Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Flight was late over a hour just like the first one. WiFi was down.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Lost luggage, 2 bags were badly damaged and one of the bags came open.
I was exhausted from a long day. The flight was smooth. The first flight during my 3 week travel that took off on time.
Boarded early; and arrived home 40 mins early. After a long flight, it’s nice to be back home early. These flights have no amenities; no snacks. So need to bring your own
As I wrote earlier, poor planning and/or communication. At least twice, we were told that we would be boarding in less than ten minutes, only to have the flight again delayed at least another hour.
It was a red-eye, but the flight felt surprisingly quick. The seats were very comfortable, and that made resting much easier. I also want to thank the gentleman seated next to me, who graciously moved so my mom could sit beside me. We slept almost the entire way. The cabin crew was respectful in not disturbing us, while also being courteous and professional throughout. Thank you, United.
Terrible. No customer service, no food, no drinks on a 6 hour premier economy booking.
left on time, reasonable boarding process arrived early luggage came out quickly
The LH flight was great except for the delay at boarding. It should be announced well in tme.
Compared with other carriers business class for an overnight was not worth the extra expense.
Nothing wrong with the flight itself. But due to 2+ hrs waiting in immigration and the additional security checkup in O’hare, I nearly missed the flight.
Another late flight from United. We never got the exact reason why. When we got on the plane, the staff seemed to spend a very long time just milling around in the front of the plane. I also never figured out why the door to the cockpit was open for so long prior to leaving. All in all just a poor performance again from United. There is a reason we did not choose United for the international legs of this recent trip, overall dissatisfaction.
Our trip to Spain turned into a stressful ordeal with cockpit issues and FAA air traffic disruptions. Our American Airlines flight from Raleigh to JFK was delayed nearly four hours, causing us to miss our connections to Madrid and Jerez. We were left stranded in New York with children, even running out of diapers while trying to sort everything out. American refused to cover hotels or rental cars, leaving us to arrange and pay for them ourselves. The delays also disrupted our prepaid rental car reservations in Spain. It was a frustrating and expensive start to a family trip we had spent months planning.
Flight was delayed significantly at take off and landing. Confusion of gate assignment with back and forth. Overall, makes for a very unpleasant experience that appears to come down to inept operational management.
Flight was delayed which isn’t the airline’s fault, but the communication around it was terrible. I left the lounge to show up at the gate to board at the time in my app, and the flight in front of mine was still boarding and the inbound plane hadn’t even taken off yet. Delays were slow to show up in my app. Improved communication could have let me have a more pleasant experience in the lounge vs waiting 1.5 hours at the gate.
Horrible experience flying with American. Flight was delayed due to inbound flight delay. Fine, it happens. Then, we were delayed an additional almost 30 minutes due to the paperwork for departure having a "clerical error." Then, upon landing at the destination airport we were stuck on the plane for an HOUR after we landed and pulled up to the gate because apparently there was another plane. An hour waiting for the gate 12:30 AM when the flight has already been delayed due to operational error feels like a complete failure of the ability to do the one thing they need to do apart from actually have the plane takeoff and land. Very disappointing.
Overall a good experience, however Wifi was not working on the flight.
Flight was on-time, boarding was flawless and the crew was friendly.
My flight from LGA was cancelled and my rebooked flight from JFK was delayed numerous times. I will now be getting home after 2am.
It would have been nice if American tried to care.
We arrived 25 minutes early only to be told our gate was occupied and so we sat for close to 30 minutes to pull into a gate. That’s not an early arrival!
Terrible. Cancelled my original flight. It made getting a boarding pass difficult. The AA employee (in a loud voice, so everyone around could hear) griped at me for not getting a boarding pass 24 hours before. I asked how I was supposed to do that when I had no idea what flight I was going to be on. She said (loudly), “Talk to AA customer service, not me!” I could certainly tell serving customers was not important to her. Our new flight was set to a completely different city. We had to change our rental car, and the price went way up. It took 2-1/2 hours to get checked in. By then our new flight had left. We ended up on stand by and had to split up the family to get to our destination. It cost us the whole first day of the trip. AA needs to employ people who actually care about doing a good job. I suppose those people are getting harder to find, but atleast try.
Great experience in Saga Premium. Food was tasty and felt fresh. Seat was comfortable (enough) - would have wanted a layflat seat.
The flight itself was excellent, but getting to the plane was literally an exercise in pain. My wife needs a wheelchair and can only stand/walk for short periods before having extreme pain. We had to take a bus to a loading platform and use a terrible elevator to get up to the plane. Meanwhile the rest of the bus were using the stairs. This meant the people who needed to sit down were stuck standing at the end of the line while everyone else boarded. My wife was in agony.
It was amazing. I sat in First Class as a Saga Premium member, and my service was top notch. It was wonderful. I only recently joined Saga Club since I do travel to Scandinavia often and enjoy flying through Reykjavik on Iceland Air versus other ways of travelling to Europe. This was my first trip sitting in first class, which I honestly wasn’t expecting!
There were no places to sit at the gate. Most people had to sit on the floor or stand waiting for the gate to open and board. We were told we needed passport and the person hardly looked at them. Maybe for 2 seconds. No announcement made asking to board by row or group. On a 5.5 hour flight the crew only came through the cabin 2 times offering water and buy everything else. For the price of the ticket at least offer free soda! The airliner was very comfortable
Crew was wonderful. I knew going in that the seats were not lie-flat in business class, but they reclined less than I expected. To save on waste, you have to ask for which pieces of the amenity kit you are interested in, which they will gladly give to you. Flight was fairly short, so no issues. I did have one piece of luggage not show up at terminal on landing. They were great about looking for it. Found it...it actually did make the flight and was listed as "not picked up" (?????--we stayed over an hour looking for it, including in the odd-sized baggage claim.) Since "not picked up" they will not ship to my house and I have to go back to airport, which is in another town. I probably could have pressed this issue, but headed back to airport for another flight anyway, so will pick up then.
It didn't happen. Icelandair cancelled the flight from Nuuk, Greenland to Reykjavik, Iceland so I couldn't fly to Portland. Additionally Icelandair rebooked me on a flight that got cancelled too.
How can the airline deploy the oldest 757-200 with a broken down entertainment system and no WiFi for a cross Atlantic 7:50 hr torture chamber experience?? My seat 3A couldn’t be reclined. The footrest was flimsy and useless. And there’s no leg support unlike their newer 737-Max which they lavish on intra-Europe routes. Shame!!
Only drinks included in economy class was water and coffee seat on the 737 were hard as rock. The landing and passport control in Iceland are the worst I have ever seen. 2 hours to clear customs ???? 3 attendants at pass port control out of more than a dozen closed. I” ll never fly to Iceland or transfer through this airport again.
The ticket was reserved in my name but not paid for by underpricer. Alaska airlines was unable to issue my ticket (could not connect the ticket with the PNR) due to an error with underpricer and I spent the better part of 2 hours at the ticket counter trying to rectify.
Unlike my prior three connections on this latest journey, this flight was fairly good. Only issue was boarding as it was once again one of those Icelandic issues of bunch up, walk in the rain to a bus that then has you run up three flights of stairs to board the plain. I was in Saga class but the bus scramble eliminates any chance you get on first and have to then find a place to squeeze your carry on into an overhead that the people in economy populate so they can grab it on their way out up front. But unlike other Icelandic flights this journey I did find more the of the business class like accommodations then the other air segments. This one found a pillow and blanket waiting for me and I actually received a small cup of sparkling wine and had a bottle of water in place. Service was attentive and the flight departed and arrived on time. Received a menu and had choices of a hot or cold meal. I choose the hot which was cod and it was good. Decent size portion, salad and a choice of dinner rolls. Beverage menu was a selection of wines, beer and soft drinks. Desert was a small Tiramisu. Overall the six hour flight was a good experience for the price point.
Too tight connection. Lufthansa staff pulled 12 of us out of passport control that had tight connections and took us about 1/3 mile AWAY from our gates and put us in another slow, long line. Needless to say all of us missed our flights and the Customer “Service” staff was rude and not helpful at all. Was rebooked from a direct flight to one w a 6hr layover. Asked about an other option that was on my app and was told to book it myself online (which would be $300 extra pp!!). Got rebooked again w a tight connection which was also missed. Rebooked into middle seats that didn’t recline for 9 hr flight!! No compensation (and we paid for seats!) Ended up taking 26hrs to get home from Europe to North Carolina! No longer a fan of Lufthansa—2nd time having these kind of issues w them!
flight was half full, plenty of empty seats, was able to lie down across 4 seats, food was good, arrived on time
Excellent service. The crew goes above their way to make the customer comfortable.
If the plain wait for the passenger it should wait for the baggage!!
It was great. The airline staff was very friendly. The FRA security was a bit harsh doing their job but friendly overall.
Check-in was very disappointing. My Seat reservation was no longer honored which I had for several months. Supposedly the monitor was damaged and the seat could not be issued. In the lounge I checked again and the seat had been assigned to someone else so I could not sit next to my wife and no other adjacent seats were available - except right in front of the bathrooms and galley. Very disappointing practices for business class!
Horrible. My gate did not get updated with our boarding pass. We didn’t receive any communication regarding gate change. Also not enough time was given in between flights. Zero consideration for people who are coming from abroad and have to get through customs and US border patrol
Overall experience is mediocre and the food was poor. I would avoid Lufthansa next time.
The smell of vomit from the previous flight was overwhelming for a 9 hour flight. There must be a chemical or product to kill the smell before the next flight boards??!!!
Very bad flights I lost my luggage for both sides
