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We were delayed and they didn’t tell us why. There was no AC while we were on board waiting and it was very hot. We were in the last row and there was no window. We had a connecting international flight at JFK in a different terminal and the flight crew did not request passengers to let connecting flights off first and we almost missed our flight.

Overall, everything was fine—the service, the food, and the entertainment—but the boarding process in Lisbon was a total mess. I’m not sure I’d fly with TAP again. It’s absurd to have to pay for good seats at the front of the plane only to board last; the overhead bins above your seat are likely already full thanks to passengers who boarded earlier—even though they might be seated at the back of the plane. I will think very carefully before flying with TAP Portugal again; it seems to me that they need to review their boarding process. I understand the logic of filling the plane from back to front, but the seats at the front are more expensive. Horacio Rodriguez

On both flights, TAP Air Portugal messed up the seating choices that I paid for. They acknowledged that I had purchased seating, that they were errant in ensuring my choices, but told me nothing could be done about it. When I asked to be refunded, I was directed to "talk to someone from Air Portugal" Mon-Friday, and then I was dismissed. No help, no phone number provided to me. I was very annoyed both times and feel cheated.

The chicken was so dry it was impossible to eat. No substitute was offered. The port to charge my phone was broken and all I got was a shrug from the crew. The entertainment system was glitchy and subtitles didn’t load. Crew seemed fully uninterested and unfriendly.

The plane was small and one felt the turbulence much more. The lines to get through immigration were insanely long.

Flew Business class and did not like anything, flight attendants were rude and not helpful. Food was of poor quality and I did not eat meals.

Our steward Margarida who served us from Lisbon to Boston was absolutely fantastic! She deserves a raise. Conscientious and thorough as well as showing appropriate attention for every need.

Comfortable but not Polaris or Delta comfort Business Class. Overall 7 out of 10

A bit disappointing. Our business class seats were not cleaned from previous flight. They were also missing headphones and bottled water. Dining options were not always available.

I have been flying internationally for most of like. My first trip with TAP- wonderful! I look forward to flying with them more frequently in the future!