Overall professional and reliable; only complaint was the lack of complimentary food or beverages on the flight. I’m not accepting an upcharge on things one can reasonably expect.
1. No food on a 8 hr flight is a travesty! The fare was not that low. 2. The entertainment was pretty bad and you had to buy headphones!!! 3. Only 2 toilets for the whole Economy section!!
I’m considering never flying with Iceland Air again. The seats in economy are torture. Now you only get water, coffee and tea for free- really? No food, not a single peanut. The passport line was insane, everyone was worried about catching their connecting flight. This was the third time I’ve barely made my connection, had to run. It can’t be that my choice is to use the bathroom (during the 50 minutes between flights) or make my flight. SO stressful! Ugh.
Nice, quick flight. There were lots of empty seats so they told me I could sit next to the emergency exit where I would have more legroom.
Problems checking in both on the laptop and on the app. No free seating available at check-in as advertised - must pay for EVERY seat between $23 and $75. No way to cancel seat choice. App menus and site menus are not responsive, and some items are impossible to find. Crew and mobile assistance are friendly and helpful.
Service was excellent. Food and drinks were very good except for a greasy lump of a donut at the end of the flight that left us both feeling internally disgusted.
For a four hour flight, I was disappointed that everything was for purchase except for coffee, tea, or water. The disembarking in Iceland was so inefficient and time-consuming. We landed and stopped in the middle of the tarmac, had to disembark in the rain, and then squeeze into a bus which took us to the airport. Crazy! How does that work in winter?
Travelling with a 2 year old and being seated at the last row right by the toilet was the worst experience I had in a long time. Please do better for other parents
So Iceland Air is one step above Spirit Airlines. They do not feed you unless you pay for it or are in Saga Class. So, bring your food. They have a drink service, but it's in a large Dixie cup. Ask for the can, that is the only way you'll get a real drink. Also, we missed our connecting flight so they put us up in a flea-bag motel. Don't get me wrong, the staff was nice and friendly, however, there was no shower gel or shampoo in the hotel. We have to go to the corner store to pick some up. The room was not in great shape. Holes in the bathroom, a badly repaired ceiling in the room. The window was warn out. So, you get the just of how bad it was.
on plane service was excellent - we flew business class. And everything ran on schedule - always a good thing. However, the transfer is Reykyavik - both going and coming - was really crowded and confusing. It's tough enough when you're tired from a long flight - but then to push through heavy crowds to get on to a shuttle bus seems like they don't have the facilities to support the numbers.
