t good and boarding was a mess
The flight was canceled so it’s stupid to send me this now !!!!!
They lost my luggage. They don’t even know what happened to it at this point. They think it’s still in the departure city.
It was good; the only down side is that once you get to the airport everything is self service, there is no one assisting. I felt like I was working while I was on vacation during the check in process and dropping off the luggage. Really uncertain on what the airlines use payroll nowadays.
You need to make signage at Berlin Airport clearer. Having checked in online we had our boarding passes onlour phones. You do not make it clear that you need to check in again to receive a printed luggage tag. You get to baggage drop off and it says you can only do it with a luggage tag BUT not how to get this.
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
Boarding and disembarking were smooth. Not offering free water was cheap ... I've never encountered that before on a flight.
They cancelled my flight and we had to fend for ourselves to reschedule another flight. There was no staff to help all the canceled guest. Poor communication and staff. I attempted to reschedule via Kayak and I asked their staff that it looked as it was available. The guy behind the counter just told us to go online..
Well Is extra charge for everything and other companies include that and the price.
Total jobs worths over carry on bags, charged £96 extra for bags that were clearly hand luggage
Speedy boarding is a waste of money when they herd you on to a bus and take you to the plane and it turns in to a free for all …very unsatisfactory
Staff were lovely. Seats could be wider/ more comfortable and late taking off
Good, however, I wish that the airlines would have delivered my delayed carry-on bag (checked in at boarding gate) to my hotel. I understand that various countries do have restrictions on such services.
The flight was ok, but the chargers did not work, and the speakers in the back of the cabin did not either. The seats are too small, and the food was terrible. However, I am writing because the crew was extremely rude, not only that, but they also kept the curtains closed, forgot to clear our trays, the bathrooms were filthy, and trash was piling up. Additionally, one of the attendants had her earbuds on while in the cabin. From the movement, it seemed like she was listening to music, so not even the safety aspect was there. My neighbor s English is not good and they were very dismissive of her. When we deplaned, the crew in the back was just chatting with one another, and the first class attendant was nice and said thank you. It is nice that the crew gets along so well, but they did not take care of the passengers at all. They rushed through all the services and otherwise did not go through the cabin to offer water or anything else. i had the feeling of being unwelcome at a party. I am not a grumpy traveller, but I thought you really needed to know. Thank you, Carin
Flight was late and has 12 hours transit time instead of 1.3 hours.
Business class was roomy and comfortable however, the entertainment screen was very dark and hard to see.
Flights were extremely delayed, then canceled, our baggage was lost due to this and the service reps at the counter couldn’t be bothered to help us put in a missing luggage claim.
J ai resté plus 5heures dans l attente du vol et je n'ai pas pu être à l'aise et le retards d'avion ça me dérange et c'était très dur journée pour moi malheureusement
Selling food instead of offering it as complementary with the excessive price, is pure greed and not comptitive at all.
Ordered kids meals but didn't expect to get ravioli with mushrooms or wraps with peppers. both things kids barely ever touch. Same for the Quinoa salad. My own snack after 8h of light was a Roggenbread sandwhich. It didint taste bad to me but I can see how others who are not accustomed to the German Bread cuisine would not like that. I don;t know, I feel like Delta or KLM come up with way better alternatives.
The ground crew would not allow me to bring carry on. Sh on the plane while the seat next to me was empty and some of the overhead bins were available. I had to wait 30 mins for the luggage to arrive. There was no reason for it.
I've always been very happy with Lufthansa, but this trip was definitely a struggle. Lufthansa had some technical issues which caused a serious mess for one of our passengers. What was really disappointing about that was the number of hours that we and Lufthansa personnel at the airport had to spend to fix the problem, hours that they could have used more effectively in other areas. That combined with the high volume of summer travelers, and short staff, made it a less than optimal experience.
