All flight attendants and pilots kept us informed regarding the mechanical delay , provided snacks and water when requested . Everyone worked hard and were very friendly.We had a great experience.
The captain was running late from landing from a prior flight. We all boarded then had to sit and wait for like an hour for him to arrive. I don't understand why you would have us board knowing that we would have to all sit and wait on the captain for an extended period of time.
Didn’t fly KLM because they cancelled our flight August 31st. Delta was our airline on. Direct flight from Frankfurt to Detroit. Departed early, arrived earlier than expected.
The actual flight was smooth and we arrived earlier than expected which was great. The flight attendants gave unclear instructions and were rude. They seemed overwhelmed or flustered for the flight. Inflight service was delayed and unsure why.
We never made it on this flight because we missed our connection due to o delayed flight from Jackson.
The internet that was free was terrible, the turbulence was pretty bad - uncontrollable I know.
My business class seat was inoperable and unable to recline for 10 hour flight.
Prior to takeoff, the pilot told us there was a possibility of not being able to land and going to Portland. Well that happened, we took off and then did 8 loops around Spokane before the pilot told us we ran out of fuel and had to go to Portland. So for a 35 minute flight we have now been on the plane for 3 hours (boarded at 6:50 am and landed in Portland at 10:30). Then, we just sat in Portland's airport with no updates of when we can start heading back. All of a sudden, our pilots and crew just left, leaving us stranded in a different city and state. We continued to sit in Portland until we finally got a new crew assigned and boarded the plane (This was from 10:30-2). We then sat on the plane for an additional hour before take off because they had to count us multiple times. We finally landed in Spokane at 3:55 PM. So a flight that should have taken at max an hour took us 10 hours and we missed the majority of the recruiting event we went for.
The crew was very kind and always smiling. The seats were great and I was very comfortable during the flight. The only thing I didn't like was that the lavatories got really dirty at some point during the flight. Other than that my experience was great
Crew was very helpful with mobility assistance from end to end. Very caring.
I really liked that the pilot stay Ed touch with us during the flight, about bumpy weather coming up & during it. He spoke slowly enough we could hear him & it was comforting. The flight attendants had to take their seats a couple of times so it was nice to hear the pilot. The flight attendants were amazing. They all seem to work well together and to have good spirits when dealing with us. Much appreciated.
The flight was right on time and we made our connections
the snack at the end was an improvement of previous flights of a year ago . crew were responsive and gave good service
I was rescheduled when I missed my flight due to border clearance issue
Better to not serve food if those are the options
Better entertainment & food options more may be adding chicken option or on vegetarian side good quality pasta
Ditto to what i said earlier. I thought my earlier response included this flight too!
The flight was clean, boarded on time, provided priority boarding since I checked in my carry on. The food was ok, it could have been better. The worst experience was one of the flight attendant talking rudely to the passengers sitting in the seat in front of me. Those passengers spoke broken English and might not have had enough experience flying, but that is no ground for any disrespect. It is the attendant’s job to be respectful to all passengers, of course if someone misbehaves with them. I don’t think this couple misbehaved with anyone on the flight.
The advance business class boarding got us onto the bus to the plane slightly ahead of the economy class but all of us scrambled to climb the stairs onto the plane together. Business class on this flight consisted of only an empty seat between three seats economy style seats. Good thing it was a short 1hr 20 min flight.
The crew was extremely supportive and helpful for my mother that needed wheelchair support.
