Terrible! They cancel our flight a few hours before the time of flying. Initially they just canceled it without offering any alternatives, around 4:00’am. Later they offered another flight but the offer came to close to the departure time, making it impossible to use it. We had to purchase another flight with a different company at around $1,500 USD, Norwegian Airlines is a very inconsiderate and irresponsible company..
Questionary would have N/A available, I did not eat, can't say I'm either sad or happy with that.
budget airline, you get what you pay for but pilots flew great, crew was awesome!
I mostly blame the dreadful Berlin airport, not Norwegian, but we departed in the rain after trekking for a mile to get to the gate, carrying everything including our baby and luggage down a couple flights of stairs and then walking to the plane on the tarmac in the rain and climbing more stairs to enter the hot airplane. The flight itself was fine, but sitting in the cramped chair, soaking wet, baby in lap, also wet, was hard to overcome.
Delays, uncomfortable, and no compensation or free water after being stuck in the plane for more than an hour!
The flight was delayed by 1.5 hours & the gate was changed, so it was a long walk from the 1st gate to the 2nd gate. The bags took about 1 hour to arrive after landing. Ridiculous wait for bags for which we paid extra $$$$$$$
The upholstery of our seats (7A+7B) were in bad shape: twisted, hard and uncomfortable. We also had a 55 minutes delay. Apart from that everything was OK.
We arrived on time to our destination and the flight was peaceful (and short!.)
30 minutes late as usual. Could not pay for any food or drinks, despite using three cards. Amex, Mastercard and Visa. Uncomfortable seats
Norwegian ground crew did NOTHING regarding priority boarding. I paid for priority and there was no priority boarding effort made AT ALL at the gate.
They charge me an extra €85 for my cabin luggage which should have been allowed on the plane without checking in as an additional checked bag! Requesting a refund!!!!
The crew was so friendly that it put me in a good mood
Friendly staff. This was a short-haul flight with limited snacks. Legroom was...okay, but not great. Seat felt quite narrow.
Really good airline and I’ve travelled a lot. One of the best.
I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.
The worst with the trip was the space in economy, my knees are still hurting. There was no way to control personal air by turning a knob above you, it was way to hot on both rides. During the night flight they allowed 2 people from across the aile which was narrow to sit and talk for 7 hours while also using tablets and the flashlight from their phones pointing into the row where I sat at times. They allowed people with way too large baggage to bring onboard. I paid way too much for the ticket ($1,364} for economy. Kayak misinformed me to get cancellation insurance that was only valid for a very short time (less than 12 hours) and was over one hundred dollars. Hotel booking was incorrect, I had the room booked myself at the hotel, only double or larger rooms available which I paid over 400 dollars for. I will never fly with SAS again unless there is no other alternative.
Excellent service throughout. Airport process is quick and easy. Very courteous staff. Great service in the plane! Just outstanding punctuality and service overall!!
The Recaro seats are stiff and have minimal padding. Quite uncomfortable for a 5.5 hour flight. The upfront seats and space are identical to the ones in the back. The upgrade was not worth it.
I paid for the seat with more leg room but on the day of my departure my seat was changed. I brought it to the airline costumer service and he was able to change it back. The person sitting next to me had the same exact issue.
Sat on runway for 1.5 hours waiting on winds to change so we could take off. The pilots did an amazing job getting up in the air when they had permission to take off.
Food and entertainment were not available, so my rating on those items isn't actually correct. There should be a "Not relevant" or "Didn't use it" option.
Waiting outside for a long time is not really necessary
The flight boarded nice and early and this meant there was no sudden rush at the gate. The only down side was the cabin was very cold 🥶
Flying from Hamburg to Stansted was a nightmare if I have to be honest, the flight was due to leave at 15:50 and we ended up not taking off properly till 16:56. They really don’t have enough people doing the sorting of baggage where you get the sticker for your case before the security check, going through security was 10x more faster then the whole baggage situation.
After passing through boarding gates we had to wait for 45 minutes in a small space with no place to sit.
On time boarding, on time departure and early arrival. As it should be. Yes, the comfort and benefits are very poor, but therefore the ticket is 6 times cheaper than with a flag carrier. So I am not complaining about it. You get what you pay for.
How terrible! Extremely bad! I can not even wait for 5 minutes, because the Berlin airport does not work in the security facilities and can handle people. No communication, although we were assured by about 50 travelers that the airline is informed and is waiting for us.
Terrible experince. The flight was delayed for 4 hours and we had to sit in the plane for 30 minutes without AC. At least they shouod have given us complimentary bottles of water but no one had to buy them.
Good, everything went straight forward and on time, I am satisfied
50 minute of delay on a flight scheduled after 22pm is really annoying. This was even the only flight departing from Frankfurt Hahn on that evening so the delay was inexcusable
Again another extremely chaotic boarding for the flight. Could have easily opened up more automated gates and the staff could have proactively managed the queues as they're forming rather than sitting behind the counter, waiting for the boarding to start.
There was a stewardess walking up and down and keep spraying room refreshner on people heads and faces. I had to bread this and smell like a room freshener afterwards not to mention was keep falling on my face. It was terrible.
The food was fine. The seats are small but accomidating. The staff was very freindly. I would fly them again happily
My flight to Frankfurt was a very pleasant experience. The food was good, but what really stood out was the cabin crew, who were exceptionally friendly, attentive, and professional. The service was excellent—honestly, better than on some much more expensive flights I’ve taken. A wonderful experience overall!
The flight from FRA to SFO was uncomfortable. The crew allowed people to change seats after boarding finished, but then made some people move back to their seats but not others, which resulted in my wife and I having to sit in two middle seats for an 11 hour flight. The entertainment system was not working well throughout the flight, and stopped working completely around hour 8.
Economy plus on a long flight with Lufthansa was wonderful. Service starts with a pillow, blanket, slippers and care package waiting on your seat. An it just gets better from there.
Review what was entered already in the same booking. Not sure we will use Arrant Grant, given what happened!
Great service food was very good and overall experience was great !!
It was pretty bad delays I missed my train in Sweden, twice.
my daughter was throwing up and I did not get any help. The food was such bad quality. the plane was clean and the entertainment was great
More legroom for me as a tall person. I shouldn ’t have to be discriminated because of my height just like someone’s wheelchair does have to pay extra to be accommodated comfortably.
Good, efficient flights both ways. Didn’t have food and no entertainment so can’t comment on those. Friendly staff that let me move to a row with no one booked.
Easy checkin, fast luggage drop off, quick boarding, early take off and arrival. The perfect flight! Thanks
Delay after delay: no information besides what my Kayak app provided was provided about the delays. The plane was at the gate. Also, the gate, 100A, was incredibly warm, and the sun was beaming in. Boarding was disorganized with no groups announced.
Kayak - EDreams - Eurowings need to define clearer the hand luggage terms. I asked for add. hang luggage got charged by Eurowings for having add. hand luggage that was not included in my booking. I travel alot! I know the size dimensions never paid twice for hand luggage and cannot chase Edreams or put Eurowings in the wrong. Also there was severe delays on this flight. Issue getting bus on arrival and missed connections. Unfortunate will not use Eurowings
We checked in 4 luggage and only got 3 back & lost our 4th luggage. Our flight was from berlin sept 22. We arrived Copenhagen but only received 3 luggage. Missing 1 still 24 hrs after our arrival and our Cruise will be leaving tomorrow 9/24/2023. This is the second time that our luggage gets lost/delayed in Copenhagen
Filthy plane, obviously not cleaned properly between flights, food crumbles in seat and carpet
Smallest seat I have ever seen. And they had a label with more Legroom but in fact where really tiny.
No cancellations but one flight delayed due to arrival airport industrial action. Comfortable
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
