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The flight from FRA to SFO was uncomfortable. The crew allowed people to change seats after boarding finished, but then made some people move back to their seats but not others, which resulted in my wife and I having to sit in two middle seats for an 11 hour flight. The entertainment system was not working well throughout the flight, and stopped working completely around hour 8.

The seats on Lufthansa’s international business class on the A350-900 is the worst product in the market. Our chief purser was AMAZING though. She is the best FA I have had in many years.

Good and they are leaving at time and arriving on time

The flight attendants were wonderful - one man put my carry on in the bin for me. Very attentive service. Loved the blanket and pillow waiting for me in economy. Food was excellent which is a surprise given the reputation of any airline food. Wine was fine with the meals. Delighted with the new movies - flight went by very quickly. I would definitely fly Lufthansa again.

Generally good. Not their fault but the design of the Boeing 747 had seating supports directly in line with my legs. So my legs always had to straddle this support which caused body misallignment. Such poor design from Boeing. There was no USB port for me to charge my phone. The screen touch control was very poor.

Patrick and the whole crew were amazing! Hope to have this team for all my European trips.

Smooth flight with enough time for connection. Ran out of meal options. In-flight and gate staff were friendly and helpful. Good service overall.

They don’t give information on why a flight is delayed in a timely manner. Very frustrating.

Never happened. Flight was delayed. Had to be re rojyed

Lufthansa is my favorite airline and have flown oversea with them for the past 25 years: i always found them so professional and incredibly efficient from checking in to arrival. I also love their Munich or Frankfurt airports.