Old 777 on this route uncomfortable and in need of updating.
Boarding is messy, business class no priority line Delay is departure.. hot in cabin
Although lauded as a superior carrier, I found nothing out of the ordinary about the flight. Even in the AirBus 380, there wasn't much space in economy - especially when the seat in front was reclined. Admittedly, the toilet was more spacious than I've ever seen on an airplane, but the ill-fitting divider between the cubicles left a visible slit that was quite disconcerting. The crew were ok, but they were clearly "just doing their job." There was little enthusiasm - although given the number of the passengers, I'm not surprised they were jaded. I'd fly Emirates again, but I don't hold them above other carriers.
Frankfurt airport was awful! Brand new airport with modern technology but a process that does not keep up at all. Attitude of staff at the airport also disgraceful but that is normal in Germany. One security gate in the middle of Monday and machine clearly not working well. Immigration has 2 staff with serious attitude.
Timeliness seems to be optional. Flight was 30 min late despite not coming from anywhere else prior. Information on flight status boards in the airport continued to show “on time” despite being passed the time it should have left.
The food options were excellent for Economy. It was difficult to find the lounge after clearing security and boarding was clunky
Three meals on a single flight is disgusting. Even if I reject them all, sleeping is impossible and all that food (especially wasted food) is just antithetical to a pleasant flight experience. People were chucking multiple abandoned trays on the floor in front of my seat.
The first class experience was great but Frankfurt airport is very confusing. Badly signed all round. Boarding was not pleasant and check in staff was arrogant.
Probably the best flight I’ve ever been on. Emirates first class is leagues beyond British airways and Lufthansa’s.
Everything was perfect... especially air hostess were excellent in attending people.
The most convenient. Keep up the good services. Best wishes.
excellent! movie selection just ok, but everything else was wonderful.
The service was good but the food was a NO
The seats were uncomfortable. The service was poor. We bought internet for my family and myself and it didn’t work. The charger for our phone didn’t work. The service seemed like they were tired and exhausted and seemed a bit upset. It was not a good flight. Our flight from miami to Qatar was great but from Qatar to Tokyo was simply awful
It was pretty good overall. I just wish the crew didn't have to interrupt you every five seconds to ask you if you wanted anything, I mean that's what the help button is for. When someone is tired and sleepy and still getting their bearings, turning on DND button is maybe not the first thing on their mind.
They ran out of some of the popular food items. 😞
This was a really enjoyable flight. Even though I was in economy, I had a great deal of leg space, I had a nice meal, and the flight staff was helpful and friendly. A really great flight.
Check-in staff were not very pleasing and sounded to be rude, even though I hold a platinum membership. The aircraft is brand new and good. As it's a short flight no other comments.
Was humiliated at Doha airport, treaded like a cattle class traveler, I hold platinum pro status with AA and I don’t fly economy even domestic but was made to travel in the middle seat in economy class and boarding zone 3 and was denied lounge access at Doha airport. Never was humiliated like this before.
Nothing I knew what I was getting into ; no complaints when on string budget
Unfortunately the flight was cancelled so I never got to go
Dirty and smelly lavatory and toilets in Wamos Air operated flights
I booked and paid for a Business Class seat for myself and my wife. 4 hours before the flight i get a call saying the plane they sent doesn't have the correct layout to accommodate all the business class seats they sold me 3 months earlier at a premium of $1500 a ticket. So they have to bump me from Business to Economy and will give me a $400 credit (total of $800 for both seats) that I could turn in at Abu Dahbi for $400 in US cash. They then promised a row that we could have to ourselves and the arm rests would go up so we could spread out for each of us. My wife was taken care of but I was put in the exit row with the flight attendents set as part of the three...and the arm rest did not go up. When we got to Abu Dahbi, they would not exchange our credit for cash as promised. Very disappointed they took my money 3 months ago and refused to reimburse for the change in seats or follow the promises made.
The flight from Abu Dabhi to Bangalore was terrible. The plane was an order model with no onboard entertainment. The beverage selection were very limited.
The food could be better. Toilets were smelly all along
Etihad seems to have a very strict luggage enforcement. I am a very light passenger compared to other passengers which are mainly heavier. I do not understood why airlines enforce the weight restriction so strictly. I was overweight luggage of 1.5kg, but am probably 10+kg lighter than the average passenger. Other airlines are far more accommodating. Poor customer service as far as I am concerned. If weight is such an important issue to an airline they should charge passengers by total amount of body weight plus luggage. To me just ridiculous.
Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
This flight was a dreamliner so I think the space was ok for the legs, but the option for food was again limited and the crew was same.
My wife and I were upgraded to Business Class on our Dublin-Abu-Dhabi flight on the 22nd of January. Being served by "Mariyan" (not too sure about her name, she's from Tunisia) was the real highlight of our flight, she deserves to be working with etihad. We are looking forward to the next upgrade as we are flying back to Dublin on February 01, 2024. If I am not mistaken we have just reached GOLD status as Etihad Guests.
Very unfriendly team. It was very difficult to get a cup of coffee. Legroom was extremely small. Old, dilapidated plane.
Everything was on time and easy. Food in business class was great. There was no entertainment on board, though with business class you could get free internet, but so spotty it wasn't worthwhile.
They could have provided more than a premade mass produced tina sandwich for a 10 hour delay and/or had something available on oars other than potat chips once we boarded. They also could have not lost our luggage. Or barring that, at least foled a claim for us once we landed. Instead all of those things happened and they told us if we wanted to file a claim to do so online. I laid for business class for both of us. What an incredible waste of money.
I have to compare it to the AA flight back home. AA was a little better. Perhaps it was that American English is my native tongue. My seat on AA was newer and more comfortable. The food was a little better. The entertainment was much better, more movies worth watching. The sound was lousy on both.
This is where i leave an airline review. Test test test!
business class food was pretty average otherwise it was a good experience
Couldn’t keep my luggage and had no choice. Ground staff didn’t even bother to explain why.
I paid for a window seat to be able to rest against it and there was a big gap between the seat and the window like I was in an aisle. Also, whenever the person in front reclined their seat, the TV screen would be too low and in a weird angle. It feels like they’re crushing my little space.
Boarding process was chaotic and disorganized. The plane needs updating in the interior. Things are broken, worn out, and dated
All went smoothly, no problems; friendly crew. I would have appreciated a head pillow ;)
Never made this flight it was unconfirmed by Iberia according to American Airlines This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
It was a short flight, maybe an hour long. Everything was handled great.
Missed this flight. $5000 to rebook next day. Horribly rude staff in Frankfurt. Everyone we encountered was either not helpful or outright mean.
Missed connection due to no fault of our own, rude staff across the board, nearly 4 hrs in line for Condor service desk to ‘rebook’. Paid $5000 just to be lucky enough to get home next day.. will never fly with condor again.
Condor's computers do not work. They do not leave enough time to catch a connecting flight. Condor had to book passengers on a different airline to make their destination. They lost my niece and nephew's luggage. The bathroom had pee all over it before the flight took off.
Awful!! We got stuck in the passport line for two hours. Condor acknowledges that the lines are really long but says it is not their problem and would only rebook us in two days. We are stuck in Frankfurt for two days and it cost us $500. Condor stated that they gave us a 1.5 hour layover which was more than enough time and in the next sentence said, yes we know the lines are a problem.
I used Kayak.com to buy plane tickets, which sent me to Underpricer. Immediately upon buying the tickets I started getting phone calls telling me that my "tickets were not guaranteed" unless I paid more money. I told them that if they've sold me on just the idea of a ticket, and not an actual ticket, then refund my money immediately. We argued, but they eventually said they would do that. They didn't, I refused the charge on my CC, the CC company eventually charged me anyway, and Underpricer still didn't cancel that ticket because I kept getting alerts to get on that flight. In complaining to Underpricer, they insist that it's my fault and that the most they can do is refund the fees. This company is using deceptive practices and harassing people, and the company needs to be banned from Kayak and from doing business in the US.
Premium economy meant only extended legroom and when the passenger in front of me leaned back, I lost the little space I paid for. Food was not great. Movie selection is okay. Feels somewhere between a mainstream and a budget airline.
Wish the plane actually landed at a gate instead of on the tarmac and have the passengers board very slow buses.
Condor is a good and affordable airline. Make sure to leave a two hour window if transferring internationally through Frankfurt.
The jet is quiet but the food is uneatable and the new seats are horrible .One cannot find comfort on them. When do airlines learn that there is a better service for your clients. Go to a flying wing design save fuel offer a human seat where your arm does not interfere with your neighbor . Provide food that tastes good and offer free drinks
